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ComplaintsforThomas & Mack Center
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/25/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
I had purchased concert tickets back in March for the ************ concert. The concert was then cancelled in June and **** customer service said they issued refunds. The card I paid for my tickets with account was closed in May. I did not receive my refund. I have been in contact with *************** and **** tickets customer service about my refund. **** ticket customer service told me they issued my refund and did not receive anything from the bank rejecting the refund. *************** explained to me that since my account was closed before the refund, there is no way they got the refund, therefore **** should still have it. I have emailed that chat transcript to **** and have yet received a response. I provided both parties with my order conformation and also my authorization number.Business response
09/14/2022
To: ***********************
Hello ****************** - I am in receipt of a BBB complaint that was sent to ***************************** at the Thomas and **** Center. Mr. ********** is no longer employed with ****/TMC. The letter was delivered to me today and I am requesting a little more time to properly research this case.
I have included my contact information below to assist you.
Thank you very much.Business response
09/27/2022
Hello ****************** - I wanted to let you know that I tried to use the same online complaint avenue that I used earlier and for some reason, the file did not come up.In order to meet the deadline, I am attaching my response as a word document.I hope this is okay. If not, please let me know and I can send it to you via USPS.Thank you!*********************************
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.