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ComplaintsforPrimary Residential Mortgage Inc.
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Complaint Details
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Initial Complaint
06/02/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I recently paid off my mortgage with PRMI. The payoff was received a day too late, so incurred an additional interest charge which made the payment insufficient. In the process an auto-pay payment was taken from my checking account. This resulted in an overpayment of the payoff by $1,284.50. I contacted PRMI and asked when I could expect payment from them. This was on May 2, 2022. I was told the funds were put in escrow. I didn't have an escrow account with PRMI. I have been contacting them repeatedly for the past month and am getting no resolution to the issue. I was told today, June 2nd that a check was mailed to me on May 18th. It has taken this long to get that information. The check hasn't arrived. In case it was actually lost in transit, I asked if the check could be voided and a replacement check could be issued. I was told that is not possible. There are only 3 situations where that could happen. First the check would have to be outstanding for 45 days, second, the check could have been sent to the wrong address, or third, the check was returned by the ***** I don't feel I should have to wait until 45 more days have passed to get my refund, on top of the original 18 days they have been holding my refund. I feel I have been poorly treated not to mention left waiting for my money. I am extremely upset with PRMI for this shoddy treatment of what has been a very loyal customer without as much as a late payment over the course of the loan.
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Customer Complaints Summary
3 total complaints in the last 3 years.
0 complaints closed in the last 12 months.