![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforNorthwest Driving and Traffic School
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
11/21/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I paid online for a driving lesson scheduled Nov. 7. The driver never showed up. I called and requested a refund, I was assured it world be processed by that Friday. I did not receive a refund. I followed up online and, by phone and have been told I'll get a refund several times and they have not refunded me as of Nov 21.Customer response
11/21/2023
Hello, this organization is not closed and is still open and is located at 7398 Smoke Ranch Rd #0268, Las Vegas, NV 89128
Phone number for northwest driving school is (702) 212-5667
Business response
11/27/2023
Good Afternoon,
I hope this message finds you well. My name is *************************,and I am the owner of Northwest Driving and Traffic School. I apologize for the slight delay in my response. I have had limited hours due to the death of my father and am just getting caught up with correspondence.
I have reviewed the details of the complaint and verified that the refund in question has been processed. Please see the attached image that shows verification that this refund was in fact processed on 11/20/2023.This image was redacted to remove **************-Sondgroths personal information;however, it is clear that a full refund was issued, and a credit was provided to her back.
I am very apologetic that ************************ refund was not received on a timeline that left her satisfied and I am hopeful that we have another opportunity to show her the quality of our service in the future.
If you have any additional questions, please do not hesitate to contact me.
~*************************
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.