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Find a Location

Stainless Steamer Carpet Cleaning has 1 locations, listed below.

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    Business ProfileforStainless Steamer Carpet Cleaning

    Carpet Cleaning

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    5 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    Location of This Business
    3045 Cedar St, Las Vegas, NV 89104-4407
    BBB File Opened:
    10/18/2021
    Additional Contact Information

    Email Addresses

    Industry Tip

    BBB Tip: Dirty carpet? What to know before you hire a carpet cleaning service

    Customer Complaints

    5 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    05/19/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    I contacted a company that I believed was ***************************** via ****** to have my floors cleaned. On 5/17/23, the technician arrived to my house. After about an hour, I had not received a call confirming the pricing of the rest of the flooring or what work was taking place. I called the office of the company 3 times within about a 2-hour time frame and was told that the technician would call me as soon as possible. I received a call from the technician who told me that he had completed the work and was demanding payment. I told him that I had never approved any work or pricing and that I was not comfortable providing payment until I spoke to the office. The technician told me that HE was ***************************** and that I would only be able to talk to him. He then insulted my marriage & then threatened to go back into my house and begin vandalizing the property. I immediately called the ***************************** office and they told me that they would tell the technician to leave and that he would not damage my property. I agreed to pay for the two services that I had agreed to when scheduling the appointment, which would be $138 in total. My credit card was then charged $235 and I was never provided a receipt. The technician fled from the scene by getting into his van and sped off. When my husband walked into the home, it was clear that the technician had taken the dirty water he had cleaned from the carpets and splashed it all over my kitchen and bedrooms and threw trash everywhere. I eventually got ahold of ***************************** corporate, who explained to me that there is a fraudulent company, who goes by Stainless Steamer, who is impersonating them and has linked themselves to ******************************* ****** results. They said that it was an ongoing issue and that they had heard from multiple customers that this company had taken advantage of them and done damage to their homes. I filed a vandalism report with the ************************** (Case No. ********)

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

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    Most Recent Customer Review

    Donna C

    1 star

    04/24/2023

    They did a terrible job. Advertised 4 rooms for $89 and then tried to upsell to $389 for deep clean. Then down to $189 for better clean. We stayed with the original price and they rushed through so fast, more or less just putting water down and it looks worse than when they started.

    Local BBB

    BBB of Southern Nevada, Inc.

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