ComplaintsforOpenAirFare

• Initial Complaint

  01/04/2024

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  Open Air Fare Date of the transaction 11/18/2022 Booking ID ************************ BOOKING ID ***** The reservation for the flight to ******* was made with the above-mentioned company; once we agreed with the total cost on the web page when we called, they informed us that the cost had changed. We decided to proceed with the purchase, and they asked us for the exact information of the passports since they were necessary for the trip. On the day of departure, when we arrived at the airport, we were informed that we could not fly since my husband ******************************* passport was due to expire in the next four months, and the government of ******* prohibited flights with passports due to expire in the next four months from the date of the flight. We immediately called Open Air Fare, and they informed us that they could not do anything, that they could not reimburse us, but that they were going to proceed to cancel the next flights to give us a credit that we could use in the next two years. Since the end of October, I have been calling constantly, and in one of those calls, I spoke to ****/Thloe, and she informed me that this money was gone and that they had sent us an mail. I informed her that we have never received any communication from them and to please send me a copy of it. I asked to speak to a supervisor, and he gave me ************************* name and asked me to call him in the afternoon. I called ********************* several times with no result and no copy of any email either. I called back, asking to speak to ****************. After waiting for over 30 minutes, *******************, who was assisting me, passed my call to ****, who told me they were working on the case and to please call him back in 48 hours since they had to contact the airline. Whenever I call, I find myself waiting on hold for more than 45 minutes before someone finally answers. It's becoming quite frustrating and time-consuming, and I'm not sure what to do about it. Today, I was promised that in the afternoon, **** would call me back. I have been unable to solve anything. My husband and I are both in our late 60s and early 70s, and we rely solely on our pensions and Social Security. Please assist me

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