ComplaintsforInfoStream Group, Inc

• Initial Complaint

  03/28/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I went on the Seeking.com looking to meet a decent gentleman as this is a dating/relationship site. Allegedly. After six months of texting with numerous men and bots, and speaking by phone and meeting a few, it became clear that this site is viewed, by the men at least, as an ****** site. I began reporting each man who solicited *** for money and in the last couple of months there this included about 20 such individuals. At no time did I accept such an offer. However on Feb. 3 Seeking banned me for soliciting money for ***. This is 100% false. I asked for evidence and was given none. I asked to re-enter the site one last time to remove my photos and was denied this. I kept my evidence, including screen shots and emails. Seeking and InfoStream Group has libeled me and this violates civil law. I want ISG to 1) permit me to log on to the site long enough for me to remove my profile and photos, 2) apologize for their false accusation and 3) change their advertising to make it clear it is an ****** site, NOT a dating site. This way at least women know what they're getting into.Attached are email exchanges with Seeking, and an acknowledgement of 3 men soliciting *** that I reported in late January just prior to their false accusation and locking me out of my account.

  Business response

  03/28/2024

  Hi,

  Thank you for writing to us through the Better Business Bureau. I have taken the time to investigate your account, customer service tickets and the reports that you have made. 

  To address the question of reporting, there are only two reports to us of men, is there another account that I am not aware of? Our Terms of Use strictly states: "PROHIBITS ANY UNLAWFUL USE OF THE ***** INCLUDING ESCORTING, PROSTITUTION AND HUMAN TRAFFICKING. In order to proceed with this Agreement and to access the Service of the Website, You must acknowledge and agree to be bound by the terms of this Agreement, including the Acceptable Website Use provision described herein." We encourage reporting of members that violate our Terms of Use, like you have done, thank you. We are unable to provide any evidence for privacy reasons.

  Again, after the review of your account, the suspension of your account has been removed, which you should have been informed by Customer Service.

  Thank you.

   

   

  Customer response

  03/31/2024

   
  Complaint: 21498949
  
  I am rejecting this response because:

  First, I tried to log on solely to remove my photos and was unable to do so. See attached phone screen shot.

  Attached is a screenshot from the ****** account showing 11 reports I sent between Nov. 18-Jan. 14 of men who were using the site as an ****** service -- all of whom I rejected. 

  I will only close the complaint if you:

  1) Apologize for making the false accusation of me

  2) Enable me to enter the website to remove my material
  
  Sincerely,
  
  ***********************

  Customer response

  04/16/2024

  Since InfoStream's response to my complaint was disingenuous -- I have still been unable to log on to the site to remove my photos and profile, and now InfoStream has ignored my second communication, I'm making a complaint with the ** Attorney General, which is where my transactions and conversations took place. I maintain that Seeking.com is actually an ****** site for *** work (illegal in **************) but is advertised as something legal. I also maintain that InfoStream has violated my privacy by not permitting me to re-enter the site to remove my photos and profile.

  I'll provide this BBB complaint number with them and give you my permission to release this correspondence to AG's office if they request it.

  Best,

  *****

  Business response

  04/30/2024

  Hi,

  This member does have the suspension removed and can access the site, in fact, the last active time was on 4/29/2024.

  Thanks!

• Initial Complaint

  01/03/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I was initially granted a refund after telling a live service agent that I was dissatisfied with the service because the site is marketed as a dating site when it is not. My account was later hacked, and because my payment information was saved onto the account, I was charged for another recurring membership without my authorization. I was able to regain access to my account, remove my card, and see that whoever compromised my account sent messages in my name. I blocked as many people as I could to limit some of the resulting damage. There were scams being pushed in my name, and they requested personal information from many people. I discussed it with a live chat agent, and they stated that the billing department would contact me. The billing department did not contact me. I also reached out to the support team through email, and have not received a response.

  Business response

  01/04/2024

  Hi,

  Thank you for reaching out. I have reviewed this situation and have asked the team to provide a refund. This will take 5-7 business days to be received at your financial institution.

   

  Thanks, *****

  Customer response

  01/04/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  04/14/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Two weeks after signed up on the site as a paid member, by account was hacked. Someone replaced my photos and text and started messaging members asking for their phone numbers. I was able to reset the password, add dual factor with my phone, and also messaged all these members telling them my account was hacked and they should not respond. I also reported the incident to tech support. A day after that my account was deleted and my money was refunded with the message I need to create a new account with new email. I tried to create an account from three different emails, but as soon as I do that and enter my info or upload a photo of mine, the account gets suspended. I think my name/email/photos got blacklisted. I tried on multiple occasions to reach customer support (ticket *********, I offered to share my ID to be verified. But there is no answer to any of my emails or phone calls.

  Business response

  04/14/2023

  Hi,

  Thank you for reaching out. We have found that your older account, associated with the email address of ******************************** (BBB will block this out) is available to login and upgrade, with your ID verificaiton. The original payment was refunded.

  Thank you.

  Customer response

  04/15/2023

   
  Complaint: 19935824
  
  I am rejecting this response because:

  I was able to login to that account, but as soon as I started uploading my photos the account got suspended. This keeps happening. My photos are not inappropriate. I am guessing they were marked as a spammer photos by your system? Please help me resolve this. Also I asked for an email of someone who can help with this instead of communicating here, sending email to ******************* simply gets ignored, so I am forced to communicate here. Thanks!

  
  Sincerely,
  
  *****************************

  Business response

  04/17/2023

  Hi,

  Your profile should be good to go at this time.

  Thanks!

• Initial Complaint

  03/13/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  The problem is I was charged for service for one month they charged me and then when I reached out to there customer service and gave all kinds of personal information they stopped responding. What they do now is just send a survey which does no good. I want a refund or my one month of credit. Im scared they will use my credit card for someones personal information now. since in the email they need all of my information.

  Business response

  03/21/2023

  Hi,

  Thank you for reaching out. We are unable to locate any payments under the information that you have provided, so we are unable to provide a refund. If you feel this is by mistake, please feel free to reach out to ****************** and email the following information and a screenshot of the charge.

  1. First six and last four of the card charged

  2. Date of the charge

  3. Amount

  4. Screenshot

  Thank you.

  Customer response

  03/22/2023

   
  Complaint: 19576912
  
  I am rejecting this response because:

  I have provided all this information to your customer service 4 times. This is a lot of personal information that you and your team seem to constantly ask for. 
  
  Sincerely,
  
  ***********************

  Business response

  03/24/2023

  Hi,

  I did got through our tickets in customer service and you did provide the last 4 digits of the credit card and not the first 6, plus a screenshot of the charge to your account. Once we have that information we will be able to track this down further. Once you have sent this to ****************** we can look for the account. 

  Thanks.

  Customer response

  03/24/2023

   
  Complaint: 19576912
  
  I am rejecting this response because:

  This is not true, you did not look at my conversations. If you did please advise who I spoke with before giving all this information again, how do I know again you won't ignore my reply again. This is dumb that I had to go this far to get a reply from your company . Please advise who I spoke with so I can look back over the emails to verify that you did look over the conversation because if you like on Feb 12th I sent all the details. 
  
  Sincerely,
  
  ***********************

  Business response

  03/27/2023

  Hi,

  i have reviewed all the conversations and you have provided the last 4 of the credit card, however, we need the first 6 and the last 4, which you continue to just respond back with I have provided the information. The person whom which you communicated with was ******. If you would please send the information requested to our Manager, ******************* we can get this resolved.

  Thank you.

• Initial Complaint

  09/27/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Not only are a large percentage of profiles on here scams, but it is my opinion that management is proactively involved in pushing these scams, as it is the only way they can make money Let me back up a bit. About a month ago, I did a focus group with the management of the company, and specifically noted my concern, along with that of other reviewers on here, that many of the profiles arte stock photos of **** models, with nothing written on their profiles. Their head of customer service (lets assume his name is ******) seemed very offended by this assertion, and claimed that the website went out of their way to eliminate any scam profiles Unfortunately, I can document that this is simply not true, and with at least a third of the profiles being fake and very easy to **************** is complicit in this scam Typically, these girls than contact you asking you to make an offer, if you respond to such offer and match, the website gets paid. If/when after a conversation that consists of Hey and asking fort your WhatsApp info, that is the last you will hear from the person but management gets a % of whatever price you may have offered and does nothing to refund your money.The rub here is, the website used to allow you to either report these scam conversation and customer service would refund your credits, but now, they simply ignore these requests and I have nothing but wasted time dealing with customer service.Your not fooling anybody - happy to provide documentation if it means these scammers can be bought to justice for interstate fraud

  Business response

  10/25/2022

  Mr. ********* claims are false and substantiated by only his own speculative
  assertions. WhatsYourPrice.coms Terms of Use plainly states: The Website may be
  used only for lawful purposes by individuals seeking relationships. As in this case, if
  WhatsYourPrice.com became aware of any scam accounts, either on its own or
  through member reports, those accounts would be banned. Here, ******************** has not
  identified a single scam account that he reported that WhatsYourPrice.com failed to
  investigate (and remove).
  Mr. ********* report also demonstrates a misunderstanding of how
  WhatsYourPrice.com works. In his complaint, ******************** suggests that
  WhatsYourPrice.com makes money from scam accounts because management gets
  a % of whatever price you may have offered and does nothing to refund your money.
  These claims are false.
  First, management does not receive a percentage of the price offered for a
  date. On WhatsYourPrice.com, members are permitted to make offers for the
  opportunity to take the receiving party on a first date. Through this process, members
  demonstrate their sincere interest in getting to meet the other party. If an offer is
  accepted by the receiving party, the party who makes the offer can then use credits they
  previously purchased to open communication with the party who received and accepted
  the offer. Credits are non-refundable. Thus, WhatsYourPrice.com makes money when
  the user purchases credits and not when communication is opened between users or
  when two users exchange contact information. And more to the point here, the
  profitability of the business is not tied to the amount one member may offer another for
  the opportunity to take them on a first date.
  Second, WhatsYourPrice.com has a policy for refunding user credits when the
  other member violates its Terms of Service. This is found on WhatsYourPrice.coms
  FAQs page, under Do you offer credit refunds? For example, if one member used
  credits to unlock communication with another member, and that member was involved
  in some conduct in violation of the websites Terms of Use (i.e., running a scam), the
  user could simply message customer support to receive a refund of their credits. In this
  case, WhatsYourPrice.com is not aware of any instances where ********************
  requested and did not receive a refund for credits spent to unlock communication with
  another member.
  On a related note, Mr. ********* claims should be given no weight given that
  they are belied by his own messaging. For instance, on August 16, 2022, ********************
  wrote another user and said, I have only met 3 people from this site, and all have been
  very good experiences :). (Emphasis added.) WhatsYourPrice.com does not know
  Mr. ********* true motivations for filing this complaint, but his claims are demonstrably
  false and he himself has exclaimed that his experience was very good.

• Initial Complaint

  07/08/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  The problem was I had paid for a month of service with this company. I did not have a chance to use it at first, so about a week later, I started, I had lots of issues, and I reached out to the customer service team. I had sent images and had lots of communication with the customer service. It still has not been fixed yet. I could not use the service during the month because every page had identical profiles. It would close out on my mobile, and I could only view part of the profiles, and then I would get error messages. I had sent all this to the reps a few times. I have sent numerous emails to their customer service and billing. I am just asking for the issue to be taken care of and a month of service that I never got to enjoy. I don't mind paying for it after that, but I want it to work correctly. From looking on other forum sites, I see many people have this issue and have the same problem with the customer service. I just feel someone needs to speak up

  Business response

  08/21/2022

  Business Response /* (1000, 5, 2022/07/12) */ Hi, Thank you for reaching out. We have investigated this on our side and our Support Manager, Thomas, will be reaching out shortly to properly handle your complaint. This may require you to confirm that the data he has is in order and will be replacing any lost time plus adding some free time. Again, thank you for your membership! Consumer Response /* (2000, 7, 2022/07/14) */ (The consumer indicated he/she ACCEPTED the response from the business.) Thank you. your team reached out to me and took care of the issue, they where even kind enough to give me a couple months for all the issues. You guys have a customer for a long time now

• Initial Complaint

  06/11/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  In checking my **** bill most recently I noticed a recurring charge from "****** sa". In excess of $89. I've been trying to migrate everything away from ****, so I tried to login to seeking arrangement, the owner of ****** sa. I was unable to login, and unable to get a password reset sent to my email. I contacted them. Someone emailed me and requested a lot of information, including the bulk of my credit card number. I provided everything requested. I never heard from that individual, or anyone at the company again. I sent an email asking that my account be closed. I never got a reply.

  Business response

  08/26/2022

  Business Response /* (1000, 5, 2022/06/14) */ Hi, Thank you for reaching out. I have researched your case, here is what I have discovered: -We sent a request for information, which is what we normally request so that we can find the payment information and ensure that we have the right person for customers security -We were able to recover your account and you have been granted access. We are unable to provide a refund as you have processed a chargeback (requested a refund) through your credit card, which will take place. Thanks! Consumer Response /* (3000, 7, 2022/06/16) */ (The consumer indicated he/she DID NOT accept the response from the business.) After several frustrating days I was able to finally access my old account. I had already told **** to put a block on any future payments. However, this company never informed me about any refund. Business Response /* (4000, 9, 2022/06/17) */ Hi, You are correct, we did not provide a refund. You requested a chargeback with **** on 6/14/2022. In this case, you are basically receiving a refund, just not from us. Thank you.

• Initial Complaint

  04/26/2022

  Complaint Type:

  Product Issues

  Status:

  Unresolved

  More info

  I had paid for a year of service with the company, and I had reached out about ten times advising that I could not use the service because the app did not work correctly on my phone. I advised them, and after four months of back and forth, they got back to me and told me they would refund me or give me a year of credit from right then and not to worry. I was dumb and should have taken the refund, but I like the site's Idea. Also, being Asian like Brandon ****, I figured he had morals, and I would take his company's word. The Biggest mistake of my life. Everything was fine for six months, and they canceled my premium service. So, I again wrote to the customer service advising what had happened, sending them the emails I had from other reps. They told me that was not good enough and there was nothing they could do. This is not about the money, this is about a service that was paid for and I have not got to use. I want to make sure other people see this and understand the scam this company does. If I save one person from going through what I had to go through it would be well worth it.

  Business response

  08/21/2022

  Business Response /* (1000, 5, 2022/05/02) */ Hi, I have reviewed this incident and have found, through your interactions with our customer service and the number of accounts opened. -There is no way to pay for a year membership in advance, we are a subscription service that is paid monthly or 90 days is the max that can be paid at one time. -The Manager of Customer Service provided a 90 day membership as a courtesy. When asked for proof of any interactions that promised a year service, there was no proof provided. -You deleted the original account and per our terms of use - we do not provide refunds. However, we have tried to rectify the situation by providing courtesy 90 day membership and this time has expired. Thanks! Consumer Response /* (3000, 7, 2022/05/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) Thank you for the response. I was not given 90 days of credit because it was a good gesture. I had paid for 12 months of service that I was never able to use. When I spoke to many of your customer services over the 6 month time frame, we had never been able to fix the issue. I then spoke to one of your managers, who said he would give me all my time back that I could not use or a refund. The issue is that your team promised me the time I had paid for, but I am still owed 6 months. I like your site and have used it a lot in the past. I have friends who use this site, and they enjoy it as well. I had gone ahead and set up a new account and am waiting for the last six months of credit that I had paid for when I paid for the year ( month to month). If You want to meet me down the middle, I will take the loss on 3 of the 6 months that are left. Business Response /* (4000, 9, 2022/05/05) */ Hi, Thank you for the response. Again, there is no way to pay for a 12 month membership on the site. In the customer service cases, we have asked customer for evidence that we have promised the customer 12 months of service, customer has not yet sent the evidence of the email conversation. Customer received a 90 day complimentary membership to clear up any misunderstanding. Thanks. Consumer Response /* (4200, 16, 2022/05/06) */ I never said I paid for a year upfront; I was charged for a year. I was charged for 12 months of service (month to month). During this time, I tried to work with your team to get the issue fixed so I could enjoy the service. You did not give me three months of service as a good gesture. You just gave me the time I had already paid for it and could not use your services. If you can not provide a result, please advise your legal team so I can have my attorney contact you. I did send all the documents to the previous email thread with your customer service about the payments I had made. Your customer service does not seem to be getting us anywhere, so let's take this to the courts and finish this. Please provide me with your legal team's contact information so I can reach out to them. I will also be suing for all legal fees and blasting this all over social media to advise how you guys are scamming me.

• Initial Complaint

  03/01/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Seeking continuously deletes and bans accounts for no reason claiming violations of TOS. On 3/1/21 seeking deleted and banned account stating This account has been permanently suspended, following a violation of our terms: soliciting sex in exchange for compensation. This is not only false and misleading, but we have however documented 100's of sexual solicitations from 100's of long standing free accounts that never get banned or deleted. Our chain of evidence shows that seeking continuously and wrongfully suspends and permanently bans paid subscribers, while working with law enforcement and street escorts to maintain long standing accounts that are allowed to violate TOS. We have also documented over 100 successfully reported TOS violation and various criminal offenses that went unpunished after reporting the violation to seeking.

• Initial Complaint

  09/26/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Right after saying that a portion of my profile wasn't approved, you all banned and suspended my account without offering me an opportunity to fix it. This is the third account that I've lost for the same issue, Mr. B****** helped me personally the first time to unban my account, but he hasn't put any measures in place to stop things like this from happening to women. Women make the site and it wouldn't run without us. I still didn't solicit sex in exchange fr money, and that cannot be proven.. I put 4k minimum in my header without enough characters to explain it. Please reinstate my profile and allow me to fix it. I just moved to Miami, and as a student I am not going to be able to further my education and continue living here. it is so expensive 😅. I realize my mistake and will not make it again, the moderator also unfairly assumed. I know the site is receiving heat related to prostitution, but you can't take that out on the women. Especially with scummy men on here.

  Business response

  04/18/2022

  Business Response /* (1000, 6, 2021/09/29) */ Thank you for reaching out. Your account was permanently suspended following a violation of our Terms of Use, including one or both of the following: Escort services were being offered via your Seeking profile One or more of your profile details (photos, email address, phone number, profile content) were found to be linked to a listing or website offering Escort services Our policy remains very strict when it comes to escort services being offered, discussed, or promoted on our site. This can be confirmed via our Terms of Use, which must be agreed upon before a profile can be registered. As a result of this violation, your account was banned from using Seeking and any of our sister sites. If you would like to appeal this decision because the ad is old or false, please reach out to our support manager at ******@seeking.com. Consumer Response /* (3000, 10, 2021/09/30) */ Why would I be so stupid as to get on a site I had to beg Brandon to unban me from before, and solicit services? I'd like the proof. To my email. If you're going to accuse someone of something, you should be prepared to show proof. Business Response /* (4000, 12, 2021/10/04) */ Hi, Per your request and working with our support manager we have reinstated your profile. Thanks.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩