Business ProfileforRetro Gaming House

I placed an order a month ago and I haven't received it yet, I try email them a few times and no response from them is there a way to report them with FBI for investigation because I believe I not the only one with the same problem

Dear Jose *******, We have recently come across your review submitted on 02/20/2024, expressing concerns about your order not being received and the communication issues you faced. We understand your frustration and the inconvenience this situation has caused you. We want to clarify that Retro Gaming House is a legitimate business dedicated to providing our customers with high-quality gaming systems and excellent customer service. We take all customer feedback seriously and strive to resolve any issues promptly and effectively. In your case, we have records of multiple communications between us, where we addressed your concerns and ultimately issued a refund for your order. We believe there might have been a misunderstanding regarding the resolution of your issue. We have also a screenshot of the transaction showing that a refund was processed on our end, confirming our commitment to resolving the matter to your satisfaction. We regret that despite our efforts to address your concerns, your experience led you to leave a 1-star review. We are committed to learning from this situation and improving our services to prevent similar issues in the future. We sincerely apologize for any misunderstanding and the inconvenience you have experienced. We hope this clarification helps reassure you of our legitimacy and commitment to customer satisfaction. Thank you for bringing your concerns to our attention. We remain at your disposal for any further assistance or clarification you might require. Best regards, Retro Gaming House