279 Customer Reviews
Review from VK EXPRESS V
1 star05/29/2024
I am the carrier, American auto contracted me to the job, we delivered a customer's car in February 2024 and American still did't pay us. Calling and emailing them almost every week. Mark is RUDE always hang up on me. Customers and carriers please DO NOT DO ANY BUSINESS with this company!Review from Van F
1 star05/18/2024
Mike in support was rude and not a suitable person for support services!!! I called to gain more details pertaining to my shipping. He was rude and when I advise j did not like his tone he hung up on my face!! Now k have to seek for a refund and look for others services as he told me to do!Review from Kristie R
1 star05/15/2024
My husband and I paid over $1400 to have our F-150 pickup truck picked up in AZ and delivered to MD. We were told we would have our truck in 5-6 days. It is now 2 weeks later and we have no idea when we will be getting our truck. When you call American Auto they are incredibly rude and treat you like you are an inconvenience for them to have to deal with. They give you the drivers phone number and tell you to call the drive for answers. Our experience is that the drivers do not answer their phones or return phone calls. American Auto Shipping didn't have any answers or know where our truck was for the last 7 days. We were finally able to get one of the drivers on the phone and found out our truck was sitting in a hub in Philadelphia and it was damaged. American Auto Shipping didn't return any of our calls after we found this out. We have no idea when we will or if we will see our truck. Getting them to help you when things are going wrong is nearly impossible. I read reviews on Yelp were many others were having the same experience as us. I feel I need to let people know how we have been treated and what we are going through before they make a decision to use this company.Review from Kasey P
1 star05/08/2024
We ARE a transporter. American Auto Shipping. Inc. does not transport the vehicles; they call great transporters like us to transport the vehicles for them. We transported a 2021 Chevrolet Trailblazer from Oregon to Montana. Pickup was on Jan 30th to a hearing impaired lady and delivered to her with zero problems on Jan 31st 2024. We reached out to American Auto Shipping, Inc after several weeks of the payment being late and received a pity email from them. I have it if anyone would like to see it. It states: "we borrowed out too much money on credit so we have no money to pay the actual drivers who do the work" we were told April 10th we would get a partial payment and the rest the following week. This company is a bunch of liars and scammers! We received a total of one payment for $100 of the $700 they owe! It is now May 8th 2024 and American Auto Shipping, Inc is refusing to answer calls, or emails or make any further payments! Very poor business management! Their poor accounting practices are NOT our problem!Review from Cristiano G
1 star03/19/2024
Worst experience ever! The agent hooked me up with a $500 quote and then on the day of the pickup I get blackmailed to pay $900 instead...they say there is nobody available for $500...scammers! Plus, they provide the wrong address for the drop off and the driver asks me extra $100 to drop the car at the proper address... I asked several times a refund for this damage, but the company refuses it and start blaming anything else but them... Great JOB! Please, don't do like I did...hire a professional, not these clownsReview from KD B
5 stars02/26/2024
The transportation and delivery of my vehicle from California to Maine was a great experience. From booking the service to receiving the vehicle, everything went smoothly. The vehicle was delivered on time without damages even though weather was bad. Communication was outstanding with American Auto Shipping representatives, the carrier and the actual driver. I really appreciate the services and will definitely refer them to family and friends and will use them again for future transportation needs.Review from David R
5 stars02/23/2024
This is my 'go to' place and have used them several times. My latest delivery was an enclosed shipment for a Demon 170 from Waco to Las Vegas. All handled well. 5 Stars.Review from Gary B
5 stars02/20/2024
Just received our second car ship from Detroit to Fort Myers and all went well!Review from Mike R
5 stars02/16/2024
Great job, very professional east to contact. Car was delivered on the day we needed it and was on time.Review from Kathleen M
5 stars02/15/2024
Our experience with American Auto Shipping was great! Josh was very professional and communicative. Jose, the driver, was punctual and kept us informed about the pickup and delivery process. Follow up to check on how everything went was wonderful and we even got a reimbursement for a car wash! I highly recommend this company for car transport!
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