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ComplaintsforBest Buy Cabinets & Floors
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
02/23/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
They were contracted in November 2022 with a promised delivery, install, and completion within 3 weeks. No contact and delays we went through all of December with nothing done. Mid January they were able to get cabinets although installed incorrectly. At this point they promised a 2500 refund but none was given. On going after the cabinets were "done" the counter tops ordered were never delivered installed and the company has ghosted all contact. No refund was given for these either. They literally took the money and ran.Customer response
02/23/2024
Sorry I tagged the year wrong. It was November 2023 where I paid them ***** dollars. 3 months ago.Initial Complaint
11/28/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
We contracted for a complete kitchen remodel with Best Buy cabinets in January of this year. We selected cabinets, kitchen appliances, tile and granite countertops and other amenities. We pre-paid $50,000 in the first 30 days of the project. We paid the full cost of virtually all of the work, including full payment for the kitchen appliances. We ordered a stove top, refrigerator, microwave oven, electric oven and a warming drawer. The work for installing cabinets and countertops was completed in a reasonable time frame and acceptable quality. We were told that the ** monogram kitchen appliances might be delayed as long six months, due to supply chain delays. It is now November 22 and we have not received our appliances or a commitment from Best Buy appliances when our appliances will arrive. We called and they ask us to leave a message or they're busy and they will call back we call every day and send text messages and they *********** not respond We have asked to see proof that they placed the order and they say they will not provide that information. We would like to your assistance in making the vendor show us proof of when. the order has been placed. ******************** is the person we have been contacting and managing the project. He refuses to accept our calls and has given us shipping dates which were not kept. P
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Contact Information
Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.