ComplaintsforDebt Assistance Network, LLC
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Complaint Details
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Initial Complaint
02/19/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I got put into contact with DAN through **************** in 2017. I was told that in order to be debt free all of would have to do is pay half of the amount of credit card debt I currently owed. After going through the program and contacted Carol several times asking questions because I did not like what I was seeing going on with me and my wife's credit card accounts. I was informed that with dan they offset our debts. Meaning that they would go through and make new agreements for each of my accounts that was on file with them to where if they try to come after us for money, they will have to start paying us. Therefore, causing a debt cancellation. That was not the case. I had 2 credit card companies take me to court. After each time i got a summons to court I instantly sent the information to dan by email, by uploading it to the portal, or mailing it. Carol informed me that emailing the letters directly to her would be just as good. Therefore, that is what I did. It took me to getting fed up with dan and hounding them to finally get them to provide the "attorney" that i was supposed to have. That same "attorney" never showed up to any of the court dates and did not do a single thing to help me. All I know is that Carol and Lee are a crock of ****. This company is a complete joke and every single time you try to talk to them about something you have to play phone tag or wait days for an answer, and they have always beat around the bush to resolve your complaint. They are just looking for an easy way to make money and do no work. Also, during the middle of my time with them, they changed their mailing address and half of the mail that I had sent to them had gotten lost. As for DAN, I understood your terms that is why I constantly asked questions and was about to cancel my program several times due to not getting any information. Your so-called company does not know what it is supposed to do. There is an issue by DAN, if everyone on here has the same issues.
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.