ComplaintsforBoca Park Animal Hospital
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Complaint Details
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Initial Complaint
11/28/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
The transaction took place on November 16, 2022. The amount of money paid was $100. The business was committed to providing me with a general checkup for my cat. The business directly mislead me into thinking that the $100 dollars were a deposit toward having an opening in their schedule for an appointment. They were not clear at all about how their deposit policy worked. On top of that, after spending roughly an hour giving them information to schedule an appointment, the receptionist did mention there would be a deposit until the very end of the conversation. The receptionist explained that the deposit meant if I missed an appointment, I could have it rescheduled with no problem since I made that initial deposit. I was directly misled by the receptionist explaining to me how the deposit works.Business response
11/28/2022
BBB of ***************,
************************* made an appointment on 11-16-2022 for his pet ****. We collected a deposit of $100.00,that day for his appointment scheduled on 11-21-2022. We always collect deposits on new clients. If the client does not show up or give 24 hours notice,we keep the deposit. *************************** did not show for his appointment on 11-21-22, nor did he call us to reschedule. *********** did not call or try to get his refund back until 11-25-22. This deposit goes towards the Doctors and staff who lost this time for a client not showing up for their appointment. On 11-25-2022 *************************** called to see if he could use the same deposit for another appointment since he missed, 4 days after his previous appointment. We explained to ************ on the recorded phone line the policy and he understood the policy. If needed, we can send the recording of the appointment and the conversation when booking and when he called to reschedule.************ should not receive this deposit back he did not call or show up for his appointment, He clearly understood our policy.
*******************
Assistant Practice Manger
1050 ***************
*********, ****** 89145
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.