ComplaintsforBlissful Aura

• Initial Complaint

  06/10/2024

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  Transaction date 11-17-2023 Order E8BBE6C35E I ordered 1 bottle at ***** I was charged ****** for five bottles I tried the product and returned 4 unopened bottles Dec 20, 2023 I have spent hours on the phone for the last six months and been repeatedly told we are sending an echeck - there was a problem with your credit card. There is no problem with my card and I have never received an echeck. I am seeking a full refund.

  Business response

  06/11/2024

  Hello ******,
  
  We appreciate you making us aware of your negative experience. We strive to provide excellent customer service in a timely manner, and we apologize for the inconvenience this has caused.
  
  This matter will have to be escalated to our billing department to confirm whether or not the reimbursement was successful. Once we receive a response, we will reach out to you to clarify further. Your patience is much appreciated. 
  
  Thank you

  Customer response

  06/13/2024

  If the matter was to have been taken care of in a timely manner I would have received reimbursement in January.  I have called customer service , emailed, and been constantly told there was a problem with my credit card ( There is NOT)  and they have told me a dozen times they are sending an e check.  I have received nothing from them and will be satisfied when I receive a full refund.

  Thank you 

  Customer response

  06/13/2024

   
  Complaint: 21828581
  
  I am rejecting this response because:
  

  If the matter was to have been taken care of in a timely manner I would have received reimbursement in January.  I have called customer service , emailed, and been constantly told there was a problem with my credit card ( There is NOT)  and they have told me a dozen times they are sending an e check.  I have received nothing from them and will be satisfied when I receive a full refund.

  Thank you 

   

  
  Sincerely,
  
  ***********************

  Business response

  06/14/2024

  Hello,
  
  I hope this letter finds you well. We sincerely apologize for the delay you have experienced in receiving your refund. We understand the inconvenience this has caused you and would like to assure you that we are taking immediate steps to rectify the situation.
  
  The delay in issuing your refund was due to an unforeseen internal issue that temporarily affected our refund processing system. Please accept our sincere apologies for any frustration or inconvenience this delay may have caused you.
  
  We are pleased to inform you that our team is actively coordinating with our finance department to expedite the processing of your refund through an Echeck. This method has been chosen to ensure a swift and secure transaction. We understand the urgency of your situation and are committed to resolving it as promptly as possible.
  
  Rest assured, our dedicated team is closely monitoring the progress of the refund process. We will personally reach out to you as soon as we receive updates regarding the status of your refund. Our goal is to provide you with a seamless and hassle-free experience moving forward.
  
  Once again, please accept our sincerest apologies for any inconvenience caused by this delay. Your satisfaction is of utmost importance to us, and we are committed to resolving this matter to your complete satisfaction.
  
  Thank you

  Customer response

  07/02/2024

  How can you close the complaint!!??  I have NOT received an echeck - they have been telling me for months that they are sending one....I have nothing !!

  Business response

  07/03/2024

  Hello,
  
  We sincerely apologize for the delay in issuing your refund via e-check. We understand the inconvenience this has caused you, and we want to assure you that resolving this matter is our top priority.
  
  At this time, we are still awaiting updates from our department regarding the processing of your refund. Rest assured, we are actively monitoring the situation and expediting the process wherever possible.
  
  We understand the importance of timely resolution and the frustration caused by delays. Please know that we are committed to providing you with a resolution as soon as possible.
  
  We will continue to keep you informed of any progress and will promptly contact you once your refund has been successfully processed.
  
  Thank you for your patience and understanding in this matter.
  
  Sincerely,
  
  

  Customer response

  07/03/2024

   
  Complaint: 21828581
  
  I am rejecting this response because: they have been telling me for months that they are sending an echeck.  Totally untrue.  They should credit my perfectly valid credit card but instead insist that there is something wrong and they can't.  
  The echeck reund is a total fairy tale and I am more angry than ever.  I have spent hours and hours on the phone with them and I still do not have my refund.

  Can I escalate this further?

  thank you ~
  
  Sincerely,
  
  ***********************

  Business response

  07/04/2024

  Hello,
  
  We would like to apologize for the delay that has taken place in refunding your money for Blissful Aura CBD products. There have been some problems processing a refund. This is a banking issue that we are still working on.
  
  We are doing the best that we can to fix the problems and assure you that you will receive your refund as soon as possible. This matter will have to be escalated to our billing department to confirm whether or not the reimbursement was successful. Once we receive a response, we will reach out to you to clarify further. Your patience is much appreciated. 
  
  Thank you for being patient with us and be assured that we value you as one of our top customers.
  
  

  Customer response

  07/05/2024

   
  Complaint: 21828581
  
  I am rejecting this response because:  This is the same excuse I have received from Blissful Aura for the last seven months - I have called and spent hours on the phone and they always give the same excuse - they are going to send me an echeck.  The reason I contacted the BBB is that I have spent hours and hours on the phone and get the same excuses - in the meantime I am still without the refund.  I want a check in the mail or a credit back to my account.

  Enough of the excuses !!

  thank you 
  
  Sincerely,
  
  ***********************

• Initial Complaint

  04/23/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I contacted them to tell them I didn't want the product. I sent it back according to their specifications , I didn't open pkg. They never reimbursed me after calling multiple times. The kept telling me they were sending me a check.Their # ************** Order # **DFEE6911 ORDER DATE-10- 19 2023 The last time I called was March19,2024

  Business response

  04/24/2024

  Hello,
  
  We appreciate you making us aware of your negative experience. We strive to provide excellent customer service in a timely manner, and we apologize for the inconvenience this has caused.
  
  This matter will have to be escalated to our billing department to confirm whether or not the reimbursement was successful. Once we receive a response, we will reach out to you to clarify further. Your patience is much appreciated. 
  
  Thank you

• Initial Complaint

  03/14/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Purchased 11/5/23 Returned and have never received refund after multiple phone calls and promises of an echeck in my email or junk mail.

  Business response

  03/14/2024

  Hello,

  I hope this letter finds you well.
  
  I am writing to extend our sincerest apologies for any inconvenience caused by the continued receipt of advertisements for our products. We understand how frustrating it can be to receive unwanted communications, and we deeply regret any inconvenience this may have caused you.
  
  Please be assured that we take your concerns seriously, and we are actively addressing the issue. Our marketing efforts are often outsourced to third-party agencies, and unfortunately, we do not always have direct control over the email lists they use for promotional purposes. However, we have initiated immediate coordination with our advertising partners to rectify this situation and ensure that you no longer receive any unsolicited advertisements via email or any other contact methods.
  
  It is our priority to respect the privacy and preferences of our customers, and we are committed to taking all necessary steps to prevent similar incidents in the future. Your feedback is invaluable to us, and we appreciate the opportunity to improve our processes.
  
  Once again, please accept our sincerest apologies for any inconvenience caused.

  Business response

  03/14/2024

  Hello,
  
  I hope this letter finds you well. We sincerely apologize for the delay you have experienced in receiving your refund. We understand the inconvenience this has caused you and would like to assure you that we are taking immediate steps to rectify the situation.
  
  The delay in issuing your refund was due to an unforeseen internal issue that temporarily affected our refund processing system. Please accept our sincere apologies for any frustration or inconvenience this delay may have caused you.
  
  We are pleased to inform you that our team is actively coordinating with our finance department to expedite the processing of your refund through an Echeck. This method has been chosen to ensure a swift and secure transaction. We understand the urgency of your situation and are committed to resolving it as promptly as possible.
  
  Rest assured, our dedicated team is closely monitoring the progress of the refund process. We will personally reach out to you as soon as we receive updates regarding the status of your refund. Our goal is to provide you with a seamless and hassle-free experience moving forward.
  
  Once again, please accept our sincerest apologies for any inconvenience caused by this delay. Your satisfaction is of utmost importance to us, and we are committed to resolving this matter to your complete satisfaction.
  
  Thank you

• Initial Complaint

  02/14/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  On Nov 08. 2023 I placed an order for a bottle of CBD gummies. I was asked to select a package. Selected first package and it said get two free. Cost is $39. 76 ea. I do not remember last page popped up after I paid for product, that is entered credit card. The order #1D34E1BA16. Once I realized the amount charged I requested the order cancelled and told it shipped; advised to return upon receipt. Nov 11 I sent email asking about the package as it was not received. Once it came I returned it. When December came and the credit card was not credited I inquired why. After giving the tracking number return was verified. The service rep said would credit account. She said encounter error and credit did not go through and would send electronic check to my email. To date I haven't received any refund. I have called repeatedly and they keep saying it's their account ***** I was promised they'd call once in Dec and once in January as case is given priority. On **** 9th spoke with ***** who said he requested electronic check to be cancelled and call back 3-5 days. Called Jany 24th and spoke with **** . He asked to give 10 days and it's given priority status. Asked to speak with Supervisor said none available and possibly half hour before one is available. Asked him to add to screen would report them to BBB/FTC because they lie and are dishonest. First they lied about cost of product, lied about electronic check issued; that since on or about Dec 14 they said got error message when tried to refund the credit card. **** denied it . That for 2 months they've lying about refund trying to convince me it was sent to me.In addition they said they are deducting restocking and sanitation fee. I objected as I pointed out their dishonesty about the cost per unit ***** x 3 didn't add up to almost $200. It was reduced; refund is $173.71.(I also spoke with ****** on **** 12th who said there were multi attempts to credit the card and came back error. Asked for time 3-5 business days).

  Business response

  02/19/2024

  Hello *********,
  
  We appreciate you making us aware of your negative experience. We strive to provide excellent customer service in a timely manner, and we apologize for the inconvenience this has caused.
  
  This matter will have to be escalated to our billing department to confirm whether or not the reimbursement was successful. Once we receive a response, we will reach out to you to clarify further. Your patience is much appreciated. 
  
  Thank you

  Customer response

  02/21/2024

   
  Complaint: 21290419
  
  I am rejecting this response because the company is not showing good faith. They have been saying this for the longest time without following through.There's no commitment to ending this. It's too vague. Put a ************* on the resolution. I have been calling them since December 2023 and being told to give them time in getting their billing department to act on request for the refund. Is the billing department on a floating barge in the ocean?
  

  Please they need to set a time limit. They didn't wait to overcharge my credit card. I should not have to wait forever for the refund. The energy for taking should be the same to return.

  Sincerely,

  ********************************;

  Business response

  02/22/2024

  Hello *********,
  
  We regret any inconvenience that the customer has experienced, and we assure you that we are doing everything possible to resolve their complaint.  We take great care to ensure that important matters such as this are properly managed. 
  
  We already verified that your refund of $173.78 through e-check was already submitted to your email address ( ********************** ) on 02/19/2024. Kindly double check your inbox, spam and junk folders to look up the refund that we sent.
  
  Thank you
  
  

  Customer response

  03/16/2024

  I know you are busy but need BBB to know the issue is not resolved. Blissful Aura sent an Electronic check. This has no Bank listed or not drawn against any bank. There is no routing number or anything that makes a cheque/check valid. Consequently, my bank rejected it for stated reasons. This company is disingenuous to say the least.

  When I first took my tablet to the bank file would not open. I was advised to print it and I did. Bliss Aura is so disrespectful and disgusting I see now why they would not credit the credit card lying they were hampered from making the return. 

  Do I need to do a new complaint?

  **********************************;

  Business response

  03/20/2024

  Hello *********,
  
  We hope this letter finds you well.
  
  We are writing to extend our sincere apologies for the inconvenience caused by the unsuccessful deposit of your e-check to your bank. We understand the frustration and inconvenience this may have caused you, and we are committed to resolving this matter promptly.
  
  As an alternative solution, we have taken the initiative to issue a physical check in the amount of $173.78, equivalent to the original e-check. This check has been processed and will be mailed to the address we have on file for you.
  
  Please be advised that delivery times may vary, but we estimate that it will take approximately 7-10 business days for the check to reach your mailing address. Rest assured, we have taken all necessary measures to ensure the prompt delivery of your payment.
  
  Once again, we apologize for any inconvenience this may have caused you. 
  
  Thank you for your understanding and patience in this matter.
  
  Sincerely,

  Customer response

  03/21/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************************

• Initial Complaint

  02/02/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Hello, I am reaching out on behalf of my father, *************************, who passed away on 12/28/23. He placed an order with Blissful Aura in October 2023, then obtained a return authorization number from them, and mailed the package back via **** on 11/14/23. On 12/19/23, Blissful Aura advised that they had received the products back, but when they tried to refund his credit card, the refund was declined. They then advised that a refund would be issued via e-check. Blissful Aura further advised that an e-check was issued on 12/26/23 and to allow **** business days for receipt. As I stated previously, my dad passed away on 12/28/23 and I became aware of this matter on 1/15/24, so I emailed the company from my dad's email address the same day regarding the status of the e-check. They responded on 1/16/24, 1/23/24, and 1/27/24, advising each time that they were following up with their financial department regarding issuance of the refund, but offering no additional information, and the e-check has not been received, nor has a credit been issued to the credit card by dad used for the purchase.

  Business response

  02/05/2024

  Hello,
  
  We regret any inconvenience that the customer has experienced, and we assure you that we are doing everything possible to resolve their complaint.  We take great care to ensure that important matters such as this are properly managed. 
  
  A a one time courtesy, we issued a refund of $258.77 via E-check without the need to return any of our products. Please allow up to **** business days for the e-check to reflect in your email address ******************** This may be new to you, but it is a safe and convenient way to receive funds faster. You will receive an email from our third-party e-check issuer, ************. Within the email, you will have the option to either Direct Deposit or Print an e-check. 
  
  Rest assured, the account is canceled and you won't receive any further charges.

   

  Thank you

  
  

  Customer response

  02/05/2024

  I am willing to accept this resolution given that the e-check is actually received as indicated by the company. They advised that it can take **** business days for the e-check to be received via email, so I would like to keep the case open pending receipt of the e-check.  I will advise immediately upon receipt.  Thank you.

  Customer response

  02/05/2024

   
  Complaint: 21237815
  
  I am rejecting this response because:

  I am willing to accept this resolution given that the e-check is actually received as indicated by the company. They advised that it can take **** business days for the e-check to be received via email, so I would like to keep the case open pending receipt of the e-check.  I will advise immediately upon receipt.  Thank you.

  
  
  Sincerely,
  
  *************************

  Business response

  02/07/2024

  Hello,
  
  We appreciate you making us aware of your negative experience. We strive to provide excellent customer service in a timely manner, and we apologize for the inconvenience this has caused.
  
  This matter will have to be escalated to our billing department to confirm whether or not the reimbursement was successful. Once we receive a response, we will reach out to you to clarify further. Your patience is much appreciated. 
  
  Thank you

  Customer response

  02/09/2024

  Just to confirm - as of 10:30am EST today (2/9/24), the refund via e-check has not yet been received.  Thank you.

  Customer response

  02/13/2024

   
  Complaint: 21237815
  
  I am rejecting this response because:  As of 1:50pm EST on 2/13/24, the e-check refund has not been received to email address *****************.
  
  Sincerely,
  
  *************************

  Business response

  02/14/2024

  Hello,
  
  I hope this letter finds you well. We sincerely apologize for the delay you have experienced in receiving your refund. We understand the inconvenience this has caused you and would like to assure you that we are taking immediate steps to rectify the situation.
  
  The delay in issuing your refund was due to an unforeseen internal issue that temporarily affected our refund processing system. Please accept our sincere apologies for any frustration or inconvenience this delay may have caused you.
  
  We are pleased to inform you that our team is actively coordinating with our finance department to expedite the processing of your refund through an Echeck. This method has been chosen to ensure a swift and secure transaction. We understand the urgency of your situation and are committed to resolving it as promptly as possible.
  
  Rest assured, our dedicated team is closely monitoring the progress of the refund process. We will personally reach out to you as soon as we receive updates regarding the status of your refund. Our goal is to provide you with a seamless and hassle-free experience moving forward.
  
  Once again, please accept our sincerest apologies for any inconvenience caused by this delay. Your satisfaction is of utmost importance to us, and we are committed to resolving this matter to your complete satisfaction.
  
  Thank you

  Customer response

  02/14/2024

  Hello,

  The refund e-check in the amount of $258.77 was received today, 2/14/24, via email at 4:00pm EST.  I am now satisfied with the resolution of this complaint and extend my thanks to the BBB and Blissful Aura for their assistance in successfully resolving this matter.

  Sincerely,

  *************************

• Initial Complaint

  01/29/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Ordered Product in October 2023 ($258.77)and came defective. Called and they said to send back, which we did and had to pay for postage ($33.33)to return to obtain refund. They charged me a restocking fee ($70)even though the product leaked over all product. As of January **** and numerous calls, we have not received our refund of ($188.77). They keep giving us the run around saying same scripted reply. Give them 2-5 business days. Its been almost 3 months.

  Business response

  02/01/2024

  Hello *******,
  
  We appreciate you making us aware of your negative experience. We strive to provide excellent customer service in a timely manner, and we apologize for the inconvenience this has caused.
  
  This matter will have to be escalated to our billing department to confirm whether or not the reimbursement was successful. Once we receive a response, we will reach out to you to clarify further. Your patience is much appreciated. 
  
  Thank you

  Customer response

  02/08/2024

   
  Complaint: 21211803
  
  I am rejecting this response because:they have said same scripted response last 5 times of communication with them and nothing gets resolved.  This has been going on since november 2023.
  We returned defective product as instructed by company.  We want total refund.
  Sincerely,
  
  *************************

  Business response

  02/09/2024

  Hello,
  
  I hope this letter finds you well. We sincerely apologize for the delay you have experienced in receiving your refund. We understand the inconvenience this has caused you and would like to assure you that we are taking immediate steps to rectify the situation.
  
  The delay in issuing your refund was due to an unforeseen internal issue that temporarily affected our refund processing system. Please accept our sincere apologies for any frustration or inconvenience this delay may have caused you.
  
  We are pleased to inform you that our team is actively coordinating with our finance department to expedite the processing of your refund through an Echeck. This method has been chosen to ensure a swift and secure transaction. We understand the urgency of your situation and are committed to resolving it as promptly as possible.
  
  Rest assured, our dedicated team is closely monitoring the progress of the refund process. We will personally reach out to you as soon as we receive updates regarding the status of your refund. Our goal is to provide you with a seamless and hassle-free experience moving forward.
  
  Once again, please accept our sincerest apologies for any inconvenience caused by this delay. Your satisfaction is of utmost importance to us, and we are committed to resolving this matter to your complete satisfaction.
  
  Thank you
  
  

  Customer response

  02/09/2024

   
  Complaint: 21211803
  
  I am rejecting this response because: i have been waiting for refund since  again, NOVEMBER 2023.  It seems they are giving me the runaround of excuses each time they have been contacted.  Please enough excuses,  send the refund that was guaranteed.  They have had more than enough time to rectify this issue.  
  
  Sincerely,
  
  *************************

  Business response

  02/12/2024

  Hello,
  
  We would like to apologize for the delay that has taken place to refund your money for Blissful Aura CBD products. There have been some problems processing a refund. This is a banking issue that we are still working on.
  
  We are doing the best that we can to fix the problems, and assure you that you will receive your refund as soon as possible. This matter will have to be escalated to our billing department to confirm whether or not the reimbursement was successful. Once we receive a response, we will reach out to you to clarify further. Your patience is much appreciated. 
  
  Thank you for being patient with us and be assured that we value you as one of our top customers.
  
  

  Customer response

  02/14/2024

   
  Complaint: 21211803
  
  I am rejecting this response because: if you notice, you are receiving the same form letter over and over as we have since November 2023.   This is the middle of February!  We have had patience.  How long do they need to refund a few hundred dollars. We returned the product and paid the postage! Unfortunately, Our alternative is legal action to resolve this.
  
  Sincerely,
  
  *************************

  Customer response

  02/18/2024

   
  Complaint: 21211803
  
  I am rejecting this response because:how many times is this business allowed to send the same form letter response?  This is nonsense.   We are referring this information to the attorney general to get resolved.  This has been way too long for resolution.   Four months is clearly enough time.  I hope you as BBB reflect this on their record.
  
  Sincerely,
  
  *************************

• Initial Complaint

  01/29/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I made an order of 5 bottles of Gummies CBD, on 12-5-23. There was nothing indicating that this charge would re-occur monthly. (nothing obvious)On January 9th **** this company charged me again for another order of CBD Gummies for $198.78.I call them at this # ************* and spoke to a lady. I told her that I did not authorize this purchase and that I wanted the monthly subscription canceled and I wanted my money back.She told me in the terms and conditions of the purchase that there was a clause in there that said it would automatically reoccur monthly.She told me that she could give me 50% of the purchase price back and I could keep the product. I told her no, and that I wanted the whole amount charged, given back to me. She told me that I would have to pay for shipping before she could refund my money and then it would be 5-7 days after they got the product back before I would get my money back. I told her I wasn't going to pay for shipping I did not order the product. I told her when they gave me a return shipping label I would return the product. She refused. I told her I was going to report this company and their practices to the BBB and file a fraudulent charge against them with my bank.I called my bank and had to cancel my debit card because of this transaction. I want a refund of this charge. They can mail it back to me with a money order or a bank check to me at my address.

  Business response

  01/31/2024

  Hello,

  We deeply apologize for any inconvenience you may have encountered and want to assure you that we are actively working towards resolving your issue. We prioritize important matters like yours and strive to handle them appropriately.
  
  We understand that it might have been possible for you to overlook the terms and conditions. If you do not cancel your account within 30 days of the order date, your initial purchase automatically enrolls you in a monthly auto-ship program.

  To ensure that we can provide you with the best possible assistance, please call us together with the bank on the other line. In this way, we can discuss further options and, at the same time, confirm from your bank that there are no ongoing disputes.
  
  

  Customer response

  01/31/2024

  They had the chance to do what was right when I called them originally they wanted me to jump through some sort of hoops. Their Terms & Conditions are lacking for sure. And somewhere in there May say that you will automatically be enrolled in a monthly subscription. This is Wrong. Now because I got my bank involved in the BBB, They wanna play nice. I want a formal complaint on the record Of their devious practice. Make my complaint stay on the record and then I will be happy and you can close my case I want nothing to do with this company.

  Customer response

  02/01/2024

   
  Better Business Bureau:
  
   
  

  They had the chance to do what was right when I called them originally they wanted me to jump through some sort of hoops. Their Terms & Conditions are lacking for sure. And somewhere in there May say that you will automatically be enrolled in a monthly subscription. This is Wrong. Now because I got my bank involved in the BBB, They wanna play nice. I want a formal complaint on the record Of their devious practice. Make my complaint stay on the record and then I will be happy and you can close my case I want nothing to do with this company.

  
  Sincerely,
  
  ***************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩