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Complaint Details
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Initial Complaint
11/14/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Massage chair planets warranty is a scam. Purchased a chair from them and it stopped working while still under warranty. Spent the last 11 weeks trying to get them to fix it and still havent fixed the chair. Technician came and left within 5 minutes with no parts. Should of resolved this by now. Why sell a warranty from a company that isnt reputable.Business response
11/16/2022
We have been using Guardian Products as our 3rd party extended warranty company for over 10 years. They always take care of our customers and that's why we continue to use them. It is true that they send the tech out first to diagnose the issue. The tech will then order the part and if it's something that involves them coming back to do the repair they will contact you again to schedule this. In your case the tech recommended that the remote control be replaced and that should resolve the issue. The remote is not something where a tech needs to come back and install it, it just plugs into the back of the chair. I believe in your case the remote did not correct the issue and the tech is scheduled to come out again to diagnose the chair further. I'm not going to blame this 100% on Covid, however in our business we do still have supply chain issues, especially when it comes to parts. This is the reason why it took so long to get the remote to you. That is not under our control. We are still working with Guardian to get this resolved for you. Your patience is appreciated.
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Contact Information
Business hours
Today,11:00 AM - 7:30 PM
MMonday | 11:00 AM - 7:30 PM |
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TTuesday | 11:00 AM - 7:30 PM |
WWednesday | 11:00 AM - 7:30 PM |
ThThursday | 11:00 AM - 7:30 PM |
FFriday | 11:00 AM - 7:30 PM |
SaSaturday | 11:00 AM - 7:30 PM |
SuSunday | 11:00 AM - 6:00 PM |
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.