Business ProfileforTire Works Total Car Care

Took my Camaro to Tire Works at 4700 W Craig Rd. I received an estimate for $5600 for the replacement of engine mounts/spark plugs/shocks/struts/suspension/transmission fluid/tune up/oil change/labor. TW assured me that they were doing all this to make the car “run like new.” I wanted the car to be in the safest running condition because I bought it for my 19yr old. TW persuaded me into accepting all the repairs indicating that it would be more expensive if I did them separately due to labor. Within the first few miles of driving off, the car prompted a “low oil pressure shut off immediately” message. Returned car to TW and now was told car has a bad oil pressure switch that needed to be replaced costing an additional $494. Left again and got another check engine light. Returned to TW again and spoke with Mgr David Angel who advised my son to purchase a new intake filter at O’Reilly’s. Really, after we just spent $6000+. The car also has an oil leak. Asst Mgr Tara said it was due to residual oil from the oil filter change but the oil leak never stopped. Decided to look under the car and hood, found loose oil filter which was causing oil leak, loose spark plugs, loose air intake (once tightened check engine light went off) and mismatched nuts and bolts on the “new” struts and motor mounts. Returned to TW to point out the issues, I was accused of “sabotaging” my car. David asked his mechanic why the nuts & bolts did not match, he said that one of the struts broke and he had to get a new strut, still did not explain why a motor mount bolt was on the strut. David said the car might have defective struts and asked me to bring my car back for an inspection. We will NOT be returning to Tire Works due to continuous deception, poor quality on repairs and the lack of confidence that I have in their ability in performance. At no point was there any accountability from Tire Works for their lack of service, nor was there any apology for the multiple oversights in the repairs.

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