ComplaintsforOlympic Breeze

• Initial Complaint

  03/14/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  I purchased a motorcycle thru this company in November 2021. I didn't receive the bike until late December I payed to get it assembled for a Christmas present. He rode the motorcycle a couple of times due to the weather. So we brought the bike out after the weather cleared and couldn't crank it. Come to find out the battery is up under the seat to where you would have to reassemble the bike to reach it. It was also leaking break fluid from the chamber. I reached out to a Maria an employee of the company to report my issue and she said i was past my 60 day warranty parts replacement. I requested this item to be fixed in February which put me in the window of the warranty. She is not trying to fix the bike or my warranty issue.

• Initial Complaint

  01/21/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  I bought a ebike from them 7/30/21 with a 1year warranty now they disconnected their phone and cant get my bike fixed i paid 1040.00 for the bike and thinking it was underwarranty thry just dont respond saying they are conracting the manufactor ***** bikes who i filed a complaint against and wontdo nothing ijust want them to fix my bike that fell apart

• Initial Complaint

  12/27/2021

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  On October 15th I paid my first installment of $362.56 through ****** to Olympic Breeze. I subsequently paid the next two installments of the same amount on November 15th and December 15th as I was beholden to the loan company to pay back the amount in full, which totaled 1, 087.68. However, from the first use of the scooter, it showed signs of dysfunction. Thinking it was a charging issue, I tried the scooter on a commute to work. It was about 15 minutes into the drive that the scooter became increasingly difficult to maintain energy. At a certain point, it gave out entirely and started to smoke. This same day I reached out to the company. The company eventually reached out to the founder and creator of the scooter, who worked with my husband and I to try and fix the scooter. He worked hard with us to try and repair it remotely- him from ************, PA and my husband and I from ********* *** After sending us a piece that was meant to fix the issue, it unfortunately was still not functioning and we no longer felt comfortable keeping the item, it was a safety issue in addition to being a defective product. At first blush, the owner did not want to take the product back. He ultimately found that to be unfair and allowed us to ship the product back..if we could find the right box. We spent weeks trying to find the right box and realized that because the box was custom to the scooter it would be an impossibility. We reached out again. The owner said that if we could drive the scooter to ************ that he would take it. I tried several times to make appointments with him, that he said he may or may not be able to receive the scooter, and would not receive the scooter on the weekend. As a School Director, there was high stakes in taking a day off of work to deliver this large item that had a possibility of being received. Finally, I was able to take a day off. Reaching out to the owner once again, he decided that he no longer wanted to take the sco

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