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ComplaintsforRoyal Jewelers & Quick Fix
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Complaint Details
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Initial Complaint
03/26/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
we took my wife's ring in because of a loose diamond that diamond value was 4200 dollars. When they put the new prong on they did not take off the diamond and applied heat to the diamond which then permanently fogged the diamond resulting in a loss of value not to mention it looks awful. They said there is nothing they could do come and pick up your ring. they made zero effort to try and fix this problem.Customer response
04/10/2024
I have not heard from Royal jewelers and quick fix I have since filed a small claims action
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.