Customer ReviewsforHARNA

There is nothing transparent about their policies or subscriptions, including cancelation. I tried to cancel twice, not realizing it was unsuccessful until I contacted customer service requesting a refund before the new charge had even cleared my account, which they denied. The cancelation process was lengthy and prompts you to "freeze" your account instead of canceling it, meaning you will have a brief period of no charge until they begin charging your account again. I did not want this, but this was the option offered to me the second time I attempted to cancel. It should not be that difficult to cancel a subscription service. The app is constantly prompting in-app purchases that you can easily mistakenly make. I have read many other reviews that state similar complaints. They are tricking people

Dear Alex, Thank you for taking the time to submit your message through the Better Business Bureau. We’ve thoroughly reviewed your complaint filed with the BBB platform and want to address the concerns you've raised. It's important to clarify that HARNA is a cycle-based fitness app for women that knows the nature of your body and provides the best results. We do not generate accounts automatically. To subscribe to our service, customers need to provide their billing information on our website during the payment process. Please note that if you have problems canceling or need assistance, we recommend that you contact our support team immediately to resolve your issue as soon as possible. We are sorry to know that our service didn’t work out for you and apologize for any possible inconvenience. We strive to provide every customer with the best possible experience. This is confirmation that we decided to refund the amount of 39.99 USD. Your subscription has been successfully canceled at your request. Rest assured, there won't be any additional charges. Please be aware that it may take up to 10 days for the refund to show up on your bank statement, depending on your card issuer. If you have any questions or comments, please don't hesitate to reach out at [email protected]. We are always here to help. Best regards, HARNA Team

This company is scamming everyone. Excessively charging you and will say outright they won’t give you back the money.,

Dear Tashieka, Thank you for taking the time to submit your message through the Better Business Bureau. We’ve thoroughly reviewed your complaint filed with the BBB platform and want to address the concerns you've raised. It's important to clarify that HARNA is a cycle-based fitness app for women that knows the nature of your body and provides the best results. We do not generate accounts automatically. To subscribe to our service, customers need to provide their billing information on our website during the payment process. Kindly note our service is subscription-based. The charge you have received is from our payment provider for the renewal of your subscription. We are sorry to know that our service didn’t work out for you and apologize for any possible inconvenience. We strive to provide every customer with the best possible experience. This is confirmation that we decided to refund the amount of 99.96 USD in full. Your subscription has been successfully canceled at your request. Rest assured, there won't be any additional charges. Please be aware that it may take up to 10 days for the refund to show up on your bank statement, depending on your card issuer. If you have any questions or comments, please don't hesitate to reach out at [email protected]. We are always here to help. Best regards, HARNA Team

When downloading the app to purchase the plans that you want, they have it so that one click purchases add-ons after purchasing your original plan. It makes it look confusing too. It doesn’t say “purchase these additional plans” it is vague language and when I tried to scroll, I accidentally pressed a button. When I got to the next page, I realized it was a button to purchase add-ons. But I couldn’t go back to say I didn’t want it. It never went to a cart to finalize a payment, it had processed right away. I never received a receipt, only for the original purchase, so I thought I was in the clear. It’s ridiculous that one click purchases happen nowadays. I emailed the company and they said that they don’t refund accidents. They lost a customer who would have kept paying for their 3 mo plans regularly with this gimmicky way to have customers tricked into buying more plans. The plans aren’t even that great. Go purchase the ***** app, it’s better.

Dear Skyler, Thank you for taking the time to submit your message through the Better Business Bureau. We’ve thoroughly reviewed your complaint filed with the BBB platform and want to address the concerns you've raised. It's important to clarify that HARNA is an app that offers a personalized plan to help you stay fit, taking into account the phases of the cycle and developing healthy eating habits based on your preferences. User accounts are created manually by customers themselves during the subscription process. We do not generate accounts automatically. To subscribe to our service, customers need to provide their billing information on our website during the payment process. Kindly be informed that the additional materials purchase window contains the reject button which helps to avoid the additional purchase. We are sorry to know that our service didn’t work out for you and apologize for any possible inconvenience. We strive to provide every customer with the best possible experience. We have reviewed records in our database and identified a total of 51.98 USD in charges to your bank account. This is confirmation that we decided to refund the said amount in full. Your subscription has been successfully canceled at your request. Rest assured, there won't be any additional charges. Please be aware that it may take up to 10 days for the refund to show up on your bank statement, depending on your card issuer. If you have any questions or comments, please don't hesitate to reach out at [email protected]. We are always here to help. Best regards, HARNA Team