ComplaintsforOn Tyme Health

• Initial Complaint

  01/03/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I got a text stating on December 23,a transaction of $79.89 went through. I did not sign up for this . Want my money back

  Business response

  01/11/2024

  Hello *******,
  
  We regret any inconvenience that the customer has experienced, and we assure you that we are doing everything possible to resolve their complaint.  We take great care to ensure that important matters such as this are properly managed. 
  
  We are more than happy to clarify any misunderstanding with your order. You have signed up for a 5-day Trial of the Eatwell App for $8.95. With your purchase, you have earned an entry to the sweepstakes draw. If you are one of our lucky winners, you will be notified via E-Mail.
  
  We would like to confirm that there is no order being placed for the product, under your account. The charge of $79.89 was declined by your financial institution.
  
  Your account has been canceled. Rest assured, you won't receive any further charges. 
  
  Thank you

• Initial Complaint

  01/03/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  On Thursday, I was tricked into paying on t y m e health by offering a **** IPad Pro laptop for a shipping cost of only $9.95 the minute the credit card information was entered and it was deducted from my account it showed that I had enlisted or enrolled with this company that is not what I paid for and this is nothing more than a fraudulent Act and I will require a reimbursement a refund/plan. This is very misleading content on ******** saying you won something free and youll only need to pay **** for shipping.

  Business response

  01/09/2024

  Hello ******,
  
  We regret any inconvenience that the customer has experienced, and we assure you that we are doing everything possible to resolve their complaint.  We take great care to ensure that important matters such as this are properly managed. 
  
  We are more than happy to clarify any misunderstanding with your order. You have signed up for a 5-day Trial of the Eatwell App for $9.95. With your purchase, you have earned an entry to the Master Sweeps draw. If you are one of our lucky winners, you will be notified via E-Mail.
  
  Your account has been canceled. Rest assured, you won't receive any further charges. 
  
  
  Thank you

  Customer response

  01/10/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  12/18/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  FRAUDULENT CHARGES ON MY CREDIT CARD.

  Business response

  12/21/2023

  Hello,

  We sincerely apologize for any confusion that *** have arisen from the online offer. We understand that you joined the sweepstakes by making a payment of $9.95 on 12/17/2023, and we want to clarify the nature of the offer you participated in.
  
  Your payment of $9.95 granted you entry into the sweepstakes, but it does not guarantee the immediate receipt of the item. Winners of the monthly draw will be selected randomly, and if you are one of the fortunate recipients, you will be notified via email. 
  
  As always, we want to work with the customer to rectify any situation and resolve any complaint positively, so we issued a full refund of $9.95 today.  You should expect to see the credited amount in your account within the next **** business days.

  We greatly appreciate your patience throughout this process. If there is anything else we can assist you with, please do not hesitate to let us know. Rest assured that your account has been closed, and no further charges will be made.
  
  

   

• Initial Complaint

  12/11/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  date of transaction was on 12-12-2023. this was false advertising for ******* cup for $9.95 and was charged that as well as $34.95 was taking out of my account on the same day. I would like a refund please.

  Business response

  12/14/2023

  Hello,
  
  We regret any inconvenience that the customer has experienced, and we assure you that we are doing everything possible to resolve their complaint.  We take great care to ensure that important matters such as this are properly managed. 
  
  As a one time courtesy, we went ahead and issued a refund of $34.97as the customer requested. Please allow **** business days depending on your bank's processing time for the credit to reflect back to your account.
  
  Rest assured, the account is canceled and you won't receive any further charges. 
  
  
  Thank you

• Initial Complaint

  12/04/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  The transaction took place on today (12 -03-23) in the amount of $98.88 at 9:36am. I am extreamly devastated due to the fact that that was the remaining money I DID HAVE to last through the work week coming up and now i dont know what ill do to get back and forth to work. I have never heard of this company nor did i make a purchase online for anything for that matter 98% of the time i go to the store and pay in cash. I would really like to see about getting my hard earned money back from these people and also would like to not be contacted by them further. in addition (personal opinion) they should be shut down. I think this is nothing more than hacking/scammimg whatever it may be called. People like this should be made to get a job and pay back everything they have taken from people. I do apologize forfor coming off as rude but when someone takes your hard earned money without a blink of an eye and suffer no reprocutions it is devastating expescially when you live paycheck to paycheck and have no other funds in the meantime to settle something like this. i just would like my money back and as i know it probably wont be in time for this coming work week or even if at all i hope whoever these people are that they are satisfied that ill probably end up loosing my job with no gas to get there! i am going to choose not to upload my bank statement as i feel violated already and was scared to even give my personal info but i would like something done about this. it just is not right!! Thank You....

  Business response

  12/07/2023

  Hello,
  
  We regret any inconvenience that the customer has experienced, and we assure you that we are doing everything possible to resolve their complaint.  We take great care to ensure that important matters such as this are properly managed. 
  
  As a one time courtesy, we went ahead and issued a refund of $9.95 today, as the customer requested. Please allow **** business days depending on your bank's processing time for the credit to reflect back to your account.
  
  Rest assured, the account is canceled and you won't receive any further charges. 
  
  
  Thank you
  
  

• Initial Complaint

  10/10/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  On Monday October 9th I was tricked into paying on t y m e health by offering a **** Inspiron laptop for a shipping cost of only $9.95 the minute the credit card information was entered and it was deducted from my account it showed that I had enlisted or enrolled with this company that is not what I paid for and this is nothing more than a fraudulent Act and I will require a reimbursement a refund

  Business response

  10/11/2023

  Hello *****,
  
  We regret any inconvenience that the customer has experienced, and we assure you that we are doing everything possible to resolve your complaint.  We take great care to ensure that important matters such as this are properly managed. 
  
  We would be more than happy to clarify any misunderstanding with your purchase. You paid $9.95 to join the **** Inspiron Laptop Sweeps on 10/09/2023. This does not, however, imply that you obtained the item. A new item is drawn every month, and the winner is notified through email.

  As a one time courtesy, we went ahead and issued a full refund as the customer requested. Please allow **** business days depending on your bank's processing time for the credit to reflect back to your account.
  
  Rest assured, the account is canceled and you won't receive any further charges.

  Thank you

  Business response

  10/11/2023

  Hello *****,
  
  We regret any inconvenience that the customer has experienced, and we assure you that we are doing everything possible to resolve your complaint.  We take great care to ensure that important matters such as this are properly managed. 
  
  We would be more than happy to clarify any misunderstanding with your purchase. You paid $9.95 to join the **** Inspiron Laptop Sweeps on 10/09/2023. This does not, however, imply that you obtained the item. A new item is drawn every month, and the winner is notified through email.

  As a one time courtesy, we went ahead and issued a full refund as the customer requested. Please allow **** business days depending on your bank's processing time for the credit to reflect back to your account.
  
  Rest assured, the account is canceled and you won't receive any further charges.

  Thank you

• Initial Complaint

  06/16/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  original transaction occurred 04/11/23 for ****** to my bank account. I contacted my bank (woodforest national) and reported it as fraud and that i did not authorize this charge. the bank credited me back and then on 05/16/23 they charged it back to my bank and said that this place had all my information. I have told my bank that I don't know who or what this place is. I even tried to call this place and talk to customer service and no one answers the phone it just says please leave a voicemail with your order number and someone will call you back. I have no order number because i didn't order anything and i have never ordered supplements. i went to their website to look at it to figure out what they even were but it only has one page and that is it. i have no documents to upload other than my bank statement and they are definitely not getting their hands on that

  Business response

  06/21/2023

  Hello ********,

  We apologize for the inconvenience it has caused you. Unfortunately, we can no longer process any refund on your account since you have already filed a dispute with your bank. We cannot process a refund because you have already requested one with them, which means that they already gave you or are going to give you the amount disputed. The best resolution is to coordinate with your bank regarding this matter. Thank you.

  Customer response

  06/26/2023

   
  Complaint: 20071281
  
  I am rejecting this response because:  my bank gave me a refund yes, but 1 month later took the refund back from me.  so yes I want my refund from you the business owner. here is a copy and paste from my bank statement for the reversal of the refund on may 16th

  APR
  18     POS **** CR 04/09 ON TYME HEALT/TERM/0/A750/AH/21:08/457 
  CARD PURCHASE $120.25       this was the credit i received on 04/18/23

  MAY
  16      POS REV **** CR 05/16 ON TYME H/TERM/0/A833/AH/21:07/291  $120.25    this is where they took it back on 05/16/23

  
  
  
  
  Sincerely,
  
  ***************************

  Business response

  06/27/2023

  Hello,

  We do apologize for any inconvenience this may have caused you. Your account has been canceled after we received notification that you have initiated a dispute of the charges with your bank. Since you have filed a dispute, we are unable to issue any type of refund and will continue resolving this matter directly with your bank.

  Rest assured, the account is canceled and you won't receive any further charges. 
  
  
  Thank you

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩