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Find a Location

True Rest Float Spa has 1 locations, listed below.

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    Business ProfileforTrue Rest Float Spa

    Flotation Therapy

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    1 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Business Details

    Location of This Business
    5875 S Rainbow Blvd STE 102, Las Vegas, NV 89118-2555
    BBB File Opened:
    9/3/2019
    Years in Business:
    7
    Business Started:
    11/17/2016
    Business Incorporated:
    10/31/2016
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Limited Liability Company (LLC)
    Alternate Business Name
    • True Blue Indigo Vegas LLC
    Contact Information

    Principal

    • Ms. Rene Russell, Managing Member

    Customer Contact

    • Ms. Rene Russell, Managing Member

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    11/07/2023

    Complaint Type:
    Billing Issues
    Status:
    Answered
    I was charged on 11/01//23 for $65, and I was charged on 10/23/23 for $65. I did not authorize these charges. I did not authorize the storage of my credit card information. I did not authorize recurrent charges on my credit card.A couple months prior to the charges above, I called the business to make a single payment for my sister. She had a monthly membership at the business, which she closed before they charged my card.I called the business on 10/22/23 after seeing the pending charge. The manager was extremely rude and condescending. He did not want to help me. (He was also the one I spoke with when I called in to make a one-time payment on my sister's account months prior.) I told him that I did not authorize the storage of my credit card information, and I did not authorize recurrent charges. He didn't acknowledge what I was saying. He didn't want to help me at all. He didn't even want to contact "corporate" about it. He wanted me to send an email myself. I explained - As the manager he should be the person to take care of this and reminded him of the unauthorized use of my card. He told me he would and that he would call me the next day. I didn't hear from him again, however he did charge my card again less than 2 weeks later.Notes - In 2021 I did make another purchase on my sister's account. - In 2023 when I made the phone payment on my sister's account, I asked the business if they could switch the name on my sister's account to my name. They said no.
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    Customer Reviews

    0 Customer Reviews

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    Local BBB

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