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ComplaintsforArketype
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/08/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
An order to this company was placed today NOT by me. It was fraudulent. The order has my name and address but not my credit card. I reached out be email and phone the email was bounced and the phone call was some idiot who was just spewing marketing junk and not answering my questions. I just want to ensure the fraudulent order will be canceled. Thank you.Initial Complaint
12/02/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I was charged for a product for a subscription that I did not want, I emailed the company asking for refund for the product as the item has not been fulfilled or shipped at the time I asked for the refund. The company is refusing to issue the refund stating that because my order is outside the 14 day return/refund period that I cannot receive a refund. The order they are referring to is from October 13th my initial order. The order I am asking a refund for is Nov. 15 well within the 14 day period to issue a refund per the company policy on their website. Ive been back and forth through email with customer service to resolved the issue as the number they have listed for contact is not a functioning number. I have documents of the emails to support my claim.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.