ComplaintsforFindlay Cadillac

• Initial Complaint

  08/20/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  The car dealership wants to charge over$1200.00 for diagnosis of my car.....I gave them my car shield information to assist with my payment. Car shield said the dealership was over charging me by $900 for a labor job that would take less than 2 hours. The dealership was charging six hours at $226 an hour. I was not going to over pay out of my pocket, $900 is a lot of money, that I can't afford.I decided to keep the peace that I would go ahead and pay, so I can get back to work, rental cars costing over $800.00 a week. After a week having my car there, they came up with charges well over $4500 for AC work, spark plugs, air filters. I just wanted to be treated fairly, but due to me being a woman. I wonder if that was the reason to be overcharged.I called them today a week later. and ask the representative why he hadn't answered my call. He said he hadn't checked his messages in over 2 hours he had a lot going on and was very busy.I ask him was the car going to be ready for pickup today. He said No! He didn't know when it would be ready. I ask him if he could find out when it would be ready . He said he had to check on parts and he put me on hold. A few minutes later someone picked phone and ask how could they help me, it was the parts department.. He transferred me back to **** the representative.**** informed me one part would be in tomorrow and the other part might be in Thursday I could not pick my car up for another week or so..I just want my car back I will pay a reasonable price for diagnosis, but over $1200.00 is unacceptable..

  Business response

  08/23/2024

  *******, 
  Thanks for taking our call yesterday. After speaking with **** yesterday, our service manager, I am aware of the scenario regarding your warranty and charges being applied. 
  As **** said, we will repair vehicle accordingly and assist as much as we can with the cost of your repair to ensure your vehicle is safe and back on the road again. 
  
  

• Initial Complaint

  07/15/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Purchased a 2018 ****** Altima in February of 2023. In October of 2023, I was contacted by ********************* of Findlay Cadillac. ***** stated that he needed documents signed and that I needed a VIN inspection. ***** was fast talking and pushy. I became concerned and decided to research the issue. I contacted the California DMV. I was told that the title was in litigation because of possible odometer fraud. I contacted Nevada DMV and filed a report. Findlay Cadillac had failed to obtain clear title within the required time period. The DMV inspector stated that I could request a buy back of the car. ************ (car financer) has sent Findlay Cadillac the buy back paper work numerous time. Findlay refuses to respond. I refuse to accept a car with title and odometer issues. Per California, Nevada and ************, Findlay Cadillac is out of compliance and I have right to ask them buy back the car. Findlay Cadillac will not submit the paperwork to start the process.

  Business response

  07/22/2024

  Hello ************************,
  I have spoken to my General Sales Manager ********************* about your situation and he has been trying to reach you to discuss further.  Please reach out to him directly at your earliest convenience so we can discuss all options.  His direct number is ************.  We understand that customer service is important and intend to do all we can to help. 
  
  ***************************
  Findlay Cadillac
  

  Customer response

  07/22/2024

   
  Complaint: 21989138
  
  I am rejecting this response because:

  We are still in the process of establishing a time to meet/talk to discuss/resolve the issue. Findlay Cadillac reached out to me; I visited the dealership but ************** was not available.  
  
  Sincerely,
  
  *******************************

  Business response

  07/24/2024

  Hi ************************,

   

  I was told by my General Sales Manager that we have come to an agreement and that you will be here Friday to finish the process.  Please reach out to ********************* with any further concerns.  ************.  

   

  Thank you,

  ***************************

  Findlay Cadillac

  Customer response

  08/01/2024

   
  Complaint: 21989138
  
  I am rejecting this response because:

  The transaction is still in process. I was told maybe mid August. No sense of urgency.
  
  Sincerely,

  
  *******************************

  Business response

  08/06/2024

  Hello ************************,

  We have submitted everything needed to ************ for the back out of your loan.  They may take a little time to complete the request but everything is in their system to finish.  We will continue to follow up with them to make sure the process finalizes.  

  Thank you.

  ***************************

  Findlay Cadillac

  Customer response

  08/21/2024

  I sent a response within the required amount of time. There is a 3rd party that I cannot control. I am waiting on them to receive a refund. 

  Business response

  08/26/2024

  Hello Ms. *********************** you for the update.  I know these things can take some time and it at this point you are just waiting on ************ to complete everything on their end.  If you need anything further from us please reach out to ***** ***** at ************.

   

  ******** *****

  Findlay Cadillac

  Customer response

  08/26/2024

   
  Complaint: 21989138
  
  I am rejecting this response because:

  I will inform you when ************ has reimbursed the funds.

  
  Sincerely,
  
  ***** **********

  Business response

  09/16/2024

  Thank you Ms. *****************

   

  Please keep us in the loop as to what is going on between you and ************ and if there is anything we can do to help.  Again, you can reach out to our General Sales Manager, ***** *****, at ************ with any questions.

   

  ******** *****

  Findlay Cadillac

  Customer response

  09/30/2024

  The complaint as of this time has been resolved

• Initial Complaint

  05/23/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I bought a CT5 Cadillac from Findlay Cadillac 0n April 2022. I was told down payment is required to buy the car of which I paid $5,000 which I later found out its unlawful to require down payments for car which should be refunded. I picked up my car the exterior was dirty, New luxury vehicle!. Noticed tiny particles in the headlights when I valet my car as I walked in from of my car, this issue can be noticed only when the headlights are on and most at night within months of purchase I contacted the dealership, took my car in for my first inspection and was given a run around for almost a year before they decided to fix it but fix some of the headlights not all.Some parts where not install on my car due to shortage on chips.January 2023 there was a recall for heated vented seat.June ******************************************************************* an upright position its leaning towards the right and the brake electric wire is visible. The conpactment bu the driver side is not latch back together its loose. And the front hood of the car is scratched. I noticed the scratch because my car was with the dealership for 6days and when I went to pick up my car it covered up in dust. So I decided to video it, as I was videoing my car I noticed the scratches.I presented this issues with dealership and still getting the run around.Am brake is grounding when driving I presented issue to be told its either sand in the brake or they dont see any issue or they forget to check they will check it on my next visit. Now my car is squealing when backing up and when braking sent them text to no response.I noticed biased treatment from them as if I should be grateful they sold me a car.I have made every attempt to have all issues taken care of, taken days off work, drove miles back and forth, accumulating mileage on my car to no result. BBB is my next option before taken legal action.I am making payments for a luxury vehicle but it feels like am driving a regular.

  Business response

  06/04/2024

  ****************,
  

  We are confident that we can satisfy your service needs. I understand you are in communication with our Service Director, ***********************. As discussed, we did not know that there was a concern with your lower lamps (daytime running). We are willing to assist with replacement of the lower lamps due to foreign material. We will go over the brake concern and we will inspect and verify that there is no abnormal wear due to factory defect. While arranging this visit upon drop off I would like to go over the vehicle like discussed on the phone to ensure everything is taken care of accordingly. We will set you up with a loaner vehicle while it is in for service. ****** has reached out and left a voicemail to get you scheduled. Please reach back out to us at your convenience. Please let us know if you need any further assistance.

  Respectfully,

  ***************************

  Customer response

  06/05/2024

  I was contacted and nothing concrete was said other than they will contact me when they have a loaner vehicle. Am still waiting on them to contact me when they have a loaner so I can drop off my car. 
  

  Customer response

  06/06/2024

   
  Complaint: 21749346
  
  I am rejecting this response because: I was contacted and nothing concrete was said other than they will contact me when they have a loaner vehicle. Am still waiting on them to contact me when they have a loaner so I can drop off my car. 
  
  Sincerely,
  
  ***********************

  Customer response

  06/15/2024

  This is the game Findlay Cadillac plays, they called and scheduled appointment, now I took the day off work to make the appointment now I received a call with blocked number reschedule the appointment to another day stating internet is down, they are making sure my warranty expires so they will now say, your warranty has expired, this conversation have been going on since 2022. And now am done 

  they know my car is a limited edition and they are doing whatever it takes to get the car back, they sent me sells acquisition to buy my car, 

  Am out of pocket pay for missing a day of work, no appointment because its canceled due to internal issues, REALLY A BIG CAR DEALERSHIP IS HAVING INTERNET ISSUE, how is internet issue affecting my concern with my car. 
  my first car service I was told my car need engine air filter this is a brand new car I was charged for the service. How is it my ****** Camry since 2005 I have never charged engine air filter and its doing just great today almost 20 years and I brand new expensive car couldnt make a year. Also the battery dead and some they sent came and change the battery with a used battery WOW. He said it might last a year or less. 
  we paying almost a thousand dollars monthly for less quality of a car. 
  than truck latch comes off every time I close the truck wow what a CAR
  they play games with certain people 

  Customer response

  06/21/2024

  I read that the consumer has rejected this is a big lie. 
  I was contacted by Findlay customer support and we scheduled for June 17, I took day off for the appointment then got a call from same lady canceled the appointment saying she will reschedule and I have been calling Findlay no response, I left messages no response till today. I realize my number has been blocked.

  so with this action Findlay has breached the contract I signed when I bought my car. Findlay also has manipulated my contract making it difficult to go to another Cadillac dealership.

  I went to another dealership and was told I have to get I touch with Findlay Cadillac to correct my contract and warranty that am paying for, the contract is written to prevent me from going to other Cadillac dealer.

  also my car tire compressor incase of flat tire was not equipped in my car, I was told by Findlay Cadillac that I dont need it. The point is its not their decision make. Tire compressor assigned to my car needs to be replaced.

  i am getting a lawyer and filing a legal action. I will not make any payment to this car until my car is fixed 

  they are the most racist dealership I have ever been to, 

  Customer response

  06/21/2024

  From my observation Findlay Cadillac has a systemic discriminatory attitude towards certain people.

  My car is under warranty and they damaged my car during recall process and defective front light which could be fixed but they refusing to fix it and expect me to keep making payments on a car that is not worth the price should be a crime, I sent a letter to the Attorney of Finance.

  my car tire pressure was taken out, because they believe I dont need it, who does that. My car should be equipped with every part that came with the vehicle not Findlay decision to tell me what I need.

  My warranty was manipulated to prevent me from taking my car to another Cadillac service provider, this is outrageous, 

  I bought 3year warranty for tire/w and repair but when it had issue with my tire I went to nearest Cadillac dealer and was told I have to pay out of pocket because the way Findlay Cadillac manipulated the contract and I was told to speak with Findlay which I tried calling but no response my number has been sensor out.

  they are not responding to my calls, not answering my calls, not fixing the issue why should I pay for the car which is paying for the warranty that am not getting service on.

  the moment I file legal action all expenses for my legal action will be billed to Findlay Cadillac including lost of time from work.

  I went to other Cadillac service and got the best service, I wish I had never step foot on Findlay Cadillac the worst biased customer service ever.

  Business response

  06/28/2024

  Hi, 

  We are prepared to assist you with your concerns. We have you scheduled for Tuesday 07/02/2024 at 8:30am. 

  We will be providing you with a loaner while vehicle is in for service. Service Manager **** will be assisting you and going over all concerns with you to ensure that they are all taken care of.

  Thank you,

  ***************************

   

  Customer response

  07/02/2024

  Thanks I will be there at 8:30 as scheduled.

  Customer response

  07/02/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Thanks I will be there at 8:30 as scheduled.
  
  Sincerely,
  
  ***********************

  Customer response

  07/02/2024

  Thanks Better Business Bureau 

  I was able to drop off my car today working with ****, very respectful and professional unlike ****** and ****, arrogant, condescending, who still thinks this is 1920.

  ****** said to me when I brought to his attention the issues they created when my car was dropped off for recall. Am sorry theres nothing they can do for me so I have to drive my car as IS!  Since  January 2023.

  issues:  

  headlight the two was fixed the other small light were not, it has particles inside the light

  the scratch on the front side of the car 

  battery was replaced, life of battery replaced was 6 to 12 months according to the road side repair service 

  the break and accelerator alignment and breaking issues 

  the gap by the driver side detached compartment 

  the trunk door latch comes off 

  tire compressor was supposed to come with my car, my car wasnt equipped with one.

  my Tire and wheel warranty is manipulated preventing me from going to another Cadillac dealership. I had to pay out of pocket when I had tire issues, I went to the closest dealer. Will I be reimburse for my out of pocket.

  i was told I will get a color correction pen

  this are all my issues, am hoping for a better outcome and restoring my excitement for buying a CADILLAC 

  Business response

  07/15/2024

  Hi Ndidi, 

  We appreciate you giving us another opportunity to repair your vehicle. Vehicle is currently being repaired and waiting on parts,

  We appreciate the feedback on **** our service manager. If you have any questions regarding your current visit, status updates etc. Please feel free to contact us at any time.

  ************ - Jose      ************- **********;

  Looking forward to restoring this relationship with you and our brand.

   

  Thank you, 

  ***************************

   

  Customer response

  07/16/2024

  Thanks on the update, waiting on parts. 

  Customer response

  07/31/2024

  I am waiting on Findlay, my last conversation was that they are waiting on parts, they have not contacted me since the last conversation. I cant call them because my number is censored from their system.

  My car is still with Findlay Cadillac so problem is not yet solved.

  all communication has been through BBB

  Business response

  08/12/2024

  Hi Ndidi, 

  Here is the latest update. We have received all of your parts. We got the vehicle back Friday from the Bodyshop all paint related items have been completed and solved. 

   

  We are shooting for end of this week for completion.

  Thank you, 

  ***************************

  Customer response

  08/13/2024

  I cant wait to get my car, my days off work is Sunday and Wednesday 21st. I cant take any more days off work. Or if they want to drop off my car and pick up the loaner car. Am feeling very optimistic, 

  Customer response

  08/23/2024

  I want to say thank you to BBB and ***, I picked up my Car on Wednesday, issues resolved not 100% but 98% am very grateful thanks again  

  the gap under my driver side is not fully closed probably this is the best it could be, it does devalued my car because appearance is part of a luxury car.  
  

  I really appreciate all efforts put into getting my car ready and in good condition thanks *** and ***********;

  Customer response

  08/26/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

   

  I want to say thank you to BBB and ***, I picked up my Car on Wednesday, issues resolved not 100% but 98% am very grateful thanks again  

  the gap under my driver side is not fully closed probably this is the best it could be, it does devalued my car because appearance is part of a luxury car.  
  

  I really appreciate all efforts put into getting my car ready and in good condition thanks *** and ***********;

  
  
  Sincerely,
  
  ***********************

• Initial Complaint

  04/17/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  I would give no stars to this place. What happened? Fortunately dont need to happen to anybody else. I consulted an attorney and they told me did you look at the reviews From Better Business Bureau. He said next time, maybe you should check out Better Business Bureau Upon purchasing a vehicle. Anyways, Im dealing with these place with paying off the Cadillac escalate Previous vehicle I owned I purchased a 2017 Chevrolet Tahoe, which Im paying $30,000 Somewhere with the car sales salesman **** and I have the paperwork that we agreed upon somehow it changed. We Agreed on $***** on the escalate. And Im not from that area. Im from *******. My vehicle broke down so just to get back on the road. I called And spoke with **** he sent **** and said maybe we can get you into that ***** I told him I was upside down in In the escalate. I was happy with my purchase and tell I got an email saying my registration was in the *** Arizona so I went there. Thats when I found out they didnt keep the word on the ***** for my Escalade instead I got ***** out of my Escalade. Yes, nobody returned my phone call but the manager he tried to make it up to me, but I dont know **** got paid and yeah they got me so Im gonna just take it as it goes. If only I wasnt in a hurry to get home, look over the paperwork the paperwork that was going between me and the salesman and the manager remember sometimes that can disappear!!!! So if you get into the finance office, make sure everything is right thats all I can say. thats the last time I purchased any Vehicles from ******* dealership.

  Customer response

  04/17/2024

     
      Ive been speaking with the general manager his name is ****. Theres another thing is this Cadillac dealership they monitor and record phone calls and when I spoke with **** on 15th of April, I was speaking to him about this complaint and he said yeah I remember and its not the contract. Its the paper that was going before me and **** and negotiating payments and how much they are willing to give me thats the paperwork that had ******. reason why they gave me ****** is cause I was trying to talk them down on the Tahoe to ****** because the minor defects that are on the vehicle . I hope **** can find those phone calls. Because they record them thats what it says when you call the dealership. 

  Customer response

  04/17/2024

     
     Just letting you know, Better Business Bureau. I have been in contact with ****, the general manager for Cadillac. Stating him about the paperwork, the one that were talking about is the one that goes before me and the salesman **** going back-and-forth to the manager thats the paperwork that said $****** because they wanted 32 Thousand but they brought it down to 30. I was trying to get 28 because of the minor defects on the vehicle. Thats the people that it was written on for ******. And the day on the 15th when I found out how much they gave me for Cadillac Escalade. I called him right away and I spoke with him and he goes. Yes I remember you we sign papers for $******. Just a FYI, this place says they record conversation so hopefully that conversation was recorded on the 15th approximately little bit after one because thats when I went to the *** to register the Tahoe. Im hoping **** will give me a call back today. He said he would call me. No one else has returned my phone calls from the dealership, except ****, the general manager. From the sounds of it, hes looking like he really wants to help me get this resolved. Im hoping this comes out Great. thanks Duane 

  Business response

  05/20/2024

  Hello,

  I apologize for the delayed response. We had turn over at the dealership and we thought this complaint was responded to.

   

  In regards to the BBB complaint from *********************, we reached out to him on 04/22/2024. He told us about issues that he wrote about.

  We addressed the issues with both his trade and the sales price of the vehicle. ************** was hoping to get a discount on his new vehicle as well as more for his trade. We explained that we were only able to oblige to his request for a discounted sales price and that we could not increase his trade value.

  ************** is content and now understands we cannot do both.

  He then complained about a button on his vehicle that he did not like. He determined that he could get it fixed at his local dealership for $300.00. We sent him a check on 04/23/2024.

  We provided a copy of the check.

  We have not heard from him since, we believe that he is content.

  Again, we apologize for the delay. Please let us know if you have any further questions or concerns.

   

  Thanks,

  ***************************

  *********************************

  ************

  Customer response

  05/21/2024

      They were unable to resolve the issue and I talked to them more. They gave me $300 for the tint I paid for 200 for a piece for the four-wheel-drive. The thing I had a problem with was the fact of them saying that they were give me 18 on the Caddy, they only give me 12 and put it onto the new loan. And this is supposed to be pre-certified vehicle in the passenger side door. Interior light does not come on, and the door does not lock with that door and also my blind spots dont work. Just like I told him before they got me so now I gotta pay about 1000 to fix everything on it. Its not used certified vehicle when its everything dont work theyre supposed to do an inspection. Which I think they didnt do because after you go through a all check, you wouldve found everything that I found at that I purchased a vehicle and its my fault for not looking at those papers like they said the only person that was working with me was the finance Boss or whatever he was hes got $300. Everybody else were just being shady and not returning calls. 

  Customer response

  05/21/2024

        Original complaint was about my vehicle being $18,000. Your salesman and whoever, the guy was going back-and-forth to what the offers? Yes I was trying to see if I could get the Tahoe for 29 or 28, but it didnt happen, because the salesman was telling me how much they got me for my trade which was $18,000 not ******. yes, they did send me a check of $300. Its gonna cost more than $300 to fix this vehicle and its supposed to be a certified inspected vehicle at least they could make it right, since they didnt give me $18,000 for my Cadillac Escalate. just give me $300. expect me to be like oh its OK. I think what they shouldve been able to do was take back the vehicle. run through, a thorough inspection. Those sensors are not covered under warranty and you guys supposedly inspected this whole vehicle. 

  Customer response

  05/22/2024

   
  Complaint: 21585209
  
  I am rejecting this response because: Original complaint was about my vehicle being $18,000. Your salesman and whoever, the guy was going back-and-forth to what the offers? Yes I was trying to see if I could get the Tahoe for 29 or 28, but it didnt happen, because the salesman was telling me how much they got me for my trade which was $18,000 not ******. yes, they did send me a check of $300. Its gonna cost more than $300 to fix this vehicle and its supposed to be a certified inspected vehicle at least they could make it right, since they didnt give me $18,000 for my Cadillac Escalate. just give me $300. expect me to be like oh its OK. I think what they shouldve been able to do was take back the vehicle. run through, a thorough inspection. Those sensors are not covered under warranty and you guys supposedly inspected this whole vehicle. 
  
  Sincerely,
  
  *********************

  Business response

  06/04/2024

  *************,

  You have been in contact with our General Sales Manager, *********************. We have spoken to you about the original complaint and have come to an agreement on how to resolve the issue.  We agreed for you to bring the vehicle back at your earliest convenience so that we can do an additional inspection of the vehicle and address your concerns.  At last we spoke, you had to coordinate with your family as to when the best time will be.  Please reach out to us as soon as you know what date and time works best so we can schedule your service and have a loaner vehicle available.

  Respectfully,

  ***************************

  Customer response

  06/05/2024

     I am working with ********************* right now. He asked me to send paperwork on what the concerns of the vehicle with the Blindspot and passenger side door. When driving that Steering wheel pull to right so we should Setting up appointment soon to take the vehicle back to ******************* 

  Customer response

  06/05/2024

      Working with *********************. He asked for paperwork on the vehicle to see whats wrong with it and so that way they can order parts and go from there so I sent the necessary papers to him so we can schedule appointment for the vehicle . 
               Thanks, *****

  Customer response

  06/06/2024

   
  Complaint: 21585209
  
  I am rejecting this response because:  I am working with ********************* right now. He asked me to send paperwork on what the concerns of the vehicle with the Blindspot and passenger side door. When driving that Steering wheel pull to right so we should Setting up appointment soon to take the vehicle back to *********. 
  
  Sincerely,
  
  *********************

  Business response

  06/21/2024

  Hello,

  I apologize for the delay in response as we have had some network issues of late.  We are currently working on setting a good time for ************** to bring the vehicle back to us so we can address the issues he has been having.  Once we are able to set that time we will continue to work with ************** to remedy the situation.  Thank you.

  Customer response

  06/24/2024

     Post to get Appointment this week when the Service lady that handles loaner vehicles back in 25 of June

  Customer response

  07/11/2024

      I dropped the vehicle back off on 27 June 2024. I picked up the vehicle on 6 July. And Ive been trying to call the service department or Cliff and have not received a phone call back regarding the  completed on the vehicle. The vehicle still shifts improperly so I wanted to know if they drained the transmission or not so that way if they didnt, I could make the necessary steps and repairing the vehicle to my necessary needs. 

  Business response

  07/15/2024

  Hi **************,

  Thank you for your feedback. Will have the service manager give you a call and go over repairs with you.

  If you can provide us with an email address, we can send you a copy of the repairs completed on your vehicle when on the phone call.

  I will attach phone number here for our service manager. He will be calling you shortly.

   

  ************

   

  Thank you,

  ***************************

  Customer response

  07/15/2024

       Hey ***** here is your invoice for your last repairs as per our conversation we had earlier in the day you can take your vehicle to any GM dealer and send me the bill to get it taken care of for you, If you have any other questions or anything else I can help you with you can contact me directly at ************ and my name is ***********************. 
       I received a phone call from this individual ****. I spoke with him and he said for me to get a transmission flesh at my earliest convenience so I set an appointment for Saturday to get it flushed. 
            Thanks, You

  Customer response

  07/16/2024

   
  Complaint: 21585209
  
  I am rejecting this response because: 

   Hey ***** here is your invoice for your last repairs as per our conversation we had earlier in the day you can take your vehicle to any GM dealer and send me the bill to get it taken care of for you, If you have any other questions or anything else I can help you with you can contact me directly at ************

   and my name is ***********************. 

  
       I received a phone call from this individual ****. I spoke with him and he said for me to get a transmission flesh at my earliest convenience so I set an appointment for Saturday to get it flushed. 
            Thanks, You
  
  Sincerely,
  
  *********************

  Business response

  07/22/2024

  Hi *****,

  Thank you for the update.  Please reach out to *********************** at ************ once everything has been completed and with any further updates or communication.  

  Thank you again for your business.

   

  ***************************

  Customer response

  07/22/2024

     Got an appointment with getting the work done Thursday 25th July 2024 Advise to send **** to **** to be reimbursed.

  Customer response

  08/06/2024

       Everythings been addressed and everything is taken care of thanks very much. I appreciate your help.

• Initial Complaint

  12/21/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  We were going to purchase a used car from Findlay Cadillac, so we put down a $1000 deposit, and were promised the deposit was fully refundable if we changed our mind. After that their people started jerking us around and making us jump through a ridiculous number hoops with their "finance department", which is complete nonsense because we agreed that we would bring a cashier's check for the full amount of the purchase - NO FINANCING REQUIRED.We tried to jump through their hoops, but at some point they just ghosted us: no calls, no emails, no texts, no responses to anything. It's now been multiple business days with ZERO RESPONSE from them. These criminals obviously defrauded us out of the $1000 deposit. I am hopeful that the BBB can get our money returned without thee need to file a lawsuit.The saleman's name is *********************************; it seems like he just took our check and pocketed the money, though I do not have any proof of that (since they have completely ignored all of our attempts to contact them.)

  Business response

  12/26/2023

  ********************,

  Thank you for bringing this to our attention. I apologize for the inconvenience. After numerous attempts, we were not able to contact you. At that point we stopped our sales process. We did not cash your check for $1000.00. Your check is currently with the reception desk ready to be picked up. If the check is not picked up by 01/02/2023, we will mail it back to you. 

  We will certainly look at our processes and identify where we failed you. Again I apologize for the inconvenience and the frustration this may have caused. 

  If you would like to discuss this matter in further detail, please reach out.

  Respectfully,

  ***************************

  General Manager /  Findlay Cadillac

  ************

  *********************************

• Initial Complaint

  06/23/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Airbag warning light goes on. Take to cadillac Sahara. 650.00 said airbag issue is complete. Drove off and light came on again. Took to findlay cadillac instead. Kept car for a week. Said seatbelt part is needed and thats why airbag light goin off. Daniel said it wqs safe to drive with the airbag dash light on. He was waiting for part. Its been a few months. Lemon law.

  Business response

  08/31/2022

  Business Response /* (1000, 5, 2022/06/28) */ Contact Name and Title: Travis M***** SVC MGR Contact Phone: 702-430-4305 Contact Email: ************************ Mr. D**, Thank you for your feed back. We will work to resolve this issue for you. After reviewing our files, I found some discrepancies that would be better discussed over a phone call. please contact me at your convenience. I can be reached at 702-430-4305. Thank you Consumer Response /* (3000, 7, 2022/07/06) */ (The consumer indicated he/she DID NOT accept the response from the business.) I questioned safety of the airbag system to service associate Daniel when he said my car was ready to pickup. He said car was perfectly safe and he would drive the vehicle to prove its safety I questioned why the airbag light stays on and my Cadillac App has the airbag warning in red and the app says to contact service. Daniel said he is waiting for parts. I called Daniel again to get empty promises of call backs and updates which i never received. Few weeks after i picked up vehicle, i called Daniel with concern about airbag deployment in a crash and light still on. I asked if the part arrived which it has not arrived as of today. Again Daniel stated how safe the car is. The phone call was authorized by me and recorded by Cadillac Findley for quality asssurance. Daniel also states to write a letter to GEneral Motors, for reasons unknown. daniel also states dealership Cadillac Sahara Is not related to Cadillac Findley and I would have to pull all post paperwork on this vehicle by myself. Conclusion: another phone call to Cadillac Findley and runaround investigation is unnecessary. I dont believe there are any descrepancies. Im driving a vehicle with airbag light on. 7/6/22 Business Response /* (4000, 9, 2022/07/11) */ Mr Doi, I have reached out to you to help resolve your concern. With the exception of your response to BBB, I have not heard back from you. Please contact me at 702-430-4305. I would like to help you. Travis M***** Service Director Findlay Cadillac Consumer Response /* (4200, 11, 2022/07/13) */ (The consumer indicated he/she DID NOT accept the response from the business.) called Travis M. after his offer to bring in car, pay for a rental car and tow truck, pay for last deductable 300 is not accepted as a proposed resolution. the part (seatbelt elec switch)is now at findlay, part was "electrical switch" tells airbag system seatbelt is in and locked. ref: 12/24/21 cad sahara, they charged me to fix the issue of an airbag light. determined it was wiring under the seat. somehow i was responsible for that and paid out of pocket 600. I asked travis about this issue and he said he cant do anything about it and i would have to deal with cad sahara. claimed cadillac franchise business issues is why he can't receive paperwork or any cadillac issues that come from cadillac sahara. Conclusion: another phone call to Cadillac Findley and runaround investigation I have determined this is a safety issue. allowing a customer to leave dealership with an airbag light on telling me i am safe is negligence. note: cad app telling me service airbag immediately. Im driving a vehicle with airbag light on. for quality assurance, please review this conversation via phone call 702-430-4305 07/13/22 @ 0652 you are welcome to come get your vehicle now and leave me a courtesy car while this matter gets resolved. I do not have a car to drive. this is not an approval to work on the airbag at this time. Business Response /* (4000, 13, 2022/07/14) */ Unfortunately we are limited with only assisting with the work we had done at our facility. Your signed repair order explained the situation on your airbag. Again, we will not be able to resolve a matter that was caused at a different dealership. Nor can we speak on behalf of another dealership. To be clear, will not be able to assist with money spent at another dealership. We have offered to give you a refund for any money that has been spent at our dealership and offered to install the seat belt buckle free of charge for the sake of customer relations. Please contact us directly if you would like to proceed with our proposed resolution.

• Initial Complaint

  04/28/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We, Robin F****** and I, bought a diesel truck from Findlay Cadillac in Henderson. The check engine light came on the next day. The vehicle has a modified exhaust. The DPF (Diesel Particulate Filter) had the flange cut off, all the way back to the Catalytic converter, which also had the flange cut off. The dealer claims it passed smog and the inspection wouldn't uncover it. The sensor inside the DPF was cut off and tack welded. Any qualified mechanic would notice the difference in discoloration of the pipes. Is it illegal to sell this vehicle in Clark County due to exhaust emissions standards. I really appreciate it if you are able to answer. Thank you.

  Business response

  07/13/2022

  Business Response /* (1000, 5, 2022/05/11) */ Thank you for your review. We apologize for the inconvenience. Thank you for working with us to find a resolution. We will resolve this issue as quickly as possible. Consumer Response /* (3000, 7, 2022/05/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) Until we have been able to successfully register the exchanged vehicle with no money out of pocket we can not accept this response. Additionally, there is an outstanding WE Owe from the dealership. They did not fill the gas tank as promised. They did not replace the map light bulb, as promised. I have not been able to get a new copy of they key and that invoice hasn't been generated yet. It took them 5 hours to swap running boards, a job I could do in less than hour. Business Response /* (4000, 11, 2022/06/09) */ Thank you for your again review. We apologize for the inconvenience. Thank you for working with us to find a resolution.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩