ComplaintsforPaul Oxman Publishing Co., Inc.

• Initial Complaint

  12/13/2022

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  BUYER BE WARE!When you pay ******************* $48.15 to expedite shipping within 3-4 business days. It is NOT TRUE! I purchased 12/06 and paid for expedited shipping of $48.15. I called 12/12/2022 asking for my order. The lady said that it was just going to production 12/12/2022. Description Quantity Price Total Here's Your Extra Personnel Here's Your Extra Personnel Item # CC136330 $1.92 $57.60 Product Configuration:Color Text: Holiday Red Greeting Head: Greeting *************** Body: Imprint Option 5 Include FREE personalization?: Yes Personalized Line 1: From all of us!Personalized Line 2: @Personalized Line 3: SWFL ********************** Verification, LLC Would you like to add a Logo?: NO - Logo Placement Would you like to add a Signature page?: NO - Signature Page Select an Envelope Option: Traditional Gummed Would you like to imprint your envelopes: YES Name: ********************************************* Address Line 1: ****************************** Address Line 2: Suite 18 City, State, Zip: ************************************* Additional Envelope Quantities: No Additional Envelopes Business Envelope Imprint FeeItem # IMPRINT-B1 $5.00 $5.00 Merchandise Subtotal $62.60 ******************* $48.15 Tax $0.00 Grand Total $110.75 If I knew that, I would have never paid expedited shipping. I would like to get my $48.15 expedited shipping & handling fee refunded. On their rule it has the following:*Shipping time is additional depending on shipping method chosen. Please see Shipping and Delivery in our footer for more specific ******************************* Things to keep in mind when choosing your shipping methods Custom printed orders generally take 2 5 business days of production time. Any Christmas card, Thanksgiving card, reminder card and note pad order is considered a custom printed order Shipping time is an additional 1 10 business days depending on the shipping method you choose. *This means you can roughly expect to receive your order within 15 business days from order date.Our main business is Christmas cards, and you are probably ordering during the busy Holiday season so with this in mind order as early as possible. Not only will you save money on expedited shipping but you will avoid the some of the holiday stress that ordering later brings. We are here all year round and start mailing you catalogs in September. Ordering September thru middle of October easy breezy, sit back and enjoy your holidays. Ordering middle of October thru December hello stress and counting the days until your order arrives.Regular and Expedited Shipping Options Does NOT include production time! All orders are shipped from *********, ******... the farther away you are, the longer the delivery time takes. Starting October 11, 2022, our refund policy for all late deliveries will mirror Federal Expresss Money Back Guarantee policies. ****************************************************************** NEVER DOES IT STATE THAT PRODUCTION TIME WAS GOING TO TAKE AN ADDITIONAL WEEK. Ground: 1 10 Business days + production time Express Saver: 3 Business days + production time 2nd Day Air: 2 Business days + production time Next Day Air: 1 Business Day + production time Please keep in mind if you order cards today, they will NOT be at your doorstep tomorrow. Each order is created and printed specifically for you. We do not pull stock off a shelf this includes all cards that are ordered blank inside.It does not say that "production" was going to *********** days + shipping. It does not say that. I asked to speak to owner or supervisor, SHE SAID NO. That she was the ONLY person I was to talk to. SAVE YOUR MONEY! i WOULD LIKE MY EXPEDITE SHIPPING COST REFUNDED.

  Business response

  01/09/2023

  C# 305336-B   O# B-694255   Web O# E79338

  **************
  *************************************************** ********** STE 18
  ***************, **  33907

  When this customer called and demanded a refund for shipping because they expected their order in just a couple days we explained our policies and procedures on shipping and delivery, broke it down bit by bit, even walked her through the different locations she could see them on our website. In her statement she even quotes some of our responses. She then changed her tune, started to back track a little, then hit us with and I quote "I am supposed to know what the word production means?"  Our response to that was YES and if you were still unclear our phones are on M-F 8am to 5pm, email is 24/7 and all of our representatives are happy to help answer any questions that arise. Then she got mad raised her voice, threatened to contact BBB and the bank, threatened a smear campaign said some other not nice things and hung up.

  We are very clear on our website about all of our practices. We believe in managing our customers expectations by telling our customer the truth. We get countless calls a day from customers wanting to verify our production time and believe in giving honest and straight forward answers, nobody likes being lied too. Information is power we truly believe this to be true. We want our customers to be happy and we want them to return, we pride ourselves on our customer service. We do our due diligence to make ensure this happens but customers need to accept some culpability in the situation and "I did not understand the word production" is not a refundable excuse.

  Sincerely,

  *********************,

  Office Manager

  Paul Oxman Publishing, Inc.

   

  Customer response

  01/10/2023

   
  Complaint: 18565665
  
  I am rejecting this response because:

  Please read the response from their customer service person. 

  She did not mention that I asked to speak to a supervisor. 

  She declined to allow me to speak to the owner or any supervisors. 

  Please review her condescending and rude way of handling the issue.  Clearly it shows how rude and how this person had no customer service whatsoever. 

  I clearly did not have a chance to take it further as from a customer point of view.  

  The vendor gave me no chance to explain further regarding their policies.  

  I have gone along and found other reviews from this company; I should have read them first before placing the order.  

  Will never order from them again. 

  
  
  Sincerely,
  
  ************************* ***********

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