Business ProfileforU Load

I gave a 250 deposit to ULOAD for a move from Somerville TN to Fargo ND. I have never moved before and was told the basic information about the size of the vehicle and dates I needed it for. After a couple weeks, the house I was supposed to move into in Fargo was going to take longer to become available so I reached out to my contact at ULOAD to make them aware and change the destination of delivery of my goods to a storage unit the house rental property was providing me until my house became available. I received a call back from ULOAD asking about the accessibility of the truck to get into where the storage area was and upon talking to the ULOAD department a manger Al, was now questioning whether the moving truck would even make it into my driveway based on very specific info I was given by Al. This new info was never discussed prior to me placing my $250 non refundable money to ULOAD. I was told by Al that was my responsibility to know if the truck would work for us before giving the deposit. I told Al how was I supposed to know, that this was the first I'm hear of these specific requirements. I was basically told it was too bad, it was my responsibility to know it. I explained again how this specific info about gravel, trees, width of the road by my house how how many extra feet were needed in my driveway, and how long my drive needed to be was just now shared with me. He again refused to refund based on this lack of information given by his company and terminated my move with his company. I believe this should be investigated as they have also misrepresented themselves as a moving company and are actually just a broker. I believe this is bad business scamming good people. Shame on them. Please investigate this. I want my deposit back based on the fact that this specific info was not provided to me and I'm sure others have fallen prey to this as well.