Business ProfileforFaresplanet.com

made flight reservation for my son on a faresplanet website. for $710 round trip *** to *** , purchase date: 10 September 2022 ~four hours after making reservation, received an unsolicited phone call stating that ticket we wanted was no longer available - although website still listed flight @$710 cost. We questioned why and they stated they could still get the same flights but it would cost an extra $275. (upon later searching on scams for faresplanet it is obvious they perform this bait and swap technique and often a more assertive caller can bargain price down). Intimidated by the scam operator, agreed to price and they charge an independent fee. 1 month later we no longer needed flight for my son and tried to arrange a cancellation of flight for full amount. They stated the flight cost (sent to delta would be refunded=$710 minus a $95 cancellation fee), but the other $275 charge was not refundable. ****************** was the customer service person I was talking with during this conversation. First said it was other charges for flight, but when I said I was recording call for BBB compliant they stated it was their finders fee. I pressed them to speak with his supervisor, he passed me along to ***************************. She said she didn't have authorization to refund beyond the ticket cost but that I should speak with person who originally sold flight. That person was *******************. He of course was not working at the time but they said they would have him call me in ***** hrs when he returned to work. I waited two days and called wed Nov 9th @ 10AM to speak with *******************. The person on the line said he was on another call and could call me back - no return cal. I waited and called again on friday Nov 11 @ 3pm again told he would call back, but never received call. I called delta airlines directly, they quoted $50 cancellation fee so $710 flight resulted in $650 credit. Delta rep suggested I file BBB complaint & never use faresplanet. ********** Delta Tck# *************