Business ProfileforSwickard Shared Services, LLC

1. Horrible communication. Would not return calls or pick up phone when paged or return texts. I called 6 times to ask to speak to the service advisor. She did not pick up the phone when paged and also did not return my calls despite having left voicemail each time. I also texted twice to ask for a callback but did not get one. 2. Unjustified charge - A multi-point inspection was done on 6/25/2024. Less than a month later on 7/14/2024, I could not start the car. No light turned on the dashboard when I pressed the ignition button. I had Volvo Bellevue towed the car to their workshop to investigate. On 7/18/2024, they came back saying that both positive and negative terminals were loose. For that they charged me $310 + tax for the vehicle check. I think that this is not justified as the multipoint inspection was done less than 20 days ago and if the terminals were loose then, they should have fixed it. Or they might have been loosened during the inspection and not tightened. I also had my battery replaced by Volvo Bellevue on 5/4/2023 (see attached Volvo_2023_05_04.pdf). I asked to waive the charge but the service advisor refused. 3. Cause not diagnosed - Oil and filter changes were performed as well as the coolant was flushed on 6/25/2024. This was the 2nd time that the coolant was flushed within 13 months. The reason the coolant was flushed this time was due to the coolant color. The first time that coolant was flushed was 5/3/2023, barely 12 months ago. I expect that diagnosis was done on 6/25/2024 to figure out why the coolant had to be flushed so frequently. However, none happened then.