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ComplaintsforSuperior Concrete Coatings
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Complaint Details
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Initial Complaint
10/20/2022
- Complaint Type:
- Order Issues
- Status:
- Unanswered
on july 15 2022 we had superior concrete coatings redo our patio. it was **oldecking that was flaking off so we hired this ** to put pebble tech (rubber type) like what you find on childrens playgrounds, however they claim they **uldnt get that type of material so we went with there flake pebble **ating that goes on top of concrete. the patio turned out great however while they were doing new floor they damaged my property which as follows.1. they burned and scrapped my vinyl gate.2.they burned our hot tub cabinet in front.and 3. because we **uldnt get the rubber **ating there was supposed to be a credit per sq ft on floor.i also have pictures of damage,as well as txt msgs about these problems.we also documented the txt calls and hardly **uld reach them or they ignored my calls after trying many times to try and resolve this issue.i finally got ahold of **** hes the manager of our salesman (*********************) which they claim they fired him? that what i was told when i finally got ahold of ****. i tried many times to reach out to **** to **me to some sort of **mpensation all i kept getting was excuses.but on oct 6th 2022 **** agreed to give me ****** dollars back plus my warrenty papers which implied (lifetime on chips fadding pealing as long as we owened our home or 15yr warrenty if we sell).all this was to be paid to me on monday oct 10th 2022.monday came and went, i txt and left voicemall and still havent heard back.i finally got fedup with this,thats why im filing this report.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.