Customer ReviewsforA1 Fence and Gate Repair, LLC

Dear BBB, I can't believe the treatment I just received. Very poor service. I'm suggesting that no one else go to this company. I spoke with Rosa at the front office and requested an appointment upon which I can get an estimate on replacing my rolling gate. Rosa stated she did not have anything for at least a week, and although that was a long period of time to get an estimate, I went ahead and said okay and we'll make the appointment. She then asked me to fill out a form. I told her I don't have the time needed to fill out that form, and she then refused to provide service because I would not fill out some form. I told her all I needed was to get a quote this is not that big of a deal and that her representative would collect all the information when they're out here anyway. That is normal and customary in this industry. I asked her to fill out the form for me and she she would not. I told her that I am too busy to fill out this form and she basically told me to have a nice day and hung up the phone. I called back and asked to speak to the owner, and she said he is not available and asked was regarding. I told her that she knows what is regarding as I just got off the phone with her. She said he is not available. I told Rosa that either he talks to me so I can tell him of the poor customer service that I received and how I would not be doing business with his company, and why he lost the business. She said he is not available again. I told her either I speak with him, whenever that would be, or I'm going to go ahead and file a complaint. She stated, "go ahead." Those are her exact words. Is that how you guys do business? Why would I want to do business with you if that's how you conduct your affairs with people that are not even clients yet. I responded to an advertisement off of the Better Business Bureau website. I can't believe the treatment I just received. Very poor service. This is why I'm suggesting that no one else go to this company.