Business ProfileforMagnum Force Inc.

I had purchased a item from magnum force inc. located in *********, ****** on July 25th 2023. I have included my bank statement and invoice from magnum force inc. showing where I paid for the item in full plus shipping on july 25th 2023 in the amount of $1,069.51, I called them on July 31st 2023 to inquire when the package I had purchased would be shipped and the person I spoke to ( her name was *** ) claimed she was out of the office and couldn't give me any information regarding when my item would ship. She said she would call me back when she got to the office and never returned my call that day, I called back the next day august 1st 2023 and they did not answer their phone and I left a voicemail asking them to call me back regarding the shipment of my item and if they couldn't tell me when my item was going to ship then I woul like to get a refund on my purchase for the full amount. They never returned my call, called again August 2nd ************************************************************************************************************************** refund of my item and they did not return my call and now I feel like they are avoiding me and giving me the run around after I've already paid for the item. I'd either like to receive the item which I have paid for or receive a full refund for the amount I paid. I ended up doing some research on reviews for the company and have found people have made multiple complaints regarding the company taking payment for items and never shipping them and not answering or returning calls regarding their order and ripping people off.