ComplaintsforVanguard & Associates, LLC
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/14/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- BBB unable to locate business
hello hope this mail meets you well I have got paid into my vanguard account over three weeks since then my account have not been able to login with the payment inside I have tried contacting you guys through the calling several time but no positive feedback. please can you help me recover my money and my account thanks in anticipation Email: ******************* Number: **********Initial Complaint
06/13/2023
- Complaint Type:
- Order Issues
- Status:
- BBB unable to locate business
I gave them $5000 to get me out of a timeshare. They kept telling me after 12 months it was in the final stages of approval. This continued right up until they wouldnt answer the phone. The only person I ever talked to was a lady named ******. I still have all my paper work and can send it to anyone who can help. All I want is my $5000 dollars back. They shouldnt be able to steal like that and walk away.Initial Complaint
05/31/2023
- Complaint Type:
- Order Issues
- Status:
- BBB unable to locate business
We were invited to a Time Share release seminar at which time we paid $5,995.00 for Vanguard and Associates to get ** out of our Time Share. The contract say that if they were unable to do so we would get all of our money back. We have attempted multiples times to reach the company with no return calls and or e-mails. We even contacted ********************* (the gentlemen who took our check and signed the papers). His cell number was ************. He said he no longer works for the company and said he couldn't help. I called him several times but he changed his number.Initial Complaint
08/29/2022
- Complaint Type:
- Billing Issues
- Status:
- BBB unable to locate business
I retired from ****** and have a 401. A letter from the ATI stated my account was taken over by Vanguard. I recently received a letter from Vanguard stating that my plan ID address had been updated, but the former address was not any where I have ever lived. I tried the website but they said they could not find the account even with the plan number provided on the letter. I then tried calling and answered all their questions correctly and they still could not locate my account. All of the questions came from an automated system and I was unable to talk to a real person, I even tried to contact them through **, but couldn't. This makes me feel like I have been scammed. Can you please help?Initial Complaint
07/06/2022
- Complaint Type:
- Order Issues
- Status:
- BBB unable to locate business
My father and I own a time share in Kissimmee Fl. He received an invitation to go to a hotel for a dinner and meeting to inform us to "get rid" of it. My dad also has another one in Branson, MO as well. After sitting through this 2 hr presentation my father wanted to proceed. he gave them his credit card for them to process their "fee" $8,000.00 the documents were filled out right away (May 31, 2019) and federal expressed back to them. I tried calling multiple times with no return call. Then finally the phone was disconnected and the email no longer valid. They not only have all of both of our personal information but a big chunk of money as well.Initial Complaint
02/24/2022
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
On 06/14/2018 I entered into contract with Vanguard and Associates to terminate my timeshare with Tahiti Village. I paid them $4995.00for the service. I now understand that they are no longer in business but they never contacted me in any way to let me know what happened with my contract and they have not returned my money as described in the contract.Initial Complaint
12/16/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
My parents signed up with a **** Resorts timeshare in 2013. They used the resorts for a number of years, but then decided to get rid of it. They contracted with Vanguard and Associates in 2018, but this has not been resolved. I am now Trustee and Power of Attorney for their affairs, and I am trying to find out the status of the claim or ownership of the timeshare. I cannot get any information from Welk, and the number I have for Vanguard and Assoc. is no longer in service.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Business hours
Today,9:00 AM - 6:00 PM
| MMonday | 9:00 AM - 6:00 PM |
|---|---|
| TTuesday | 9:00 AM - 6:00 PM |
| WWednesday | 9:00 AM - 6:00 PM |
| ThThursday | 9:00 AM - 6:00 PM |
| FFriday | 9:00 AM - 6:00 PM |
Customer Complaints Summary
7 total complaints in the last 3 years.
0 complaints closed in the last 12 months.