ComplaintsforReflectionz Detail, LLC

• Initial Complaint

  04/24/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My wife and i had our vehicle turned in to get wrapped. ***** told us it be *** two weeks for both vehicle .. my wife truck was already wrapped so they had to take old wrap off. My car had never been wrapped. It took them 3 weeks to wrap my wife truck and 3 weeks to wrap my car. That wasnt the worst part, we got my wife truck back first and her truck was poorly done. The wrap was peeling in certain area the same day we picked it up/ see pics. Her radio didnt work at all, it was just black. We took it back and they said to take it to Gmc dealership like it was going to be free. Like we didnt have to pay for that. Moving forward i went to pick up my car and my airbag sensor is on telling me airbag is disabled. They disconnected my sensors and was supposed to hook them all back right before giving it to me. What if i got in a crash and my airbag is disable. That is very dangerous and it amazes me that this place is still in business. Stay away from this place- worse experience ever. Stay away from this place!!!!!!

  Business response

  04/24/2023

  
  We understand that material does fail from time to time, but this is the reason why we keep communication with the client and we have a 2 week inspection where we detail the vehicle at no cost, check the full vehicle and/or any areas that Reflectionz worked on. Client sent us images of the truck and we responded to the client to be able to correct the issue as soon as possible since we do guarantee our work and we want to keep our clients happy. When reaching out to the client about the truck to fix, the client stated that he would drop off the truck the day he picked up his Mercedes. When the client picked up his ******** we asked him if we could pull the truck around to fix the issues and any lifting/bubbling, at that point the client refused to get the truck fixed. material lifting can happen from time to time in curved areas or on edges. It is advised to each and every client when a wrap is installed that these types of issues can occur especially during this time of year when we can see as much as a 35 degree temperature between daytime highs and night time lows. This is the reason every wrap we install comes with a warranty and is advised to all customers.
  
  With the radio issue the truck having a full infotainment system when the truck was picked up the screen was fully functional upon the client taking delivery of the *** truck, if the screen was black at the time of pick up the customer did not mention anything to us, customer did bring back the truck to get that looked at after. The only thing our techs did was reset the system for the screen and it turned on, based on doing further investigation that is a common issue with those trucks and systems many forms/videos online talk about it.
  
  
  With his ******** client also asked us about why the light for the airbag off was on we asked if he had anything on the passenger seat under 50 lbs such thing a small child/bag or anything with some weight that would trigger the light, which is why normally vehicles will automatically turn off the passenger airbag we asked the client that we can fix any issues but no response from client. Also as stated by client that we disconnected the airbag, why would we have to disconnect the airbag for a wrap on the outside of the vehicle, doesnt make sense.
  
  after multiple attempts client still has not contacted us back in any way, we are more than willing to work with client on resolving issue but client has not answered any phone calls or text messages sent.

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