ComplaintsforHealthrolls.com
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Complaint Details
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Initial Complaint
12/02/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
Three days ago I was looking thru the aetna and cvs websites trying to find how much my prescriptions would be to transfer pharmacies and file on ins. I was clicking on different tabs because I couldn't find where to go. The aetna site had a health and wellness tab. That's where I think I unfortunately ran into this crappy company. The next day, 11-21-22, I charge for ***** appeared on my bank account. I never signed up for anything, never gave my card # to these people, and never wanted any service. I emailed the site once with no response. I emailed them again just now to the above site. Here is a copy of what appeared on my statement: Recurring Payment HEALTHROLLS.COM *********** NV #---- (I blanked out last 4 of my debit card). I told them to cancel anything and return my money. All I did was scroll thru tabs. I never clicked on anything that said I wanted to join anything.Business response
12/09/2022
Whoever It May ********************* you very much for your email.
According to our records, the client contacted us on November 23rd, 2022, and we responded to her email explaining what happened and how this began. We terminated the subscription to ensure that she would not be charged in the future, as she had requested. We never heard from her again after that.To clarify, this began when she signed up for our 3-DAY trial subscription on October 13, 2022 for USD ****. Upon registration, the terms and conditions were provided, suggesting that failure to cancel within the trial period would result in the activation of the regular membership. A welcome email with the login information for our services was also sent.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.