Customer ReviewsforAllegiant Air, LLC

Allegiant canceled our flight along with 3 others Friday July 19. At 430 am 2 hours before we were to leave They did nothing to help us as we were stranded out of state in Vegas . They told us to step out of line and find our own way home. We had to get expensive tix on another airline to get home. And an expensive taxi to get our car at another airport. At 730 pm they sent us an email saying our flight was cancelled. They said since we purchased tickets thru a travel agent we need to call allegiant if we wanted a refund. They gave us this number that they won’t answer. I have called several times along with emailing them 2x and texting them. They sent an email last night with $75 credits towards our next purchase that can be used up to a year but I want my refund ! This number they said to call they won’t answer. I also want to add that the unprofessionalism of the staff was unbelievable. The customers were calm compared to how rude the allegient staff was if I could give them 0 stars I would

Have been on hold for over 2 hours each phone call to get my money back after being at the airport 3 hours before departure and each time someone answered they hung up and said they couldn’t hear me. Both time the person was the same answering. I think they have artificial intelligence answering their phones and hanging up on people and can’t even help me get my money back for my flight. They said to be there two hours early and I was there 3. I expect a full refund from the airline and an actual person to talk to me on the phone.

First of all. Not accommodating at ALL during the world outage we were told we had to book a new flight, we weren’t getting a refund, and once flights were back up it was NOT first come first served. How credibly RUDE then said we weren’t getting a refund which I’ll be calling my credit card company anyway for this poor excuse of a company. AWWFUL do not use!

Apparently because I have 4 kids, I can not book my flight online. Called the customer service to book and no one picked up after ten minutes, I hung up. As I was listening to the various pre recorded policies they let me know I would be charged $15 each flight because I was booking over the phone. Terrible service and endless fees. No thank you.

Was told by customer service that I could cancel any flight within 24 for a refund. Got sick and had to cancel. Airline won't refund money or provide credit because they say fine print says if trip is within 7 days and you cancel you get nothing, and they get to keep your money and provide no service. This is crooked. Now I'm out a lot of money. Please don't fly their airline. They are crooks.

Charge me four times for my flight On my credit card.

Worst experience of my life!!! Worst customer service!!! Employees abuse their power and will deny you boarding just because they don't like if you are in a wheel chair, or if they don't like your outfit, or if they just plain don't like the way you look and they WILL NOT give you a refund or anything!!! We are still uncertain of the Allegiant employee's motive or bias toward us, but it was 100% intentional. This was a once and a lifetime vacation for my family, my wedding and honeymoon, all of which were ruined by the discriminatory actions of the Allegiant Employee and the bold face lies (I have PROOF that she lied and intentionally prevented us from boarding). Like most Americans we live paycheck to paycheck and saved up for years for this trip so we could have our wedding and honeymoon as a family. This being the first time me and my family have ever flown makes this horrible incident that much more traumatic. Not only will I NEVER fly Allegiant again, I will continuously recommend against flying Allegiant to anyone and everyone who will listen. I will tell what happened on every social media platform and make it my mission to warn people of the mistreatment and abuse of power that Allegiant Airlines provides! SAVING A FEW DOLLARS TO FLY ALLEGIANT WAS THE WORST DECISION OF MY LIFE AND COSTS ME THOUSANDS IN THE LONG RUN!!!! JUST DO YOURSELVES A FAVOR AND SPEND A LITTLE MORE UP FRONT WITH ANY AIRLINE LITERALLY ANY OTHER AIRLINE OTHER THAN ALLEGIANT BECAUSE THEY WILL STEAL FROM YOU AND GIVE YOU NOTHING BACK NOT EVEN A RETURN EMAIL!!!!!!

I recently signed up for the Allegiant Always Visa card when I booked a flight from Asheville to Fort Lauderdale because their site implied I would get a certain amount of the fare reduced by doing so. The discount was more than the credit cards annual fee; so, I figured why not? There was no discount. So clearly, I was duped by small print and deceptive marketing. Shame on me. But, also, shame on them. Allegiant has a member services phone number. I've called it several times. Each time, I was informed the wait time would be more than 90 minutes! I did have the option to request a call back. I requested a call back twice and have yet to receive a call. In light of this TERRIBLE customer service and the exorbitant annual fee, I want to warn others to be very careful when dealing with Allegiant Air.

Flight 991 from Bloomington to St. Pete/Clearwater. We had a delay that lasted 17 hours. We were not given any food. Our hotel was not paid for because the "credit" they gave us is NOT ACCEPTED at the hotels. I lost a whole day pay and so did my fiance. My family was kept at this airport until 2 am and then VERY RUDELY told we had to leave because the airport was closing. I will never use Allegiant again. There is no customer service and when they screw up and treat you like crap they play dumb. They all say there is no cash refund but I know better. I am going to a lawyer asap to force them to refund the 2nd half of my trip and the hotel stay. No one wants a voucher for a future trip on an airline that can't get their stuff together and offers basically ZERO customer support.

July 8th 2024 flight out of Bloomington IL to Clearwater FL. Flight was to depart at 8:06pm. Was delayed 3 times, 1 hour every time due to staffing issues at FL. Finally said it would be delayed until 3:46am the next day because they can’t fly back. Had to get another crew to drive in. Was emailed an inconvenience $100 voucher for a future flight (really!!). Restaurant and snack shops are closed. Staff at the airport told 70 plus passengers waiting that a free shuttle bus could take us to get Buffalo Wild Wings and back but we would have to pay to eat…LOL…What a joke!!! They couldn’t even get pizzas ordered for everyone waiting. All we got was bottled water and pop. Was on hold for over 35 minutes for customer service and was told it’s up to the staff at the airport to get pizzas. I asked them and they said sorry. Look at all the bad reviews from BBB on Allegiant before and on time stats before booking. We should’ve before we booked. After sitting here reviewing we can see that they aren’t the best for on time flights. They don’t even rank to be considered on most sites to give on time stats history. If you search hard you can find individual info and it’s terrible. I found average delay times of 120 plus minutes or more. If you have any disabilities or flying with an autistic person I recommend you use another airline with a much better on time stat. If you take the time to do your homework to plan your vacation you can pay a little more and use a reputable airline. First time Allegiant flier and might as well be the last. I can understand if it was weather related and this wasn’t. They should’ve done more to accommodate us at the airport because of their staffing problems sorry isn’t good enough. Again acceptable if it was weather related but it wasn’t. I’m still at the airport with no guarantee we will get a 3:46am flight. Personnel at the local level here at the airport are ok but mediocre leadership culture shows that they need a lot of work. Do your homework!