ComplaintsforFetch A Tech

• Initial Complaint

  01/02/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Installation of HVAC system was on 23NOV23 Amount paid $15,181.20 HVAC system 16SEER or equivalent Violation of rights given by FTC I have attempted to come to a resolution with the business by contacting on 12DEC23,14DEC23,20DEC23, and 26DEC23 to Installation Manager ***************************, he spoke on my behalf to General ***************************************** he refused several (3) times. I thought I was having a 16SEER HVAC system installed. When I first spoke with **************** on 12DEC23 this was the day it was brought to my attention that a 14SEER system was installed. I asked him on 16DEC23 if things come be made right or a refund provided after the removal of said smaller system. He said he would speak to the General Manager. When we spoke next 20DEC23, he informed me that the General Manager said that my 3 day grace ****** had lapsed and the company was not going to do anything more to resolve the situation. At which time I informed him that I was never told about this 3 day grace ****** and that I would be reporting this to the BBB, and seeking out resolution by legal means. On the 26DEC23, ****************, called me to tell me that he spoke again with the General Manager (********************) again and was told the same as before. I then reiterated that I would be reporting this and taking this to legal agencies. I also mentioned to him that had I known about the 3 day grace ****** or that a smaller system was installed I would have utilized those means, but since I wasn't informed of the 3 day grace ****** until weeks after the installation how could ******************** feel this was the right course to stand on as an argument to not make things right...? **************** replied I don't know.

  

  Business response

  03/12/2024

  The cost of the upgraded unit was more than **** had the ability to pay for, therefore we installed the lower seer unit. Signed invoice is attached.

   

  Customer response

  03/12/2024

   
  Complaint: 21068406
  
  I am rejecting this response because when I signed this invoice that Fetch-A-Tech attached they also had me sign a higher seer system. At the time of signature I was told I was getting a ********************** the equivalent(s) of one since the seer ratings changed since last year (2022). The technician who first came to my residents convinced me that I would be getting the seer rating that I wanted as a minimum of 16 seer, but numerous times stated I was having a premium product. Which I replied I rather have a mid-grade product and have the seer rating I want than pay for the name of the premium products title. I was re-assured I would have a 16 seer system. The upgrade that is mentioned in the response was for the condenser (Air Condition Unit) not the furnace, which as I was understanding a higher seer rating. No to forget I was not told about my rights of the 72 hour (3 day) policy if I so choose to make changes or return the entire HVAC system or did not receive any documents stating the fact of a 72 hour (3 day) policy within any of the documents I received from Fetch-A-Tech. When I learn about this policy ******************************************************** fact the installation manager (Mr. ********************** expressed he himself didn't even know there was a 3 day policy and only found out after I ask him to speak with the general manager (Mr. ****************************** on my behalf since I was not happy with what to place and the seer rated HVAC system that was installed. I added that I was in the understanding that it was going to be at least a 16 seer system since the other 3 quote I received from competitor companies was this seer rating at the same price point. I spoke with **************** four (4) times over the phone on the following dates; 12DEC23, 14DEC23, 20DEC23, 26DEC23. With a first point of contact on the 23NOV23. Which I imagine **************** learned this information from his boss and general manager; ********************. Being his boss **************** really did not or does not have much leverage to influence my standing point, however, I was grateful that he took the time and effort to raise my concerns to ********************. The general manager nevertheless basically refused to come to any resolve or compromise to help and make the customer happy and ease this situation. At the end of it all, the ********** of ****** recommends a ************************************************* fact since ********* is of such a high sun and heat concentration it is recommended to have a higher rating than have the basic minimum.  
  
  Sincerely,
  
  *********************

  

  Business response

  03/13/2024

  The client did not have the funding for the upgraded system, we installed what was paid for by a third party, not ****. There is no paperwork for a three day recission as this job was paid by check and not financed. The install was done on 11-21-23 and the final payment was not collected until 12-4-23. 

  Customer response

  03/13/2024

   
  Complaint: 21068406
  
  I am rejecting this response because regardless of whom made the payment to Fetch-A-Tech the **** system belongs to me (*************************). The law demands that the 72 hour (3 day) policy is to be provided to the customer, both verbally and in writing; which is myself, ************************** In this case it was not, which is a violation of Federal law, so for ******************** to try to use this as his reasoning of not excepting or be willing to conduct a return is and was illegal. Therefore, when I requested a full refund and return the system back to the vender it should have been honored. Merchant (Fetch-A-Tech) misrepresented to me (****************), what was going to be installed and did not uphold to the law as stated above, per ************************ direction. Nor was ******************** willing to come to any type of compromise to ensure, I, the customer was happy with the service and or product that was provided. In fact he immediately said "No", despite the situation was fully explained to him.   

  Had I had known that the system being installed was going to be anything but a 16 seer system I would have used a different company that was going to charge the same amount of money or within a few hundred dollars difference. As I stated in my last response. When the initial and final payment was done was in agreeance to the Sales Manager (If memory serves me his name was *****) at the time of the arrangement was being made on 21NOV23. 
  
  Sincerely,
  
  *********************

  

  Business response

  03/14/2024

  We do not agree with each other and seems to just be an argument back and forth. No illegal action was taken on our part.

  Customer response

  03/25/2024

  To whom it May ***************** per your last message you requested that I send the contract that I have with Fetch-A-Tech and or mentioned in a response. There was never any signed contract with this company. The only paperwork that I signed was the two (2) quotes, which Fetch-A-Tech has provided in one of their responses. The only other documentation I have is the permit issued through Fetch-A-Tech via the ***********************, **, and the registration certificate of the **** system that was installed; that you shall see has two (2) different seer ratings for the **** system; which I have attached. 

  However, if you are asking for the *** law that I was told is Fetch-A-Tech (Mr. ****************************** General Manager) reasoning for my denial to the request to make things right and /or complaint to service provided. I have provide a link below. Please keep in mind that I was NEVER provided by Fetch-A-Tech (verbally or written) with this *** law / information until well after the install was conducted and solely because I made a complaint with ******************************** Installation Manager; whom acted as the advocate between myself and ********************. 

  *************************************************************************************;

• Initial Complaint

  05/09/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  This company keeps sending scam-like mailers and I am tired of it. I get these mailers a few times a month and they are very fake looking and appear to be a major scam. They say its an important notice but I have NEVER used this company so they have NO NOTICES for me. They are clearly trying to scam potential customers. I DEMAND that they never contact me again. I would never consider using a company that thinks that kind of mailer and frequency are appropriate.

  

  Business response

  03/12/2024

  We send out advertisements to our clients, this is not a scam. The client has asked not to receive and we have removed him from the distribution list.

  Customer response

  03/12/2024

   
  Complaint: 20038972
  
  I am rejecting this response because: I recieved yet another mailer from your scam of a business last week.   Stop contacting me.  You are a scam and shady business.
  
  Sincerely,
  
  ***********************

  

  Business response

  03/12/2024

  I do not have any contact information in our system for this person. I will need to have full name and address to remove from mailing if this person is still receiving mail from our company. 

• Initial Complaint

  08/26/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I contacted Climate Control Specialists on August 3, ********************************************* October 2019. The unit was leaking water into the ceiling and eventually shut down. The technician came out and spoke with my mom (I was out of town) and told her that all of the duct work needed to be replaced ($10k) because it was collapsing due to improper pressure in the system. He called me and tried to explain that since the house is 35+ years old that they should have told us to replace the duct work when we got the new system. This did not explain why the drain line was not working, causing the pan to fill up and then shut down the system. I asked for him to please let me know what should be fixed aside from the duct work and what would and wouldn't be covered by the warranty. He said he would take the request to his manager and the manager would get back to me. The manager called and pushed the requirement to replace the duct work and had no other input. I decided to call another **** company for a second opinion and they said the pan was not draining because the line was clogged and had been improperly plumbed when the work for the new unit was done. They also mentioned that the pan was not placed correctly and was tipping in the wrong direction. I decided to empty the drain pan and used a fish line to unclog the pipe. The unit began to work and water came out of the drain line. (It was completely dry previously). I contacted CC and left a message for the manager three days in a row and to date, have not received a call back. I did speak to the billing/customer service person on 2 or 3 occasions and he promised he would have the manager call me back. He also said he would ask the manager to call him to discuss the matter and that he would call me back as well but I haven't heard from either of them. I did receive two bills from their office for two different visits when I only called for one. It's impossible to get a call back.

  Customer response

  09/13/2022

  September 13, 2022. I still have not been contacted by this business. I'd like to find the owner name and contact information so that I can write to them directly to find out why I can't get a response or resolution. It seems they don't want to honor the warranty of any customer they picked up when they purchased Climate Control Specialists.

  

  Business response

  03/12/2024

  When we received the call to go out for the unit not running and a possible leak, it was noticed that the drain was clogged and the float switch shut down the unit. Proper maintenance yearly helps prevent this from happening. According to our records the system was not serviced by our company for four years and needed attention. The client did expected this to be under warranty, however a clogged drain is not something that would be covered. While we were there, we did suggest replacement of the Duct Work due to age condition and efficiency. We still believe that the client would benefit from new Duct Work and would always make this recommendation in a case such as this.  

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