ComplaintsforVOX Electronics

• Initial Complaint

  04/04/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  On March 28th I visited Vox Electronics to get a phone protector screen and the guy convinced me to buy a phone case that has a battery back to charge my phone which came out to $108.50. I paid for that. After that, the guy started to talk about some headphones they had and they looked nice. He said he would sell me 3 headphones for the price of $270, I told him that was a lot. He stated that if I buy 3 headphones he would throw in the phone protector and the phone case for free that I already paid for. He said he would deduct the amount I already paid from the $270 which would be around $160. After I left I looked at the receipt and noticed he did not deduct the $108.50 from my total. I went back the guy was not there but did talk to the kid there and told me to call the number on the receipt which I did, but they are not doing anything to help me.

  Business response

  04/05/2024

  We sincerely apologize for the negative experience you encountered during your recent visit to our store. Your feedback is invaluable to us, and we appreciate you taking the time to share your concerns.
  
  Following a thorough investigation into each transaction of the day and a discussion with your sales agent, we have determined that there was a misunderstanding. While we regret any inconvenience caused, we are unable to offer further discounts beyond those already applied to your purchase.
  
  However, we are committed to resolving this situation to your satisfaction. As a gesture of goodwill, we would like to offer you a lifetime guarantee on your purchased items. This means that should you encounter any issues in the future, we will replace your items free of charge.
  
  Please do not hesitate to contact our *************************** at ********************************** or call us at ************** to discuss this further. We are dedicated to working with our customers to ensure their satisfaction.
  
  Thank you for bringing this matter to our attention, and we look forward to the opportunity to serve you better in the future.
  
  Sincere,

  Vox Electronics

  Customer response

  04/08/2024

   
  Complaint: 21530877
  
  I am rejecting this response because: Your sales agent miscommunicated with what the sale actually offered, which was to include what I already purchased prior to deducting the pricing  of the headphones. Now I am down$108.50 dollars. The lifetime guarantee warranty was already offered to me when I bought the headphones and if the company actually seen the video and did their investigation they would have known that so again that is the wrong communication for something that was offered to me already. So they are just trying to steal money from me that should have been returned or deducted from the pricing of the headphones. The sales person also sold me headphones that he said were worth $499.99 each and when I went back to look on line they are only worth $30-50 dollars he tried to quickly show me the pricing on his phone and took it away right away. Point blank if it was a misunderstanding refund me my $108.50 or let me return the headphones for full headphone refund. I do not think it is fair to charge me $270.95 for headphones that are only worth about $40.
  
  Sincerely,
  
  *******************************

  Business response

  04/15/2024

  Your dissatisfaction is not reflective of our standards. We're deeply sorry and committed to resolving this matter urgently to improve your experience. We are sorry you feel that way, our company will gladly help you with the issue. Our customer service representative will assist you with making things right, please send a copy of your receipt to ********************************** or call our customer services line at **************.

  Sincerly.

  Customer response

  04/19/2024

   
  Complaint: 21530877
  
  I am rejecting this response because:They are not doing anything to make this transaction right. They know their sales person miscommunicated wrong information. I am not asking for a full refund, all I am asking for is for a refund for the amount promised to me that would be deducted from the last sale which is $108.50. They tried to offer a lifetime warranty which I already have, that shows their communication is bad. Their sale agents miscommunicate information with customers to steal their money and when confronted they say their policy is not refunds when they sale items that are not worth what they promote them for. I will be satisfied if my $108.50 is refunded as promised to be deducted and it wasnt.
  
  Sincerely,
  
  *******************************

  Business response

  04/19/2024

  We deeply regret the negative experience you encountered during your visit to our store. Your feedback is immensely valuable to us, and we sincerely appreciate you taking the time to share your concerns.
  
  As we explained in our previous communication we truly sorry for the misunderstanding, we understand and regret any inconvenience caused, we are unable to extend further discounts beyond those already applied to your purchase.
  
  However, we are fully committed to resolving this situation to your satisfaction. As a gesture of goodwill, we would like to help you.
  Please contact our *************************** at ********************************** or call us at ************** to discuss this further. We are dedicated to working closely with our customers to ensure their complete satisfaction.
  
  Thank you once again for bringing this matter to our attention. We eagerly anticipate the opportunity to serve you better in the future.
  
  Sincerely,
  
  Vox Electronics

  Customer response

  04/22/2024

   
  Complaint: 21530877
  
  I am rejecting this response because: They keep saying the same thing "However, we are fully committed to resolving this situation to your satisfaction. As a gesture of goodwill, we would like to help you.
  Please contact our *************************** at ********************************************************** or call us at ************** to discuss this further. We are dedicated to working closely with our customers to ensure their complete satisfaction". But they are not committed to resolving this to my satisfaction. I call them, and email them and they are not offering anything to make this situation better or make me feel like they didn't steal $108.50 away from me. If they want to make things better and satisfy me as a customer they can call me and offer something I already don't have or bought from them like the lifetime warranty. ************. I want to see action and not just say something on here to make it look like they are trying to do something, because when I call they are not willing to do anything.
  
  Sincerely,
  
  *******************************

  Business response

  04/23/2024

  We sincerely apologize for any inconvenience you may have experienced recently. Please allow us the opportunity to rectify this situation promptly.
  
  Regrettably, our records indicate that our last communication with you was on April 19th. However, please rest assured that our primary objective is to provide you with the assistance you require. We are committed to resolving any outstanding issues to your satisfaction.
  
  Please feel free to contact us at your earliest convenience to discuss your concerns. Alternatively, if it is more convenient for you, our team will reach out to you promptly to address this matter and ensure a swift resolution.
  
  Once again, we apologize for any inconvenience caused and appreciate your patience and understanding as we work to resolve this issue.
  
  Sincerely,
  Vox Electronics

  Customer response

  04/24/2024

   
  Complaint: 21530877
  
  I am rejecting this response because: The business has not reached out as I have requested in my previous communication. ************.
  
  Sincerely,
  
  *******************************

  Business response

  04/26/2024

  Dear *******************************,
  Thank you for your response.
  We apologize for any oversight in our previous communication and for not reaching out to you as requested. Your feedback is valuable to us, and we are committed to addressing your concerns promptly.
  I will personally ensure that someone from our team contacts you at the provided number *************) to discuss your issue further and find a resolution that meets your expectations.
  Thank you for bringing this to our attention, and we appreciate your patience and understanding.
  Sincerely,

  Customer response

  05/06/2024

   
  Complaint: 21530877
  
  I am rejecting this response because: Company said they would get a hold of me to make things better and still no call and its been a while.
  
  Sincerely,
  
  *******************************

  Business response

  05/06/2024

  We acknowledge your frustration and sincerely apologize for any inconvenience caused. Please be assured that we are fully committed to rectifying the situation promptly.
  Furthermore, I would like to present you with an alternative solution to address this matter. Our customer service team has reached out to you and provided information regarding the available options to resolve your case.
  Kindly feel free to contact us that our lines of communication remain open from Monday to Friday. Our dedicated team stands ready to assist you with any further inquiries or assistance you may require.
  Thank you for your understanding and cooperation in this matter.

  Customer response

  05/07/2024

   
  Complaint: 21530877
  
  I am rejecting this response because: *********** has not reached out to me with options. No one has called as promised and No one has offered me anything to make this right after the company has stolen my money.
  
  Sincerely,
  
  *******************************

  Business response

  05/15/2024

  
  Thank you for reaching out to us and for your candid feedback. We genuinely apologize for any inconvenience you've experienced and for falling short of your expectations in resolving the issues with your massage chair.
  
  We understand the frustration you're feeling, and we want to assure you that addressing your concerns is our top priority. We have communicated internally to ensure that our customer service team is actively engaged in resolving this matter promptly.
  
  Rest assured, we are committed to rectifying this situation and offering appropriate solutions to make things right.
  
  To expedite the resolution process and ensure your satisfaction, we encourage you to reach out to our customer service team directly. They are well-equipped to assist you with any further inquiries or concerns you may have and to explore potential options for resolution.
  
  Your feedback is incredibly valuable to us, and we genuinely appreciate you bringing these issues to our attention. We are fully committed to regaining your trust and resolving this matter to your complete satisfaction.
  
  Once again, we apologize for any inconvenience caused and thank you for your patience and understanding as we work to address your concerns.
  
  Warm regards,

  Vox Electronics

  Customer response

  05/15/2024

   
  Complaint: 21530877
  
  I am rejecting this response because: ************ sends out the same response each time. It is hard to get a hold of them so I asked for someone to reach out to me to fix this issue of them stealing my money and they have not done so. Again, here is my number ************. This is just going back and forth with responses with no solution. 
  
  Sincerely,
  
  *******************************

  Business response

  05/24/2024

  Dear ************************,

  Thank you for your message, and I apologize for any frustration you have experienced.
  We are committed to resolving your issue promptly. I have escalated your concern to our customer service manager, who will reach out to you directly at the provided phone number, ************, as soon as possible.
  We appreciate your patience and understanding.
  

  Sincerely,

  Vox Electronics

• Initial Complaint

  01/18/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Vox Electronics Miracle Mile ********* Purchased Dec 4th, 2023 We have communicated to VOX our displeasure with the purchase made 12-4-23 from the Vox Miracle Mile Kiosk via several emails and texts. (attached files)The salespeople were talking over us, and we were distracted by them constantly bringing additional products screen covers, battery chargers, headphones, cables, iPhone selfie holders, a projector, etc., all the while two salespeople talking at the same time being very aggressive and intimidating.The next morning, we returned to the kiosk to return the items. We were told by the salesperson that they do not do anything at the kiosk and to call customer service, and, if we dont like their response, to contact our credit card company. We asked if customer service was in ********* and if we could return the merchandise at that location. We were told again to call customer service. When we contacted customer service, it was the first time we were informed about the no-return policy. At the time of purchase, the no-return policy was not disclosed. Our receipt did not have a no-return policy, and all sales are final (However, for the sake of discussion, if there were, we still would not have known the companys policy before the purchase) I understand "buyer beware," but my complaint is about misrepresentation, non-disclosure, questionable sales tactics, and preying on ********** would be surprising to learn that no consumer laws obligate the merchant to explain and inform the customer of its return policy, especially a controversial one. That would allow the customer to then make an informed decision regarding the purchase before spending their money

  Business response

  01/19/2024

  Dear client,

  We truly empathize with the challenges you've encountered regarding your purchase, and we are dedicated to doing everything within our means to assist you in resolving this matter. In order to solve this matter kindly don't hesitate to contact our **************************** and we're pleased to inform you that you can proceed with the exchange at our store. We are grateful for the opportunity to address and resolve this inconvenience for you.
  Should you require any additional assistance or have further inquiries, please feel free to reach out to us at ************** or via email at **********************************.

  Sincerely,
  Vox Electronics

  Customer response

  01/23/2024

  We are not satisfied. We requested a refund not an exchange. We visited the *** website and did not see anything that we desire. The documents we provided has demonstrated a refund is requested Vox is just repeating the same thing over and over. We have offered to return all merchandise at out expense All unopened and unused. We are senior citizens that feel that we were victimized.

  Customer response

  01/23/2024

   
  Complaint: 21165098
  
  I am rejecting this response because: We are not satisfied. We requested a refund not an exchange. We visited the *** website and did not see anything that we desire. The documents we provided has demonstrated a refund is requested Vox is just repeating the same thing over and over. We have offered to return all merchandise at out expense All unopened and unused. We are senior citizens that feel that we were victimized.
  
  Sincerely,
  
  *************************

  Business response

  01/25/2024

  Dear valued client,

  We understand the challenges you have faced with your recent purchase, and we want to assure you that we are committed to assisting you in resolving this matter. To facilitate the resolution process, we encourage you to reach out to our **************************** Additionally, we are pleased to inform you that an exchange can be processed at our store.
  For prompt assistance, please contact our *************************** at ************** or via email at *********************************** We appreciate the opportunity to address and resolve any inconvenience you may have experienced.
  Should you have any further inquiries or need additional assistance, feel free to reach out to us. We value your business and are dedicated to ensuring your satisfaction.
  

  Sincerely,

  Vox Electronics

• Initial Complaint

  10/27/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Unresolved

  More info

  Vox Electronics located in the mall ********************************************************************* took advantage of a disabled Senior and scammed him into ******** charges. I caught them within the hour of the charges and provided their merchandise back to them and then asked for a void of the charge or a refund and was told no since the receipt says no refunds. They took a confused stroke victim senior and charged him $5000 for headphones and chargers for phones then separately charged him 2167,60 for a projector - they were left with the merchandise and a promise to deny the charges. I need to have them admit to **** for our claim that they kept the merchandise and we dont have it. Details in the form I filled out (accidently used the CA version of the BBB form and am attaching it)

  Business response

  11/08/2022

  We are sorry you feel this way and deeply apologize for your negative experience related to your purchase at our store. We take feedback very seriously, and we appreciate the feedback you are providing to us, it is very valuable, and we will make sure we improve our service. As stated in our receipts we do not offer refunds, only exchanges within 14 days of purchase. However, we would like to help you with this matter. We are more than happy to assist you to process an exchange of the items. Please feel free to reach out to our *************************** at **********************************************************.  Or call us at **************. We are glad to work with our customers to make sure they are satisfied.
  Thank you,

  Customer response

  11/15/2022

   
  Complaint: 18321098
  
  I am rejecting this response because: I dont have any merchandise to exchange since it was left in the store AND that the receipt that shows no refunds prints AFTER the sale is charged and I attempted to resolve this on site within an hour of the con on my father - which violates elder protection laws.
  
  Sincerely,
  
  *************************** via *********************** Daughter 

• Initial Complaint

  04/18/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unresolved

  More info

  I was in Las Vegas,bought some electronic gadgets,such as phone chargers and headphones,used the phone charger for a day,they quit working,tried to take everything back since I live in ****,and didn't want to get stuck with a bunch of non-working electronics,they then told me no refunds,if I would have known this,I never would have purchased,I want my money back for everything I purchased,I don't think it's fair that they have these policies and don't tell the customer when purchasing,now,I'm stuck with all of this useless crap,please help!

  Business response

  05/12/2022

  Business Response /* (1000, 5, 2022/04/20) */ We apologize for your negative experience related with your purchase at our store. As stated in our receipts we do not offer refunds, only exchanges within 14 days of purchase. However, we would like to help you with this matter. If you are not satisfied with your purchase, we can send you instructions via email on how to exchange the products. You keep 100% of the money paid in store credit if you wish to do an exchange. We are happy to work with our customers to make sure they are satisfied. Our customer service department will assist you, please feel free to reach out to us directly at [email protected]. Consumer Response /* (3000, 7, 2022/04/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) They didn't tell me there was not returns, yes it's printed on the receipt however then it's too late. It should have been told to us before we made the purchase. I want to return the items for a full refund. Business Response /* (4000, 9, 2022/04/27) */ Dear Rebecca, once again we apologize for your negative experience related with your purchase at our store. We want to help with any issues you may be experiencing with the purchased products. As stated in our receipts we do not offer refunds, only exchanges within 14 days of purchase. However, we would like to help you with this matter. We are more than happy to help you process an exchange. Our customer service department will assist you, please feel free to reach out to us directly at [email protected]. Or call us at 1-800-878-5819. Thank you, Consumer Response /* (4200, 11, 2022/04/28) */ (The consumer indicated he/she DID NOT accept the response from the business.) I want to send the products back and I want my money back. Yes it states on the receipt that no refunds. However no where or did anyone tell us there are no refunds before making the purchase. Once you pay for it it's then says on the receipt no refunds. I want my money back and for them to take the crappy products back. Once again the chargers do not work. I want a full refund and for this company to post no refunds for customers to know before they buy your products.

• Initial Complaint

  10/04/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have 20 emails and 5-6 with replies. Order#1078. Bought a charging case and warranty 3/21. Case over heated. Warranty for replacement was not accepted. Bought another case and screen protector (Galaxy Note 10). Order rec'd. Screen protector was NOT for a Note 10. Sent pics. They insisted they sent the correct item. Next I applied the charging case to my phone, charged it overnight. Case burned out charging port on my phone. Sent pics. Requested a replacement of both items. Sent back both items. Items rec'd at per USPS. No response re: return or replacement. I would like a full refund for warranty/charging case/screen protector and/or replacement for case/screen protector along with warranty refund that couldn't be used though it was registered and paid for. Additionally their number is no longer in service.

  Business response

  10/27/2021

  Business Response /* (1000, 5, 2021/10/06) */ We apologize for your negative experience related with your purchase at our store. As stated in our receipts we do not offer refunds, and exchanges within 14 days of purchase. Although your purchase was in March and the 14 days have already passed, we would like to help you with this matter, if you are not satisfied with your purchase, we can send you instructions via email on how to exchange them for something else. You keep 100% of the money paid in store credit if you wish to do an exchange. Please contact us to 1-800-878-5819 or [email protected] and we will gladly assist you. Our Customer services is active and proving care to all our customers. Consumer Response /* (3000, 7, 2021/10/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) Thx for reply. You misunderstood. I purchased a replacement and the replacement did not function. And the paid screen protector replacement was incorrect also. Order 1078. I paid for a replacement even though I have a paid warranty card that also did not work. I do not want to replace the original but replace the replacement I bought as it MALFUNCTIONED and burned out the port on my phone. I have since sent back both the replacement as well as the incorrect sized screen protector. I attached the USPS tracking which shows your company received my returns. I am awaiting REPLACEMENT of these items (that I paid for order 1078) not the original March purchase. Thank you. Business Response /* (4000, 9, 2021/10/13) */ Dear Sheila C**: We tried to contact you to the phone number you provided but we were not able to get a hold of you, however we left you voice mail with the company information asking to call us back. We were not able to find any records of the items you mentioned you returned to us, we are under the impression that you were communicating all this time with the manufacturer RLX directly, as we could see in the attachment you sent with this complain. We would love to clarify this issue and help you to resolve the problem, please contact us to our Customer Service email, the member of our Customer Service team will be happy to help you. email: [email protected]

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