ComplaintsforSilver Safe Box, LLC
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Complaint Details
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Initial Complaint
02/09/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
Starting 01/21/2020 and ending 08/19/2021, this company charged me $45 per month (20 charges totaling $900). This was done through ACH debit. I never signed up for the service.Initial Complaint
09/13/2021
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
My mother is very ill and I am trying to wrap up her finances. I see where $45.00 is being taken from her checking account at MVB Bank every month. I need this to stop immediately and I want this company to pay back every fricking dime they stole from my mom. She is 83 years old and this company took her money. I read the feedback on this business and it's the same, over and over again. They are stealing her money. We need this money for medical expenses. They are taking funds from her bank.......the transactions show up as ACH Debit Purchase SSB 8007574680 Please help me. I am her son *************************************************************************** My mother is ********************************************************Business response
10/15/2021
Business Response /* (1000, 5, 2021/09/15) */ We found that Mrs P***** has never logged into her account or used any of the data her subscription allows. She may have been signed up for the service without knowing what it is for and therefore never used it. We will refund Mrs P***** in the next 3 business days, and once refunded we will remove her information from our client files. Thank you. Consumer Response /* (3000, 7, 2021/09/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) Money has not been refunded!!! Business Response /* (4000, 9, 2021/09/24) */ We're sorry , the refund was suppose to be sent and received by the 20th. We've put in a new request in and you will receive your refund in 3 business days.Again we apologize for the mistake. Thank you. Consumer Response /* (4200, 12, 2021/09/27) */ (The consumer indicated he/she DID NOT accept the response from the business.) If a full refund is not received within 7 calendar days, I will proceed with filing a criminal complaint with the West Virginia Attorney General's Office. If they are stealing money, do you actually think they're telling the truth and are going to refund money that they've stolen from my mother. A Liar and a thief go hand in hand!! Business Response /* (4000, 14, 2021/09/28) */ We are under no legal obligation to reply to this complaint or any other, we do so to recognize the grievances of our customers and or those acting on their behalf. Our response to this complaint is in an effort to defend our companies reputation and to comply with consumer laws, the refund that you will receive by mail benefits our company and settles MS P*****'s dispute with us. It is our hope that this response is satisfactory to the Better Business Bureau and MS P*****. Thank you.Initial Complaint
08/07/2021
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
Company silver safe box is taking money out of my account and I did not autorize itBusiness response
08/25/2021
Business Response /* (1000, 5, 2021/08/10) */ Although Ms C***** states in her complaint she did not authorize charges by our company, her name and information was submitted on our website and registered. We billed Ms C***** monthly as we do all registered customers, however based on this complaint the account is hereby canceled and Ms C***** can expect a refund in the next 3 business. When the refund is received we will remove her information altogether. Thank you.Initial Complaint
08/05/2021
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
I have called this company several times to cancel this money being taking out of my checking out $45 and they are still taking out money!!! I am sick of this. No one can get the information cleared up and this is totally ridiculous! I have a cancellation number and they are still taking out money! I need help and want to let BBB know they are crooks!Business response
08/20/2021
Business Response /* (1000, 5, 2021/08/06) */ Ms M****** account shows she called in and canceled the account on July 20th 2021, this was the first time she contacted us in regards to her account. We have not billed Ms M****** in the two weeks since she canceled her account and we will not bill her any further as she requested. Based on our refund policy Ms M****** does qualify to have the last 3 charges she was billed refunded to her. When she receives her refund and this inquiry is closed her information will be removed from our database. Thank you.
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Contact Information
Customer Complaints Summary
4 total complaints in the last 3 years.
0 complaints closed in the last 12 months.