ComplaintsforLas Vegas En Tu Idioma, LLC
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Complaint Details
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Initial Complaint
06/18/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I bought two tickets on Saturday, April 6, 2024. And I canceled them on April 11, 2024 and to the date I have not received any refund to the card with which I paid. They don't want to answer my calls. I paid $330.00 and the Order #*****Initial Complaint
12/05/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
Company has failed to comply and respond to countless messages trying to receive a refund for failure to provide the services promised when booking the tour. A deposit was due which was half the total amount, and after 2 weeks we have not received an update or refund.Business response
12/07/2023
Hi,
The customer tried to cancel the tour one day before just because the helicopter part was not available due to mechanical issues. According to our write terms and conditions policy which were signed and accepted by the customer when she booked the tour (We have the authorization signed by her) and which are published in our website at ********************************************************** it clearly states the following:
"The same rules as mentioned for Land Tours apply, however in the case of any cancellation of helicopter flights by the operating company due to force majeure such as weather, technical problems, private events, etc.Only the proportional part of the helicopter and boat will be refunded in full, but the tour will be carried out completely with everything else included and mentioned in it, so there will be no possibility of cancellation or total refund of the entire tour if there is only the cancellation of Helicopter and boat activity" (We are attaching a document with this same policy as it is written in our website)
When the customer was advised about the helicopter cancelation she wanted to cancel the full tour so she was told about this policy and clearly our agents let her know that if she didnt want to take the tour there would not be refunds for what she already paid, however she decided not to take it anyway
Even though we have everything signed and we everything is clearly stated both on our website and on the email confirmation that the customer received from us when booking, we are willing to offer the customer to reschedule her tour on a future date paying of course the 2nd part of the total payment and discounting only a $99 penalty for not taking the original tour.
She can let us know if she wants to take this offer and gladly we will help her to schedule accordingly
Thanks
Initial Complaint
05/22/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
I have been charged twice the amount on my credit card for a tour. After that, I had very dodgy responses and then no reply. Still waiting for restitution for $378 charged double the correct *** by their website on May 5th.Heard of similar complaints online.Very bad business practice wondering if this is a scam..Denounced and awaiting resolution. No answer by the business to many email messages, phone calls.Business response
06/12/2023
Customer has received already a refund. The credit card issuer has confirmed
Thanks
Customer response
06/12/2023
Complaint: 20088152
I am rejecting this response because:I have not received a corrected invoice
the credit received one month after the complaint to the credit card company, from the bank, is marked as provisional, not definitive. I need confirmation from the business that the correction is definitive, date done and amount
Sincerely,
***************************Business response
06/12/2023
Customer processed a chargeback through his bank without waiting for us to process the refund, his bank already notified us about the chargeback and we accepted it, money was already taken out of our account by his bank so customer has to check this directly with his bank, not with **
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Contact Information
Customer Complaints Summary
3 total complaints in the last 3 years.
2 complaints closed in the last 12 months.