ComplaintsforNova Innovations
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Complaint Details
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Initial Complaint
12/16/2021
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I ordered and paid on 12/4/21. I Received a confirmation right away. Then I received on December 9 that my order had shipped. On December 13 which was a Thursday I was home all day and received an email that my package was delivered. My order number is XXXXXXXX. When I contacted the company to find out where my order was I was told that they are not responsible once it ships to give a refund or track the package. Somehow that does not seem right to buy something from somebody and just because they say it shipped and they delivered it that you have no course of action with them I want my product or I want my money refunded. I appreciate any help that I can get from you also I ordered this online so I'm not sure which fashion nova it came from because they do not give you an address and they don't give you a phone number so I've had to communicate with them by email
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Contact Information
Business hours
Today,9:00 AM - 5:00 PM
MMonday | 9:00 AM - 5:00 PM |
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TTuesday | 9:00 AM - 5:00 PM |
WWednesday | 9:00 AM - 5:00 PM |
ThThursday | 9:00 AM - 5:00 PM |
FFriday | 9:00 AM - 5:00 PM |
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.