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ComplaintsforMoboware Inc.
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
09/14/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
I purchased an online server for running calculations. I needed the server to run interrupted for approximately a month in order for the calculations to complete. However, the provider *************** which is a subsidiary of Moboware, interrupted my service to the server I had rented and my calculations were stopped. I emailed them about this and informed them of my dissatisfaction with their product. My understanding was that services had been terminated due to their inability to provide me with what they had claimed to offer. However, at the end of the month, they charged me for services again, ignoring my previous complaints and request to terminate service with them. I have emailed them twice asking for service to be terminated and a refund for the charge that never should have been charged after I requested termination of service (due to dissatisfaction). I have email evidence. But no responses from the company that anything is being done.Business response
03/31/2022
Business Response /* (1000, 5, 2021/09/15) */ We have issued a courtesy refund of the most recent service subscription payment. Our Terms is "all sales final" and the user has full access to billing link in initial account access email, as well as through the self-service portal for subscription cancellation. The user initiate cancellation after the subscription has already renewed, and as a result the payment was already processed according to the terms agreed upon at the time the user request cancellation. We have already issued a courtesy full refund and the user can check ****** to confirm. Thank you. **********.com Support
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.