ComplaintsforAll American Repair Services, Inc.

• Initial Complaint

  01/06/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  Signed contract on 11/11/22 for Bathtub Demo and walk in shower installation with shower valve and and shower pan installation and half paid upfront via check for $4,745.00. Said check cashed by contractor and cleared my checking account on 11/14/22. On 11/16/22, my master bathtub was removed, drywall cut out, insulation exposed. Contractor's Plumber allowed discharge of water onto my exposed walls/insulation and brought an industrial fan x 1 to dry out the area. Contractor's ******* returned on 11/21 to take his fan. On 11/21 contractor installed new baseboard per our contract. Contractor sent plumber to not move the drain to the center but leave the bathtub drain in place and install a 1.5 inch shower drain. I told All American Repair Owner, Damir, that city code requires a 2.0 shower drain and it should be moved to center of shower. Owner Damir said, no. I texted him pictures of city code book. He told me it would be $1100 to install center 2.0 inch drain. I told him it was his responsibility to quote a contract to code and with applicable permits as that is why I paid and signed a contract with a licensed contractor as I lack the expertise and am relying on his professionalism. He denied needing permit to open shower wall, install shower valve or shower pan. He finally verbally agreed to have his contracted plumber get permits and absorb the extra cost of proper drain installation location and size. Since 11/21/22, no one has been at my home to work on my shower. **********'s plumber called me on 12/7/22 to say his brother passed away from a heart attack the week prior and that is why he lost contact with me. The Contractor's plumber last contacted me on 12/16/22 and said he had the plans but the permit office was closed on 12/16 but would be filing them soon. NO PERMITS have been filed per CITY and no work done as of today, 12/28/22.

  Business response

  01/09/2023

  ********************* was informed prior that  the process of the her  plans to be drawn up and permit is issued by the ***************** ******************* , takes approx. takes 2- 3 months.

  We have submitted the plans to the *****************- Plans Department/*******************  and are waiting on them to review and accept, so they can issue the permit, and  we can continue the project.

  Due to the Christmas Holiday and New Years Holiday the ******************* only works Monday thru Thursday. every Friday there office is closed.

  This was explained to ********************* already.

  We completed all the ROUGHS on this property, and is exposed, will be ready for Inspection once, the ***************** *******************  issues the permit.

  Work will Continue and Inspections will be called in to the ******************* for each steps that the ******************* requirement of ********************* permit. 

  The Contractor/Office Staff will follow up with the *****************, Plans Department/******************* on the progress of the permit and will notify *********************, once we know.

   
  

  Customer response

  01/12/2023

   
  Complaint: 18653196
  
  I am rejecting this response because: I was never informed the permit process would take 2-3 months until 1/4/23 which is after I filed this BBB complaint in late December 2022. The business owner, *****, last communicated with me on 12/5/22 saying "*** has to have it inspected then we'll go ahead and continue".  *** the plumber on 12/5/22 then replied in group text, "yes, I just got my drawings.". No education on timeline was given, despite request, which is a professional courtesy.  Can we see the submission date of the drawings?
  
  Sincerely,
  
  ***********************************

  Business response

  03/01/2023

  BBB called our office concerning this complaint for a response 3/1/2023.

  I informed BBB that we have not received any notification from BBB prior thru email, I checked our email spam folder, recently deleted folder and show nothing in these folders.

  I informed ************ with the BBB of this and gave her a new email address to send any correspondence concerning this matter.

  ******************* - (Sub Contractor) pulled a permit for this Project.

  ***************** Building Inspection were called in on this project.

  Last week Flooring Company- (Sub Contractor) the Shower Tile and Trim was installed and completed.

  Following Punch List will be taken care of-

  1. Reset the Vanity Cabinet- No charge to the Owner!

  2. Reset the Faucet Sink- No charge to the Owner!

  3. Install Backsplash- No charge to the Owner!

  4.Cleaning the Carpet for the Homeowner - No charge to the Owner!

  This project is scheduled for completion next week.

  1. Final Building Inspection will be called to the ***************** Building Department

  2. Final Walk Thru will be schedule with the Homeowner and GC (pictures will be taken of all completed work in her bathroom) 

  3. Final Payment will be requested at the time of the walk thru.

  Then this file will be closed once final payment has been received by the Homeowner.

  If you have any questions, please email me at my new email address.

  Thank you,

  ******

   

   

   

   

• Initial Complaint

  05/18/2022

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  I have a house at *********** Ave. In Las Vegas. My tenant had a house fire in Oct 2020 . I hired Damir D**** at All American Repair to rebuid the House (December, 2020) working with Peggy M***** of ******* Claims as my Public Adjuster. Peggy M***** Stongly recommended All American. They both stated the house was fully insured with ******.com. , and would not cost me anything to rebuild, not even the $1000. Deductible. They also stated that the job would be finished in 4-6 months. They have just finished today after 19 months. All American Repair has sent me a final Invoice of $13,762.34. And a threat to place a Lien on my House. Peggy M***** got the Insurance to send me a final Payment of $4816.76 leaving a balance of $8945.58 for me to pay. I'm retired and live in Canada. This house rental was a main part of my income. I've already lost over $20,000.00 from the delays to the rebuild while paying all the bills. Also The HOA has several thousand dollars in fines against me because All American had a Dumpster on the street , Dead Trees and Unsightly premises. These were being fined at $50. Per week each violation. I Believe the total payment from the Insurance to be $245,048.49. Any assistance in adjustment of invoice would be greatly appreciated.

  Business response

  08/21/2022

  I think we have resolved this issue now. Thanks for your help. **** *******

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