Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/16/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  First, the location of this business wasn't on the drop down.Exact location is : *********************************** (Budget Car Rental)They are charging me $450 for cleaning fee for smoke damage that I have caused. They aren't willing to provide any evidence, b/c I haven't smoked in the vehicle that I rented for 1 day.Created numerous ticket, but same reply. This tactic is notorious to all the renters. Large corporation trying to make extra money from customers without providing a single evidence.These scams towards millions of customers Needs to be stopped.Reservation Number: U598509623 Renter's Name: *** *** Rental Location: *********************************** Exact Date/Year of Rental: Dec 28. 2024 ~ Dec. 29. 2024

  Business Response

  Date: 01/23/2025

  To Whom It May Concern,

  We sent pictures of the ashes in the vehicle as per Mr. ***** request via email on January 16th, 2025.  (Please see attachment)

   

  Sincerely,

   

  ***** *******

  Airport Operations Manager

  Budget Las Vegas 

   

   

  Customer Answer

  Date: 01/24/2025

   
  Complaint: 22817853
  
  I am rejecting this response because: Picture of dust from who knows what car on WHAT Date does not give business rights to charge HONEST/RANDOM customers of $450.

  My attachment had dusts and faulty sign from the pick up date. 

  Reason why I didn't decline this faulty tire vehicle was b/c There was no car available, and this was the 2ND location that they directed me.

  If i denied the car, I will be left in an infinite loop of waiting period.

  
  Sincerely,
  
  *** ***

  Business Response

  Date: 01/26/2025

  To Whom It May Concern,

  We appreciate Mr. *** sharing some additional information regarding this case.

  The pictures that were attached does show that there were ashes in the vehicle.   As a valued customer, I have removed the detail fee.  Please allow 5-7 business days for processing.

  Regards,

  ***** *******

  Airport Operations Manager

  Budget Las Vegas 

   

• Initial Complaint

  Date:01/12/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Prepaid for a rental at *************************** on 11/18/2024, $269.05, for Jan 3rd - 6th, 2025. Returned the vehicle after use. They asked for my CC for a $250 deposit even though it was pre-paid (I have the prepaid email and ****** receipt). Once the deposit hold was processed after return I was charged another $145.11. I want that extra $145.11 refunded back to the card. Confirmation # ********US2 RENTAL AGREEMENT NUMBER: *********

  Business Response

  Date: 01/12/2025

  To Whom It May Concern,

  In our Budget Terms and Conditions, it does state that we hold a $250.00 deposit on ALL prepaid rentals. 

  According to our records, we have a signed rental agreement that shows Mr. ** elected to purchase the Loss Damage Waiver (LDW) and Fuel Purchase Option.  The Loss Damage Waiver is  optional, but recommended.  It is NOT mandatory.  It is NOT automobile insurance.  LDW is a waiver which covers our rental vehicle ONLY for property damages to the rental vehicle ONLY including tires and windshields.  If a customer accepts the **** the customer must abide by the Rental Terms and Conditions contained in the rental jacket in order to be afforded the LDW.  

  Mr. ** prepaid for the rental car in the amount of $269.05 and the balance after his prepaid rental is for the Loss Damage Waiver and the Fuel Purchase Option for $145.11. 

  If Mr. ** has any other questions pertaining to his rental charges, we will be happy to send him his original signed contract.

  Thank you.

   

  Respectfully,

  ***** *******

  Airport Operations Manager

  Budget *********

   

   

   

  Customer Answer

  Date: 01/12/2025

   
  Complaint: 22797007
  
  I am rejecting this response because:

  1. I declined all damage protection. When I declined the counter person asked what my car insurance was.

  2. The prepaid fuel should have already been included in the prepaid fee.
  
  Sincerely,
  
  ***** **

  Business Response

  Date: 01/13/2025

  To Whom It May Concern,

  As a one-time courtesy, I have removed the Loss Damage Waiver resulting in a final total refund of $112.19.  Please allow 5-7 business days for processing.

   

  Sincerely,

  ***** *******

  Airport Operations Manager

  Budget Las Vegas 

   

   

• Initial Complaint

  Date:12/09/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 2, 2024 I returned the car to Budget Rent A Car at the airport car rental location at approximately between 5-6 a.m. I hand delivered the car keys to the attendant but when I received my invoice through email I was charged $200 for mileage, $250 for no keys and the tax was $256. I should not have been charged these amounts. When I contacted Budget they told me they will correct this and send me a new invoice. To date, I have not received anything from Budget.

  Business Response

  Date: 12/10/2024

  To Whom It May Concern,

  I have called and spoken with Ms. *** to advise her that I have removed the key fee, and to address her concerns regarding the check-in process. 

  We appreciate Ms. ***** business and look forward to servicing her future rental needs.

   

  Respectfully,

   

  ***** *******

  Airport Operations Manager

  Budget Rent a Car

   

• Initial Complaint

  Date:12/09/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We prepaid to reserve a Jeep Wrangler that we knew would accommodate our luggage and passengers on ***********************************************************************. We were informed upon arrival that we needed two major credit cards in the renter's name to get this vehicle. Debit cards were not accepted as a second card, even with any amount of funds in the accounts. The reservation process was misleading. Clicking through he reservation process again, we can not find the requirement. We did find eventually the requirement for two credit cards was buried deep within a user agreement link emailed out after the reservation. Even there it was unclearly stated. It was not explicitly mentioned for the specific vehicle we had reserved. It reads like the agreement applies to large SUVs, and not our reservation. Mostly this agreement is not where someone would see it, even clicking all the links on *********** a result, we were forced to rent a much smaller, subcompact car at a higher daily rate. This significantly inconvenienced our travel plans, it was difficult to fit all the people and luggage inside.We believe this constitutes a bait-and-switch tactic, which is both dishonest and frustrating. We contacted Budget to urge them to review the reservation process to ensure transparency and avoid similar situations in the future. They are not interested in doing so.

  Business Response

  Date: 12/09/2024

  To Whom It May Concern,

  We appreciate Mr. ******* sharing his concerns regarding our company policy on specialty vehicles.  We genuinely value his feedback and regret any frustration this may have caused. 

  Our policy on specialty vehicles is designed to state Rental Terms and Conditions for the location policies.  We can understand that this may not align with Mr. ********* expectations, however, the agent has an obligation to abide by the company policy.  The location policies are located on the Budget website under Rental Terms and Conditions ******************************, "Location Policies."

  As a valued customer, I have reduced Mr. ******** rate to $40.00 per day for the 4-day rental, which is a savings of $125.12.  Please allow 5-7 business days for processing.

   

  Respectfully,

   

  ***** *******

  Airport Operations Manager

  Budget of **************;

   

   

   

   

   

  Customer Answer

  Date: 12/13/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.     I still believe Budgets actions are intentionally deceptive, and they done nothing to change the reservation process.   However with this refund the price we paid will be close to that of compact rental, and they will not have charged us more for a lesser rental.  
  
  I greatly appreciate your help in this matter.   We would not have had this resolution without your intervention.
  
  Sincerely,
  
  ******* *******

• Initial Complaint

  Date:11/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  May 4 2022 I rented a car from budget. I returned the car to the ***************** location. Reservation number was 08869895US6. I was wrongfully accused of assaulting a budget employee and was placed on the DO NOT RENT LIST. Ive contacted budget several times and have asked for them to review cameras at the ********* location and was told on multiple occasions that I they will not review the cameras. I never touched an employee nor would I ever assault anyone for that matter. Budget refuses to fix this matter. Please help

  Business Response

  Date: 11/07/2024

  To Whom It May Concern,

  According to our records, Ms. ******* has a past due balance for 5 rental days in the amount of $268.53.  We will be happy to remove her from the Do not Rent List once the account is up to date.

  If she has any further questions regarding her bill, she can contact Jovenine directly at ***********************.

   

  Sincerely,

   

  ***** *******

  Airport Operations Manager

  Budget of Las Vegas 

   

• Initial Complaint

  Date:10/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The rental we received was a downgrade from what we paid for over a month prior, made by my wife, because they could not provide the vehicle we paid for. I was also told I had to take *** at the pick up when others before me were given an option. I had selected not to pay for any of this when I made the initial rental. Both the costumer service at the rental location and the phone costumer service refused to make adjustments. The first phone call led to us being told we should get a call back from a manager that we never got. The second time we were told only the rental location could make adjustments only to be told at the location they could not. Neither was willing to answer for the fact that we paid for something we didnt get and being forced to pay for an optional service.

  Business Response

  Date: 10/21/2024

  To Whom It May Concern,

  I have spoken with Ms. **** to advise her that I have removed $40.00 towards her rental for the downgrade, and we agreed on 1/2 off the Loss Damage Waiver resulting in a refund of $125.00.

  Sincerely,

  ***** *******

  Airport Operations Manager

  Budget Las Vegas 

   

   

• Initial Complaint

  Date:10/15/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 10/14/24 at 1400 hours my husband and I arrived to pick up our vehicle at the ********* Budget ************** I believe the agents name was **** but anyway, I provided my credit card (to which my husband is on the account) because we made the original booking (09587110US1). However, the agent said there could not be an alternate credit card and has to be the debt card on file. We have reserved with Budget prior and this was not issue. The agent we dealt with was very hostile, argumentative and escalated the situation needlessly. I had my husband step a side and I attempted to handle the transaction. He said that he would book the vehicle at the same cost however, to add another driver is $14 a day. My husband told prior we were married, and with his training he should have known married people dont count. I found this out later by customer care. He also lied and said they would refund our original payment immediately. He told my husband to contact customer care. He did then and there and they said 7 business days.Additionally, the amount I am now being charged is now close to double. I told him I wanted the exact same arrangements that were made prior. He could have told me any arrangements I was making would increase the cost. I honestly just wanted to get the car and leave because we would be stuck at the airport. Ive never had such a horrible experience with a Budget agent. Additionally, while my husband was on the phone, he was still escalating the situation by snickering and making little remarks. Overall, I feel discriminated against for being a gay married couple because he knew or should have known couples dont have that premium and hes added stuff he knew or should have known I did not want. Anything I signed was under the assumption that it was on the prior reservation.

  Business Response

  Date: 10/15/2024

  To Whom It May Concern,

  After reviewing the transaction, I found that the agent was following the company policy.  At Budget we do require a debit card to rent a Midsize SUV, and the credit card and license do have to match.  The agent agreed to match Christopher Huffstutler's prepaid reservation rate, and our agent provided a corporate phone number to obtain a refund.  Shortly, thereafter, the agent proceeded to rent to Lance Huffstutler.

  Secondly, Mr. Huffstutler (Lance) did mention that the agent was not necessarily hostile, but that he could have been more helpful and friendly.  We can assure you that we do not condone any bad behavior from our rental staff and take all complaints very seriously.  In addition, the management team shared the feedback with the agent and provided some additional training on how to handle domestic partnership transactions going forward. 

  In closing, I have removed the additional driver fee and 1/2 off of the Loss Damage Waiver.  Mr. Huffstutler (Lance) was happy with the outcome of our conversation. 

  We appreciate Mr. Huffstutler's business and look forward to servicing their future rental needs.

   

  Respectfully,

   

  Laura Sottile

  Airport Operations Manager

  Budget Las Vegas 

   

   

  Customer Answer

  Date: 10/17/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID 22425637, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Lance Huffstutler

• Initial Complaint

  Date:10/11/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rented a car from this Budget location in May 2024 for a work trip. When I went to the agent to sign my rental agreement and get the car, the agent rushed me through the agreement. I tried to slow him down and said, I do not want any of the optional insurance coverage he said yes, yes, yes. Sign He then printed the agreement, I looked it over and saw a charge for $170- Loan Damage Waiver-that said optional. I said, what is this? He said you need that for the car I said, it says optional. He said, you need it. Why do you care? Your company will pay the bill I left to get the car. When I got to the car I reviewed the agreement again. And then I knew for sure, this was an optional charge. I called Budget corporate customer service. They told me I had to communicate with the ********* location. I used the email on the paperwork they gave me, *************************************************** I received an email from ******* ****** stating that in order to change the reservation the car had to be returned to the location within 24hrs. This was not possible because I was already out of the ********* area. I feel that the customer service agent intentionally charged me this optional fee despite my multiple protests. This predatory business practice feels very violating as a consumer. I tried to fight the fee, explaining what happened with the agent, but never got a response.After reviewing ****** reviews of this location, it seems like this is common practice for this location.

  Business Response

  Date: 10/15/2024

  To Whom It May Concern,

  Ms. Borgen had a reservation for pickup May 5th, 2024, returning on May 10th, 2024.  According to our records, she signed a contractual agreement stating she elected to purchase the Loss Damage Waiver and acknowledges as per the contract that the services are optional.  Please refer to the Budget Terms and Conditions on the Budget website. 

  On May 6th, 2024, she did speak with our location who advised her that we can remove the service if she comes in and resigns a new contract without the Loss Damage Waiver.  We are not allowed to remove any services over the phone, because if there is damage to the vehicle there could be legal ramifications. Ms. Borgen never came into the location to remove the Loss Damage Waiver, which we would have gladly taken care of while the contract was still open. 

  Unfortunately, Ms. Borgen kept the rental for the full five days with the Loss Damage Waiver (LDW) and Roadside Assistance.  Had an accident occurred she would not have been responsible for any property damages inflicted on the vehicle, and the roadside assistance should she need a tire change, gas, or lost keys. 

  Lastly, I would like to address Ms. Borgen's concerns regarding her experience at the rental counter with the agent who assisted her.  We can assure Ms. Borgen that we do not condone any bad behavior from our rental staff, and our management team did share the feedback with the agent. 

  In closing, we were not given the opportunity to investigate the matter to the full extent, so we can provide a fair resolution since the contract was written back in May of 2024. 

  As a courtesy, we have removed 1/2 off the Loss Damage Waiver and the Roadside Assistance, therefore, resulting in a final refund of $122.36.  Please allow 5-7 business days for processing.

   

   
  

  Sincerely,
  

  Laura Sottile

  Airport Operations Manager

  Budget Las Vegas

  Customer Answer

  Date: 10/16/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID 22409168, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Katelynn Borgen

• Initial Complaint

  Date:10/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 11, 2024 I made a reservation through Budget Rental cars website for a car in ********* from 07/31/24 08/04/24. Please see document marked Exhibit A. It was paid in full at the time the reservation was made (Confirmation: 05812234US1) (Item #1). At the time the reservation was made I chose no additional services or protections. (Items #2 & #3). Budget has since removed this receipt from their servers in an attempt to hide the fraud they committed. The base rate was $186.63 for four days. (Item #4) This works out to be $46.66 per day.When we arrived at the Budget counter on 07/31/24 we were told by Budget employee *** that they were very sorry but our reservation was not available. As a courtesy for our inconvenience *** said we were entitled to a complimentary upgrade. *** created the second reservation in my name without my knowledge or consent. This was done under the false narrative of complimentary upgrade. I NEVER made a second reservation and until I read this letter had no idea one existed. *** then charged me an additional $60.99/day. Please see document marked *************** #1. I was also charged an additional $262.63 for optional services. I am not able to identify what this even is! I would refer you back Exhibit A Items #2 & #3 when I stated I never wanted or agreed to pay for insurance or optional services. The signature that is made reference to I was told for insurance waivers NOT additional insurance coverage. I did NOT return the vehicle late. According to the original receipt (Exhibit A Item #5) the vehicle was due back by 12pm 08/04/24. The receipt for return shows the vehicle was returned 3:48 A.M. on 08/04/24. (Exhibit B Item #3). That is more than 8 HOURS before it was required to be returned!I am disputing this charge and the original reservation as well. This is blatant FRAUD!

  Business Response

  Date: 10/10/2024

  To Whom It May Concern,

  Mr. Reed prepaid his rental for $280.71 and when he arrived at the counter on July 31st, 2024, he opted into both an upgrade and the Loss Damage Waiver.   According to the rental agreement, he signed for the upgrade for $19.00 per day, and the Loss Damage Waiver for $34.00 per day, which calculated to $247.17. 

  On September 26th, 2024, the upgrade was removed for $97.57 to Mr. Reed's Visa credit card ending in #5911.  His net charges were $430.31 minus the prepaid of $280.71, leaving the balance of $149.60 for the Loss Damage Waiver.  The Loss Damage Waiver (LDW) is optional but recommended as stated on the contractual agreement Mr. Reed signed.  It is NOT mandatory.  It is NOT automobile insurance.  LDW is a waiver which covers our rental vehicle ONLY for property damages to the rental vehicle ONLY including tires and windshields.  LDW DOES NOT cover third-party liability claims for bodily injuries and/or property damages.  if a customer accepts LDW, the customer must abide by the Rental Terms and Conditions contained in the rental jacket in order to be afforded LDW.   Please refer to the Budget website at www.budgetlasvegas.com for our Rental Terms and Conditions. 

   

  Sincerely,

   

  Laura Sottile

  Airport Operations Manager

  Budget Las Vegas 

  Customer Answer

  Date: 10/11/2024

   
  Complaint: 22403810
  
  I am rejecting this response because: This is a blatant lie and fraud. I did NOT accept anything. I was told I was being given a complimentary upgrade due to my reservation not being available. The document I signed I was told was an insurance waiver after I declined further insurance and optional services. I created the first receipt online. Ali the budget employee who waited on me created the second receipt without my knowledge or my consent under the false narrative or a "complimentary upgrade". I had no idea there even was a second reservation until 09/30/24. 
  
  Sincerely,
  
  David Reed

  Business Response

  Date: 10/15/2024

  To Whom It May Concern,

  As a valued customer, I have removed 1/2 off of the Loss Damage Waiver resulting in a refund of $68.00.  Please allow 5-7 business days for processsing.

   

  Sincerely,

  Laura Sottile

  Airport Operations Manager

  Budget Las Vegas

   

• Initial Complaint

  Date:10/08/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 10th, I rented a car from Budget in *********. It was a ******* Tucson SUV but unfortunately half way through my journey, the car broke down. I was in the middle of the desert with my kid. We had no cell service and it sweltering outside. A mobile mechanic had driven by after about an hour and didn't have cell service either, but knew what was wrong with the car. He fixed it for us and I paid him, knowing I had no choice. When i was back in service, I emailed Budget customer service about the issue. We had worked out a 2 day free rental as an apology that they sent me. I also had them extended the rental a couple of days. The rental was extended out until May 16th, I returned it on May 15th. I never received any other communication from Budget other than my receipt. Recently, I have been looking to take another trip and wanted to use the coupon they had given me. However, the coupon isn't working. After a few calls to Budget's customer care, I am told it isn't working because I am on a DO NOT RENT LIST and that Loss prevention had put me on it. No one seems to be able to tell me why I am on this list. Even Budget customer care only says they see me on the list but they can't see why. I had to email ****************************************** so I did and the response I got back was "They reviewed my rental history and through their findings found that I did not abide by their policies and procedures as outlined in the agreement". I responded asking what I had done but they just refer me back to customer service - who can't see and won't do anything. I just go round and round with them. Passed from one department to the next with no solution. I even told them that it felt that they had given me the coupon and then put me on the list with a 'because I said so' answer.

  Business Response

  Date: 10/28/2024

  To Whom It May Concern,

  We are still researching Ms. ********** concerns since the contract was written back in May.  I am reaching out to her via email and will keep you posted on the outcome.

  Sincerely,

  ***** *******

  Airport Operations Manager

  Budget of Las Vegas 

   

  Customer Answer

  Date: 10/31/2024

  Good afternoon, 

  thank you for getting back to me. Yes, I contacted customer service promptly regarding the issues and I provided them receipts. I have attached to this a screenshot of the case number they provided me on the email with date. 
  

  As for additional charges, I knew nothing of this. I had been calling to find out if there was but I was told that the rental wasnt closed and that they couldnt see anything until it was. Budgets call records should indicate all the times I called and it says calls are recorded for quality control. The first time I called was the day after I returned the car, and time wise was probably between 6 am and 8 am. After numerous times, budget sent me a final receipt (that I have included a screenshots from the *** and the one that was emailed to me) stating that I had a zero balance due. With all the issues we had had with the rental and being involved with customer care over it, I took that zero balance to be part of the resolution from Budget. I dont understand how I suddenly have an outstanding balance that at no point I was made aware of or wasnt included in any documentation given to me on Budgets behalf? 

  Customer Answer

  Date: 10/31/2024

  Good afternoon, 

  thank you for getting back to me. Yes, I contacted customer service promptly regarding the issues and I provided them receipts. I have attached to this a screenshot of the case number they provided me on the email with date. 
  

  As for additional charges, I knew nothing of this. I had been calling to find out if there was but I was told that the rental wasnt closed and that they couldnt see anything until it was. Budgets call records should indicate all the times I called and it says calls are recorded for quality control. The first time I called was the day after I returned the car, and time wise was probably between 6 am and 8 am. After numerous times, budget sent me a final receipt (that I have included a screenshots from the *** and the one that was emailed to me) stating that I had a zero balance due. With all the issues we had had with the rental and being involved with customer care over it, I took that zero balance to be part of the resolution from Budget. I dont understand how I suddenly have an outstanding balance that at no point I was made aware of or wasnt included in any documentation given to me on Budgets behalf? 

  Customer Answer

  Date: 10/31/2024

   
  Complaint: 22393133
  
  I am rejecting this response because:

  Good afternoon, 

  thank you for getting back to me. Yes, I contacted customer service promptly regarding the issues and I provided them receipts. I have attached to this a screenshot of the case number they provided me on the email with date. 
  

  As for additional charges, I knew nothing of this. I had been calling to find out if there was but I was told that the rental wasnt closed and that they couldnt see anything until it was. Budgets call records should indicate all the times I called and it says calls are recorded for quality control. The first time I called was the day after I returned the car, and time wise was probably between 6 am and 8 am. After numerous times, budget sent me a final receipt (that I have included a screenshots from the *** and the one that was emailed to me) stating that I had a zero balance due. With all the issues we had had with the rental and being involved with customer care over it, I took that zero balance to be part of the resolution from Budget. I dont understand how I suddenly have an outstanding balance that at no point I was made aware of or wasnt included in any documentation given to me on Budgets behalf? 

   

  
  
  Sincerely,
  
  ****** ********

  Business Response

  Date: 10/31/2024

  To Whom It May Concern, 

  Ms. ********** balance due is $446.06, we have removed 2 days for $209.66 resulting in a final total of $236.40.  Please allow 5-7 business days for processing.

  Sincerely,

  ***** *******

  Airport Operations Manager

  Budget Las Vegas