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            Business ProfileLake Las Vegas Water Sports

            Water Sports

            Contact Information

            20 Costa Di Lago STE 130

            Henderson, NV 89011-3622

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            Email this Business
            (702) 600-9860

            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            5 complaints closed in last 3 years

            2 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            F

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 7

            Customer Reviews are not used in the calculation of BBB Rating

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            Business Details

            Location of This Business
            20 Costa Di Lago STE 130, Henderson, NV 89011-3622
            Email this Business
            BBB File Opened:
            7/30/2020
            Years in Business:
            7
            Business Started:
            2/8/2017
            Business Incorporated:
            2/8/2017
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Limited Liability Company (LLC)
            Alternate Business Name
            • Vegas Aqua L.L.C.
            Contact Information

            Principal

            • Mr. Trevor Pope, Manager

            Customer Contact

            • Mr. Trevor Pope, Manager
            Additional Contact Information

            Email Addresses

            Read More Business Details and See Alerts

            Customer Complaints

            5 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            07/10/2024

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            I purchased tickets for 7/8/24. My son and I were so excited for our vacation at ******** Vegas including the ** company and paddle boarding. I set a reservation ahead of time and confirm that my son can paddle board on his own at age 8. They confirmed yes. I purchased 2 paddle boards. Once, we arrived they said my son needs to be 11. Ok, no problem. I spent $136 but I took the kayak for $70 regardless of their error in communications. The store and the deck said I can have a refund. Once, it came to follow up on the refund for the difference, they gave me the run around. The chat bot called **** said I can only have credit. Credit does not make sense when they walked me into the purchase of 2 paddle boards on approving my son originally. This is their error. When trying to push the issue, they will not let you talk to anyone. They do not have a phone number. They only text and chat. They refuse to give me a refund and stopped responded. They literally stole my money and have it set up where there is no way to contact them. I don't think that ****** wants this type of reputation for his business.
            Read 4 More Complaints

            Customer Reviews

            1 Customer Reviews

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            Most Recent Customer Review

            marcus b

            09/29/2022

            This is a poor excuse for a business. As others write they are scammers in my opinion too. We had 2 cable wakeboarding sessions scheduled for 2 and 3 pm. They text messaged us at 1:03 pm stating in short "due to thunderstorms earlier this morning we are forced to reschedule" I asked for a refund, and they denied a refund stating they would give me a credit. NOW Let's be clear the weather was fine and sunny 8 hours after the morning storm at 6 am and the water was fine, I made sure I documented and took pictures. I began reading online reviews and realized they have done this tactic to so many others. I too then wrote multiple reviews on my experience and opinions. I tagged the owner ****** in on Instagram and he responded quickly. Let me tell you my opinion of Lake Las Vegas Watersports and ********************* are almost one in the same, this guy seemed to only care about his negative reviews and getting me to change my reviews in order for him to give me a refund. He stated through Instagram I would get a refund, I have not his last comment to me was "and the comments". He started off trying to state I was slandering his name (untrue those are my opinions of Lake Las Vegas Watersports and now definitely him as well)> I would more than consider ********************* an unethical shady businessperson and one that should not be trusted. In my opinion he prays on people's money and hopes for the best and if not, he asks them to remove their reviews in order to process a refund instead of a credit (as in my case). I wonder how many other people he has done this too. Others have stated LAKE LAS VEGAS CANCELED AND THEY DID NOT GET A REFUND.Let me also be clear that when ********************* pointed out the check **** box in which a buyer agrees, does NOT state that if ***** cancels it is if we the buyer cancel. FOR NO reason should a money be held hostage if Lake LV Water Sports cancels on you. This company is running a bit of a scam it seems to be known by locals.

            Local BBB

            BBB of Southern Nevada, Inc.

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