Customer ReviewsforAirbender A/C & Heating LLC

Horrible company ***** ******** **** ******** hire them I not sure they both have a. Agreement between on how to charged customer it took most than 30 days to let me know I have to pay the not uncovered charges I told them why they didn’t told me at the beginning they said the out pocket that’s my warranty don’t cover was $1035 waiting 2 month until now they refused to give an invoice explaining charges and disclosures from the home warranty where specified that was not cover on my contract with them No one the want to give an invoice some one name Florence ******** from home warranty send an email saying the no cover charges was copper modification $685 plus $electrical modification $385 there is a lot of hide coverage that are not specified and company find the way to make us pay if the charged for labor should be cover those charges plus all the wired and installation came with box of the new compressor this company just charge ridiculous expensive the electrical cord cost $25 dollars they charged $385 the copper modification was extended not even a foot long the copper cost $ 14 dollars so how did they came out with the total $1035 plus they charged the labor as we community we all should raise our voices and put an stop with this companies who are charging extremely expensive for things that are wait to cheap we all know how hard is to make money here that they charged unfair charges against the community who’s paying for they expenses we all have family to support and this company is taking the money from our families but I’m high believer of Karma money that is still from a family with bad intentions will never be a good blessing for any one Today you left my family with out $$$ for charges that all you know are not fair

I am writing to express my deep dissatisfaction with the recent service, or rather lack thereof, provided by your contracted technician. The ongoing issue with our unit has not been resolved since July 22, and this delay is completely unacceptable. The unit is accessible, contrary to the contractor’s claim. The cage around the unit is there to prevent theft and provide an illusion of being locked, but it does not hinder access in any way. The real issue lies within the unit, specifically with the overfreezing of the coil and fan. The contractor you sent refused to work on the unit, falsely claiming that it was inaccessible. Additionally, he suggested that I needed to hire him outside of my warranty, which is both unethical and unprofessional. It is evident that he was attempting to exploit me, perhaps assuming I would not challenge his false claims due to my gender. This kind of behavior is unacceptable, and I expect better from a company I have been loyal to. We have been without air conditioning for two weeks, and this has caused significant discomfort and inconvenience.

Beware! No Integrity. Customers Care and repeat business is last on this company's list since their only concern is getting paid from the home warranty company. My property manager through home warranty sent Airbender to check my A/C. The request submitted was to check my A/C meaning my A/C upstairs and downstairs units are not working properly. Both units were working just not efficiently and run too often. Tech came out after testing said BOTH units are old (okay fine) he did spend much time at the unit outside and in the attic. Tech stated "BOTH units a working but old nothing can be done". He left and I notice my downstairs A/C does not work anymore. No fan, No response....nothing! I called Airbender a few days later after wait for direction from property management. Basically a guy dodged any responsibility and they only checked ONE unit which was far from the truth. I told him the tech came out checked and gave me a verbal evaluation of BOTH units and now only one unit turns on.. This guy then had the nerve to ask me "Which unit is still working?" I replied "upstairs", he then said "Well then that's the only one we checked". Really? The tech told me loud and clear he check both units. So this company is just out to make a quick buck and not take responsibility for their workmanship. What happened to honesty and integrity? So sad how how a company can conduct business with total disregard for how the treat people. I told him was going to report this to BBB and he said "Go Ahead" like he could careless about his business's reputation. This conduct or not taking responsibility for there actions is how crooks operate.

On 7/8/2024, Raul from Airbender came to service my HVAC unit, which needed Freon. My warranty company dispatched Airbender, and my policy states that the warranty company pays $40 per pound, with me covering any additional costs. However, Raul claimed that Freon was not covered and that I had to pay for the service. He charged $30 per pound, and I paid $150. On 7/9/2024, I called First American Home Warranty for clarification. Hyro from First American told me the service should have been covered. I then contacted Airbender and spoke with Jennifer, who said she couldn’t access my policy details. This was strange because Raul had shown me a disclaimer on his phone stating I had to pay $30 per pound for Freon. Raul also didn't leave a receipt, claiming it was sent to my warranty company. When I asked Jennifer for a receipt, she said it was difficult to send one and that invoices were uploaded to First American’s portal. I called First American again and spoke with a supervisor named Sara. She tried to contact Airbender but got no response. Sara confirmed I shouldn't have been charged. I called Airbender while on the phone with Sara and got Jennifer on the line, but she hung up when I mentioned I had First American on the line. Since then, Airbender has not answered my calls. I plan to escalate this issue to Nevada's Attorney General. Beware of Airbender; they take advantage of consumers and misrepresent warranty details to charge extra.