ComplaintsforGlam by KimmyFab

• Initial Complaint

  12/14/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I got a lace frontal sew in by Kimmy. Within the first week the frontal started to lift up. I took Kimmy's advice and made sure my hair was tied down so that the closure did not lift and it still did. Once the closure started lifting, I got really agitated by the glue and the feeling of the closure being on my actual forehead. I discussed this with Kimmy and she said she would fix it. I booked an appointment with her through her booking website. I ended up waiting an hour after the appointment time for her to arrive. Another lady at the salon communicated to me that Kimmy forgot something for my hair and needed to turn around. She ended up getting to the salon and she fixed my hair by utilizing what seemed to be a headband. I was not aware this band was staying on my head. Our pervious communications only stated that the closure would be fixed by it being sewn to my hair. Once I got home I started to get a headache and that is when I noticed the band around my head was tight and causing a headache. I took the band off and once again the whole closure lifted. I was so frustrated I removed the whole weave. Overall, I spent around $400.00 with her for hair that I believe was not even the right length I asked for and a service that was not properly done. The overall experience was not worth it, the room did not feel clean or well kept up. I did ask her for a partial refund on the service and she declined. She chose to blame it all on me, lie about me receiving a complimentary service, as well as lie about how long I waited on her. When someone pays for a service and something goes wrong and it need to be fixed, in my opinion that is not a complimentary service. I paid for my hair and I deserved to be happy with it and for it to last long. If it is improperly done it should be fixed for a paying customer and accurate accountability on the stylist part should be taken. While I respect the stylist and her policies, I still feel it is right to give a partial refund.

  Business response

  01/19/2022

  Business Response /* (1000, 6, 2022/01/01) */ Ok ***** thank you for being patient. so let me do my best to be thorough and address all your concerns I'm sorry that the band gave you headache that is the technique used to get the closure to lay flat when not using glue & not Hd lace as i have mentioned you. The band could have been adjusted if you had said something at the appointment, that's normally the time to do adjustments. but i do understand it may have taken some time to figure that out. I also discussed with you the look of glueless installs without HD lace, so i thought we both understood it wouldn't be the most undetectable result. Your wait time was not 1 hour, but with it being a complimentary appointment for a service where you were trying something new, and it not working for you i was being accommodating, and also communicated the fact that i was pulling into the shop when i realized i left the elastic and had to turn back. I'm not sure how i could make up for a free appointment, i would normally discount $25 if i was tardy more than the 15 minute grace period. Lastly using braiding hair for a sew in is strictly optional & something i rarely have to do when clients have enough hair. I will not be refunding your install as you stated to me prior to the appointment that you were not sure about this type of install either way, and we can not refund because your choice didn't end up working for you, Due to spending the time and effort doing it as well as adjusting it to your needs. However what i can offer you is a new install. whether you want to do the closure or not would be up to you, but since we will be starting from scratch i can do a better closure placement & i think you would like it more. Let me know if this works for you. Consumer Response /* (3000, 9, 2022/01/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) There is know accountability on the businesses part for the lack of communication regarding the service. At this point, this situation is in the past. I could care less about the money and more about the way everything was handled and is still being handled on the owners behalf. I cannot force her to see my point of view and it is clear she is set on blaming the customer, instead of trying to learn from this. While I do not accept the statement, I am ready to move on from this matter and I wish the best for this business in the future.

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