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Find a Location

Zavala Complete Auto Care LLC has 1 locations, listed below.

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    Business ProfileforZavala Complete Auto Care LLC

    Auto Repairs

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    Location of This Business
    4561 E Bonanza Rd Ste 160, Las Vegas, NV 89110-6309
    BBB File Opened:
    12/4/2017
    Years in Business:
    7
    Business Started:
    8/10/2017
    Business Started Locally:
    8/10/2017
    Business Incorporated:
    8/10/2017
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Limited Liability Company (LLC)
    Business Management
    • Mr. Cesar Zavala, Managing Member
    Contact Information

    Principal

    • Mr. Cesar Zavala, Managing Member

    Customer Contact

    • Mr. Cesar Zavala, Managing Member

    Industry Tip

    BBB Tip: Choosing a mechanic for auto repair and service

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    12/04/2023

    I have had zavalas ********* center work on my **** **** F-350 dually they've done several repairs including two fuel pumps and a rear fuel tank. On Saturday December 2nd 2023 at 12:15 p.m. I begin refueling both my tanks. I filled the back tank which is new and while I was filling the front tank customers at the fuel station brought to my attention fuel pouring on the ground so I notified the assistant manager at that 7-Eleven ****** came out with dry chem to stop the flow of gas the truck leaked out a half a tank of gas on the ground over the 5 hours we had tied up pump one due to continue leak. We pushed the truck to a area on this property as it still was leaking gas. Sunday December 3rd 2023 at 3:00 p.m. my return to the truck at the gas station and it still was leaking gas but now slowly. Zavala was notified Saturday the 2nd of December at 12:20 p.m. he called a tow truck company they called me and said the truck was too big for their flatbed so I called zavalas again he said call **** at economy towing they told me $140 due to it was an issue caused by zavala's rear gas tank installation I felt it the responsibility of the shop to pay the towing zavala's manager ****** ask if I was going to pay the $140 for the towing I said no that should be your responsibility it's your shoddy work so Sunday December 3rd I risk my life and had driven my truck back to my home 3 MI where it had lost a quarter tank driving from the station to my home and gas still leaked out in my driveway at 3:00 p.m. December 3rd 27 hours later. He's not responded to none of my texts or calls since Saturday December 2nd. I messaged him this morning Dec 4th 2023 at 9:20 a.m. and still no response. It is now 9:57 a.m. I still feel it's dangerous to drive this truck 3 mi to his shop. I feel it should be their responsibility to pick my truck up anyway necessary. Driving it may be dangerous it's still leaking fuel. Now 3/4 of a tank gone.
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    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Francisco C

    1 star

    01/25/2024

    I was not satisfied with how they treated me nor the way they treated my car. The windows were open for four nights in a row without carrying my vehicle charger inside that’s worth $400. To top it all off those four nights it rained and probably ruined my car and the inside but can’t determine that until I actually get a mechanic that can fix it, and not say they can not do nothing. At end of day, my car did not get fixed, and was surprised with diagnostic fee $1500 that keeps adding up by the day according to their policy it’s $80 a day for storage after they are done working on your car but my car they never were able to fix anything and did not spend no money on parts whatsoever, this was a big surprise. I do not recommend this company to anyone. I am going to battle this through court. I hope these guys get stopped from Robbing customers and billing them with $1500 diagnostic fees. As of now, my car is still in the shop and I’m losing a lot of days from getting it fixed especially now when I need the most.

    Zavala Complete Auto Care LLC Response

    01/26/2024

    We are sorry you are not satisfied. We think it is fair that you mention the whole story next time. since we are here complaining about something let's get to a point. your diagnosis fee is 100 the rest is for storage. Now the real issue is your supposedly a licensed contractor who knows electrical, you came into our shop to install your vehicle charge from our electrical outlet. we had charged your car for 2 days and it did not work. Need i remind you that we were without compressed air and our whole wall in the far back did not have electricity at all for a whole week due to your ignorance of electrical. we have video and messages of you tampering with our building and asking you to fix the issue. we called someone to fix the issue and we paid like you stated in the messages to do, and now you won't pay for your ignorance. Like you said we will take this to court and will see how this plays out... have a nice day. OH, by the way your vehicle needs a hybrid battery.

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