ComplaintsforKidz Kidz Kidz Preschool

• Initial Complaint

  02/23/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On October 31 2022 I took my 1 year old and enrolled her, the start date was for November 1st she went during her enrollment the recipients gave me paper to fill out there was an allergy slot I ask if that was for food or medicine she said medication I then told her my baby could NOT have dairy she said she will let the kitchen no and that I will have to provide her milk which I did. The day November 1st when I picked her up she threw up I nursed her while talking to her teacher she threw up in class while driving home I noticed her not herself she then threw up and I was in traffic I couldn't pull over she keep throwing up with force she passed out I rushed her to the hospital they ran a few test and that hospital sent her to the children hospital then she was rushed to NICU where she stood for 4 days I called the office and informed them and asked them for a refund for the 3 days she didn't go. The woman who ran it before it got taken over by ******* she emailed me and admitted that it was their fault and insured me that it wouldn't happen again the next week the woman no longer worked there I called and talked to ******* and I keep getting the run around I have a lot of medical expenses and I'm getting no where they can't even give me a number to corporate I'm getting excuses on why they can't give me a number

  Business response

  03/24/2023

  In response to the complaint, Child in question did attend one of our locations and as stated on the registration packet filled out by every parent there is a spot where it is asked if the child has any allergies. As you can see on the registration packet attached mom (*************************) stated NONE to the allergy box. Had there been an allergy listed we do oblige with all allergies of any and all children by placing them on our allergy list posted in our kitchen for our cook and in our classrooms for all staff to see.

  Day in question child did appear distrait and or upset, child appeared happy and engaging with the teacher and other children in the classroom as you can see in the pictures attached.

   

   

   

  Customer response

  03/27/2023

   
  Complaint: 19455795
  
  I am rejecting this response because: when I was filling out the packet for my daughter I asked the receptionist whom was a pregnant woman about the allergies of it was food or medication she stated I'm not sure I believe medication well Heaven has no known medication allergies because she has not been on any. However I did verbally tell her and she said she will inform the kitchen that is the only reason why I did not check that box due to uncertainty information. That is why the emails I received was an apology email because I did let them no the day prior of my daughter attending 
  
  Sincerely,
  
  ********************************

   

  Business response

  03/28/2023

  Unfortunately that employee is no longer employed for our company, and any correspondence between you and her we do not have knowledge of. 

  We can only go off of the information written by the parent on the registration packet, which in this case states NO allergies, we do have that spot on our registration packet to list any and all allergies including food and medicine. As previous stated if any food allergy was written on the document as all children are placed on our allergy list, the child in question would of also been placed on the allergy list for all to see. 

   

   

   

  Customer response

  03/28/2023

   
  Complaint: 19455795
  
  I am rejecting this response because: we have emails back and forth on the email portal provided by you. And on the paper it only state's allergy not specific on medication or food it only says allergies you can go read the messages I have a few before they got deleted by the company
  
  Sincerely,
  
  ********************************

  Business response

  03/30/2023

  We can only go off of the information written by the parent on the registration packet, which in this case states NO allergies, we do have that spot on our registration packet to list any and all allergies including food and medicine. As previous stated if any food allergy was written on the document as all children are placed on our allergy list, the child in question would of also been placed on the allergy list for all to see.

  Additional we provided you with the registration packet filled out by you as the parent of the child above stating no allergies listed of any sort, as we previously submitted we provided pictures of your child throughout her day thriving, happy and smiling. At no point in time throughout the day your child never appeared distressed. 

   

  Customer response

  03/30/2023

   
  Complaint: 19455795
  
  I am rejecting this response because:

  mad I stated in the beginning it only say allergies that did not explain weather if it's for food or medication. And like I stated previously I let your front receptionist know on October 31 and she stated she didn't no that she thinks it was medication Heaven has no known allergies to medication and you have camera in the front pull them it's audio to. I was given wrong information that is way i verbally let them no as well as the woman that's used to work there no. And again pull the emails unless you deleted them? Weather that worker no longer works there I have proof on the emails by your ex employer 
  
  Sincerely,
  
  ********************************

  Business response

  04/04/2023

  We can only go off of the information written by the parent on the registration packet, which in this case states NO allergies, we do have that spot on our registration packet to list any and all allergies including food and medicine. As previous stated if any food allergy was written on the document as all children are placed on our allergy list, the child in question would of also been placed on the allergy list for all to see. 

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