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Business Profile

Gun Dealers

Arms Unlimited Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Gun Dealers.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/03/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I don't want to leave a negative review of a small business - ever. I'd really like to see more local and small FFL's pop up, and not get overtaken by companies like PSA, **********, Optics Planet, etc. however, I've had an issue with Arms Unlimited for 3 weeks now. Long story short, *** lost my optic that I ordered from Arms Unlimited. Unfortunately, I haven't received a resolution for this. I am trying to be patient with Arms Unlimited on this issue, as it really isn't their fault that *** lost this package. I called *** to try and resolve it myself - unfortunately, they told me I cannot do anything about it, because I didn't create the shipping label. I guess I'm gonna have to keep waiting unfortunately, but being told to simply wait over the course of 3 weeks when my thousand dollar optic got lost/missing/damaged/stolen by *** is really unfortunate. I'd still like to shop with this business, as I said, I truly DO want to support the FFL's that aren't the massive ones. However, no solution has been provided to me yet.TL;DR - *** redirected my package to a state over 12 hours away from me, then said "disposed of it" for no apparent reason.My order number is ****** and the tracking number is 1ZW742X40198554569.

    Business Response

    Date: 11/02/2023

    Please be aware that this customer has also done the same thing with another business - in that case he ordered approximately $6,000 worth of night vision equipment and although the item was delivered and signed by him, he claimed that the package had been lost by **** In our current case, he has done the same, this time for $1092.06 for a rifle optic. *** tracking on our package also showed that the customer had signed for it, and he is once again claiming to have never received it. Per your request to not identify the customer by name, I have not done so. Please feel free to reach out to me via email so I can provide additional information. Per the other business, this customer has a record of doing similar actions in *******, ******** and in ********, ********. 

    Customer Answer

    Date: 11/02/2023

     
    Complaint: 20687575

    I am rejecting this response because:

    LOL, schizo!

  • Initial Complaint

    Date:05/23/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered an expensive mp5 stock on their companys website. I didn't get any shipping or tracking info. I called the company back a couple days later to get the tracking info. The sales lady was very rude and short. When the stock arrived, it was scratched and looked used. I emailed customer service and they treated me like I had damaged the part. I explained that I had never installed it or had not done anything but open the package carefully. They finally agreed to exchange it but asked that I pay for shipping back and for the replacement to ship back to me. I asked why I had to pay to ship a product to them when they shipped me a damaged product. The company responded that "management had gotten involved and that they were no longer going to accept my return" how is that for customer service! I have worked with many firearms companies with my profession. This has to be the worst customer service to date!

    Business Response

    Date: 05/23/2023

    Our automated system emails tracking numbers to customers when the product is shipped. Products are shipped exactly as received in original sealed packaging from the manufacturer. The product ordered is a factory new item. It is clear to us from the photos that either the customer attempted to install this product and caused the *********** that are now visible OR is attempting to send ** a previously owned unit in place of the new unit, either way we will not accept the item from him as it is clearly used and not in the condition we shipped it. We have zero previous business history with this customer and do not appreciate the way he has behaved thus far.

    Customer Answer

    Date: 05/23/2023

     
    Complaint: 20093479

    I am rejecting this response because:

    As stated to their sales representative, I did not manipulate the part or install the part on my firearm at any time in any way. I am not a liar as they are insinuating. I simply opened the packaging containing the part and examined it. At that time I noticed the scratches. I do not appreciate the business attitude and response to my issue. This is further evidence of poor customer service warranting a poor ******************** rating. 


    Sincerely,

    *****************************

    Business Response

    Date: 05/23/2023

    We will not be accepting this return. We know how product goes out and this did not leave our building looking like this.

  • Initial Complaint

    Date:09/16/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a product from arms unlimited on 8/26/22 order #****** and have yet to receive it. I have emailed and called and left a message on status of order and have not received any response. On there website it shows my order is in process and payed for three weeks ago. If it is in stock why then three weeks and counting. Did order before and was happy with order. Thinking twice about ordering again. If I don't get a response right away will be getting my money back on my credit card. Not happy about the service and experience.

    Business Response

    Date: 09/21/2022

    Customer ordered a firearm. Firearms must ship to a federally licensed firearms dealer. The customer has still not provided any information relating to who that dealer is or what legally licensed dealer he would like the firearm shipped to. We have not charged the customers credit card and we do not charge credit cards until items ship. We have canceled the order as it has exceeded 30 days and no money has been taken from this customer.

Arms Unlimited Inc. is NOT a BBB Accredited Business.

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