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ComplaintsforMcDonald's
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Complaint Details
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Initial Complaint
11/07/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Absolutely atrocious experience this morning here. I placed an order via the McDonald's app. I arrived at the restaurant and checked into my curbside spot at 9:46 AM. They did have a very long drive-through line and a decent amount of traffic coming in and out of the restaurant. It was at the 15 minute **** at approximately 10:01 AM that I first called the restaurant to inquire on the status of my curbside order. I was told by a rather dismissive and rude individual who answered the phone that "Oh he is short staffed today so hopefully it will be out soon" this individual hung up the phone. Not only did they not take accountability, but they deflected the blame on whoever "he" is. I completely understand about being short staffed so I overlooked this initial phone call. Another 15 minutes to pass at approximately **** or shortly after I called again. This individual said I'm sorry it will be out shortly and again I got hung up on. Fast forward to **** nearly 40 minutes later I still have not received my order which, by the way was only 3 side orders a Bacon for my dog. I called a third time and the phone was picked up, but immediately hung up. I proceeded to call again and it just rang. At this point. I had been waiting over 40 minutes for three side orders of bacon. I had to take my dogs in the store and wait yet another eight minutes before even being acknowledged by a unapologetic, insincere, and dismissive individual who quickly handed me my order. My order was incorrect so I had to go back into the restaurant and received no apologies while waiting 5 more minutes for my order to be corrected and filled. Absolutely atrocious service by a horrible staff
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.