ComplaintsforBe Nutty, LLC

• Initial Complaint

  08/01/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I have been seeing the advertisement for this company on ******** for quite some time. I have also previously purchased their products at the kiosk at DIA. I placed an order on 7/23/24 after looking at all the pictures on their website order page. I received my order yesterday and 5 out of the 7 products i ordered are NOT AS ADVERTISED! The pictures of the dried peaches and nectarines show 8 ounces (each). The pictures also show dried fruit that is the color of actual peaches and nectarines, but what i received were BLACK pieces of fruit! Yet the package states 'sulphur dioxide added to preserve color!!, AND i received only 5 ounces of each product!I also ordered dried hibiscus, supposed to be 5 oz. but got 4 oz. and again the picture shows bright burgundy colored dried fruit, with no 'coating'. What i received was grayish colored pieces with a gray substance coating. I ordered TOASTED coconut strips, but received plain white coconut strips! Lastly, i ordered dried pineapple rings, 9 oz. shown but i received 5 oz.i have attempted to call the number provided at least 7 times but just get a recording, so i've left 3 messages. i have also sent 2 emails, with not even an acknowledgement. i have clicked on their "HELP? FAQ's page only to have it say 'page cannot be found

  Business response

  08/01/2024

  We refunded the customer her money for the products she complained about .

  Please reach out to me for any questions ;

  Tal Gru 

  ************

  Customer response

  08/02/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  01/10/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I placed an order on Nov 7th, 2023 for seven 1lb bags of sugar-free gummy bears for a total of $59.44 (I received a ten dollar discount.) The order number is #*****.The website description states that these gummy bears are sugar-free, and lists Maltitol and Aspartame as non-sugar sweeteners. I am diabetic, so it's important to me that the gummy bears are sugar-free. However when I received the gummy bears, the labeling shows that there is 19g of sugar per serving, and lists corn syrup as the first ingredient. I cannot eat them due to the sugar content. I immediately sent an email to the business on Nov 18th, 2023 about this issue, asking if I had received an incorrect batch. I sent a follow-up email on Dec 2nd, 2023. I have not received a response as of Jan 8, 2024.I have attached my order receipt, screenshots from the website, and photos of the order I received for proof. At this point, I would like a refund.

  Business response

  01/11/2024

  Hello to whom it may concern,
  

  The customer Ordered the gummy bears, and we delivered the product in a timely manner through ***** Please see attached tracking proving it was delivered. The customer never send them back and wanting their money back and keep the product not acceptable

  420900439305510944102609916172

  Please let me know if you have any questions and you can reach me via phone number ************
  

  Tal Gru

  Owner

  Customer response

  01/13/2024

   
  Complaint: 21118687
  
  I am rejecting this response because:

  As I mentioned in the original complaint and as you can see attached here, I sent two emails to the business, two very polite, friendly emails, stating my issue with receiving the wrong product. The business did not respond to me for two months. How could I return the product if you won't respond to me? 

  Given the lack of response, I don't think it is my responsibility at this time to return the product. I also don't appreciate that the business is not acknowledging the false advertising on their website saying sugar-free when the items I received have sugar in them. However, as a gesture of good faith, I am willing to return the unopened bags (one of the bags is open) for a full refund plus cost of shipping.

  
  ******************************************

  Business response

  01/15/2024

  Hello again ,

   

  please have the customer return the products back to our return address ;
  Tal Gru - Be Nutty LLC

  ***************************************** ****************************************;

  once we get back the products we will issue a full refund .

  thank you 

  Customer response

  01/29/2024

   
  Complaint: 21118687
  
  I can do that.

  Please confirm that you will also cover the full cost of shipping, since the business was at fault in sending the incorrect product in the first place. 

  Thanks.

  *******************

  Business response

  01/30/2024

  Yes .

  we will refund the shipping 

  thank you 

  Customer response

  02/14/2024

  Hello,
  
  
  Could this complaint please be reopened? It was closed because I did not respond in time. I would like to submit a response to the business letting them know I have shipped the items back to them once they receive it and refund me, then I will be satisfied. 
  
  
  Thank you!

  Business response

  02/15/2024

  Please ship back the products !

  I email the customer the return label already .

• Initial Complaint

  10/10/2023

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I placed an order for products on their site on May 30, 2023. They separated my order into 3 shipments. I got the first one. The second one says delivered but it was not at my house. The third part has still not shipped. I contacted them repeatedly via their email, phone number and ******** page but no one has ever answered the phone, responded to my messages. or emailed me back. I want to be reimbursed or have them ship my two remaining items that never arrived. It does not seem like too much to ask that they respond and make sure i get refunded or get the products that I paid for. Thank you, Xela

  Business response

  10/10/2023

  Hello and to whom it may concern , 

  The customer bought several items from us and we got 2 different deliveries for her ;

  both orders were delivered by United States Postal Service;

  420701309305510944102231515163

  420701309300110944102193819351

  we specifically told the customer that the items she ordered are in back order and that they will be back by the end of the year.

  The customer did not return the items back. Therefore, shes not qualified for refund. The last item we did NOT sent to her is pears slices and we will gladly credit her and refund her the $7.99 for the pears.

  any questions and concern. Feel free to reach out to me directly ******* the owner.

  ************

  Thank you

  Customer response

  10/11/2023

   
  Complaint: 20711945
  
  I am rejecting this response because: my initial order was split into 3 deliveries. I received the first delivery. The second delivery, of the tangerine wedges, shows as delivered BUT THEY WERE NOT ON MY PORCH AND I NEVER RECEIVED THEM, DESPITE WHAT THE DELIVERY ** reported. Items are not stolen from my porch, so I don't know what happened. Other companies have replaced the missing delivery when this has happened. The last item, pears, have now been pending for 6 months. I have not received a single response from your company despite multiple attempts to communicate across multiple platforms, multiple times, until now. That's a really inferior way to do business and had customer service. I'm a huge fan of your products, so it's been incredibly disappointing and frustrating. And you've lost a customer who would have been loyal for years worth repeat orders. I would like all the products I ordered from you to be replaced/sent. Thank you.
  
  Sincerely,
  
  Xelaju Korda

  Business response

  10/11/2023

  We provided 2 tracking numbers from **** , showing that the products were delivered. 
  if the first delivery was delivered then the 2nd one was delivered as well to the same address. It not in our control to verify there is a person in the house on the time of delivery.

  we will gladly refund money on the pears however the other items were sent in a timely manner and were received. We didnt get any return package.

  please Ask from the customer to remove the complaint so we can issue the refund.

  the customer always right however in this case we have proof of delivery and therefore the customer is in fault .

   

  thank you 

• Initial Complaint

  09/19/2023

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  Back in June,(6/14/23) I preordered glazed orange slices. I paid through PayPal. I can see from their website that they have been in stock, but they have not sent them to me. I have emailed, called and left voicemails and emailed through their website. No response, no nothing. Its sad.

  Customer response

  09/20/2023

  As of a 9/19 email I received, it looks like I should be receiving the product I prepaid for. I will keep you updated. Thank you so much for your help!

  Business response

  09/20/2023

  We shipped the items (9 orange slices) to the Custoner as they just got back in stock . Custoner got a notification in their email for the delivery of the products please follow up with the customer for confirmation. 
  

  thank you 

• Initial Complaint

  08/04/2023

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  On May 12, I placed an order, #***** with Bee Fruity and Nutty, but only 1/3 of the order was ever received. We are still waiting for the balance. The order was a gift for my daughter and contained the following:******************* x 1 $ **** Tangerine wedges x 1 $ **** Goji ***** x 1 $ **** Passion fruits x 3 $29.97 After discount, including shipping of $10.48, the total was $58.87.On May 14, the ginger and tangerine were shipped and were delivered on May 17. I was told that the passion fruit was backordered and would ship in 4 to 6 weeks. On their website, the order status says the passion fruit is preparing for shipping and that the goji ***** is confirmed and that they are getting it ready. Neither was ever shipped.On June 29, I checked with my daughter who confirmed that the balance of the order had never arrived so I emailed the company to request an update on the status of this order. I received no response. In the last month I have sent multiple emails, I have left multiple messages on their phone because no live person ever answers, and I have sent multiple messages from the get in touch page on their website. No one has ever contacted me, by email or phone. I also checked my junk email box just in case, but there was nothing there.It is now almost twelve weeks since I placed the order and I have heard nothing. The company is apparently unwilling to talk to me. The order status has not been updated nor has it been canceled. I know they have read my messages because prior to July, their promotional mailings, sent to my email were addressed to my daughter, whose name was on the shipping address of the order. The original billing name on the order was my husbands name. As of July 12, the emails started using my name. So except for putting my name on the promotional emails, they have chosen to ignore my request for help.I would prefer to have them deliver the goods I ordered, but if they are unable to do that, then I would like a refund.

  Business response

  08/04/2023

  Customer ordered items that were pre-order and we did not get them back in stock .

  a good portion of the order was delivered in timely manner !

  please see tracking ;

  420631199300110944102146423192

  we will issue a refund for the items that are in pre order and we will provide a notification to the Custoner email 

• Initial Complaint

  07/19/2023

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  I placed an online order with beefruityandnutty through ******** this page with the same address and phone # but i see the names are different on june 14th 2023 they took the money right away im still waiting no package my order # is *****, 3 items strawberry flavored pineapple slices, raspberry flavored pineapple slices and a bag of dark chocolate covered kiwi im coming to you guys because ive emailed, fb messaged them numerous times and called and left a message no answer i dont know what else to do please help also on this fb page there are numerous ppl saying the same or similar things to what im going through right now with this company thank you

  Business response

  07/19/2023

  We issue a refund to the Custoner and sent them an email about it as well .

  The products were out of stock and were In pre order .

  Customer is not willing to wait therefore we return their money. 
  refund was issued on 07/18/2023

  please ask customer !

  thank you 

  Tal GRU 

  owner - Bee Fruity & Nutty 

  ************

  Customer response

  07/21/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  04/17/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I placed an order with the merchant on 9 February 2023, order number ***** A month passed and they never fulfilled the complete order, I attempted to contact them several times over March and April, nobody is answering their telephone, email, or social media accounts.

  Business response

  05/01/2023

  Hello and to whom it may concern,

  the Customer ************************* ordered merchandise from ** and received the products in a timely manner .
  some of the items were shipped on a different time as they were in back order.

  of customer is not willing to wait for the products we will refund the order for items that were not received.

  feel free to reach out to me directly with any issues -

  Tal GRU - owner 

  Bee Fruity & Nutty 

  ************

  Customer response

  05/02/2023

   
  Complaint: 19935680
  
  I am rejecting this response because:

  The business had more than eight weeks to reship the order, they did not do so and never contacted me before I submitted this complaint.

  There was absolutely no response from the listed telephone, email or any of the social media accounts for the business, all the while I have been barraged with promotional emails. this is unacceptable and I believe they have other customers being treated like this.
  

  If the company genuinely wishes to reship the order, I want to see a tracking number sent, with BBB copied.

  Otherwise, process a refund for the undelivered merchandise immediately.

  
  Sincerely,
  
  ***************************

  Business response

  05/03/2023

  Dear customer ,

  we have been in business since 2015 , our online business is extremely busy and we have a huge list of customers that are extremely happy with our service.

  we apologize you did not treated correctly and we will do our best to fix this issue .

  Please tell us what products you didnt receive as we see on our part that it was delivered.

  usps tracking ; 

  420852489305510944101916974080

  Customer response

  05/03/2023

   
  Complaint: 19935680
  
  I am rejecting this response because:
  
  as your coworker mentioned, the order, 20399, was split into two shipments, this tracking number is the package I received  

  the package I did not receive is under USPS 420852489305510944101948824360

  Tracking says this package was returned to ****** for improper address. I attempted to contact you multiple times about this over email, telephone and social media, all were ignored

  i would happily accept the goods if you are able to reship them  

  Sincerely,
  
  ***************************

  Business response

  05/04/2023

  Thank you for your response ******* ,

  we never got the products back , it says it is still at ******** ** based on our records however we issued a refund on the portion you are stating that was not received.

  you should have received an email this morning with the refund .

  thank you . 

   

  Customer response

  05/05/2023

  thanks for the information, I would happily accept the refund.

  in the future, it would be helpful to proactively contact your customers about shipping issues.

  could you please verify if the email and telephone on your website is correct? Nobody seems to be monitoring the email and the telephone always rings out to a private voicemail, no mention of the company at all  

  Better Business Bureau:
  

  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  11/17/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Date of Transaction: October 7th 2022 Amount of money paid the business : $60.29 order number: ***** tracking number for partial of the order is: ****************************** I've ordered 7 items from the company, after two weeks of not hearing from them. I've emailed them and didn't hear anything back but just a tracking of a package the next few days. Within a week I received my package of partial of the order, not all. I've reach out again this week to asked about the rest of the order and of course , I have not heard of anything back. Whether it is coming or not. Customer Service is none-existing. Also the credit card I've used to order is cancelled and would like a refund to another card.

  Business response

  11/17/2022

  Hello and to whom it may concern ,
  The customer ordered from our company several items , we ship her order partially fulfill as we ran out of the chili tamarind items she ordered. 
  as we are selling dry fruits sometimes we running out and customers can pre order the item .

  once the item is back in stock we will ship it to the customer obviously as they paid for it.

  ********* was not patient and we are willing to refund the order and the chili tamarind she did not get yet . 
  by the way we have over 23 customers waiting for that item that is projected to be back 2nd week of December.

  here is a proof of tracking from **** that she did get all the items we had in stock and ********** to her in timely manner ;

  420503129305510944101621097838

  If you want us to refund the money for the items we will gladly do so.

  thank you and feel free to reach out to me directly :

  tal GRU 

  ************

• Initial Complaint

  11/03/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I ordered items from this website (Dried fruit) After I checked out I noticed it was going to a different person and a different address. I immediately sent an email to the company and tried to call them and received a voicemail so I left a message. The next day I received no response but I did receive a tracking number. I again sent an email and called them and received a voicemail and left another message. They have yet to respond. I want a full refund and I will never order from this Business again due to their non existent customer service, and absolute horrible way of how they conduct business.

  Business response

  11/17/2022

  I responded already and issue the customer a refund .

  Customer response

  11/22/2022

   
  Complaint: 18243623
  
  I am rejecting this response because:I need the date and transaction number of the refund. I have already submitted a chargeback through my bank. I have also received NO response to any of my emails or voicemails I left.
  
  Sincerely,
  
  *******************************

  Business response

  11/22/2022

  Ill

  offer a full refund 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩