6 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Edrinna M
1 star07/10/2024
The manager on Eastern & Serene says a UNITED STATES of AMERICA Passport is not a valid ID with a valid replacement driver license for a woman who is 56yrs old. Corporate has refused to handle the matter.Review from Adonis S
1 star03/07/2024
I came in with a group around 5:50am on march 7, 2024. The guy in there was no where to be found and appeared as i was getting ready to grab my items. He told everyone in the building we couldnt buy anything and the system was "down" at 3:30 he didnt say if it was the morning or night. When i left a few minutes later i seen other customers walking into the store and he stood outside and told everyone they couldnt buy anything. Around 6 am as i waited a regular i would see walked out with items. When i came back in i saw the manager and when i politely asked if the "system" was back up he didnt wanna answer and said i had to ask his manager who was standing next to her. I asked her and with the same attitude she said yes so i grabbed my items. When i came back to the register she said ask if i was mad i said yes because a certain somebody didnt properly both lock and place a sign to tell anyone we couldnt come in. After my purchase i left and two customers told me they were talking negative about me when they were ones who didnt properly inform anyone anything with a nasty attitude like they really didnt want to assist anyone. I'd like keep coming back to that location without having to deal with either one.Review from Bob B
5 stars02/18/2024
I think they are very clean and friendly stations. There C stores and really nice. I got my care washed and serviced there. That make life easy.
Terrible Herbst, Inc. Response
03/12/2024
Bob, We like to Thank you for the complement we appreciate all our customers .Thank you for Being a great customer of Terrible's. RebeccaReview from Michael R
1 star02/02/2024
I went to this location tonight, and for the second time, they wouldn’t honor their advertised price of 2 for $4 for milk. The cashier said he can’t do anything about it as the register rings up $5.99. This is the second time. I’m upset because they are not honoring their posted prices. I took a photo for proof.Terrible Herbst, Inc. Response
02/07/2024
Thank you for emailing us I will contact the customer for more information .RebeccaReview from Andrew B
1 star07/09/2023
Every single one of this brand's locations is trash. Such an obnoxious and unpleasant atmosphere, and always, 100% of the time playing ads loudly at their gas pumps.Terrible Herbst, Inc. Response
03/12/2024
Andrew , I forwarded your complaint to the store management team as well as our corporate customer experience team. We will do everything we can to improve our service. This is important - to both you and me. Once again, I apologize for our failure to serve you well. Thanks so much for letting us know. Your feedback is valuable to us.Review from Katy C
1 star04/02/2023
They don’t accept completely valid United States Passports as a form of ID.Terrible Herbst, Inc. Response
04/04/2023
We apologize for the inconvenience .We are accepting any form of ID’S that scan it’s a state Mandate which requires all purchases to be scanned electronically Digital ID scanning is now mandatory for tobacco purchases in Nevada, which requires all purchases to be scanned electronically according to an announcement from IDScan.net. Law AB 360 states that, as of January 1, 2023, retail locations selling tobacco or vape products. Effective Jan. 1, tobacco retailers are required to use scanning technology or an automated software-based system. The implementation of Assembly Bill 360, passed in 2023 Thank you
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