Customer Reviewsfor5 Star Home Services, Inc.

Argo was excellent today. He was very prompt and efficient and took care of the problem like a pro!! I appreciate his honesty above all. I hope I get to use him again.

Dear Jocelia,

Thank you very much for your review, we appreciate the feedback, which helps us to better and perform even better service for our customers.

Awesome, Art was quick and efficient. Would be calling him back for any problems in the future

Thank you very much

5 Star Plumbing is the best! The technician, Argo is very knowledgeable and takes care of all my Plumbing issues!

Thank you very much for your kind words.

ART from 5 star home services came to my home this afternoon and I have to tell you how very happy I was, not only with their professionalism but with how kind and amiable they were. ART is very professional Technician, so he was able to quickly and efficiently detect the trouble and to repair it without unnecessary expense. I am breathing a huge sigh of relief and am ever so thankful! If I need to use a plumbing service again, I will not for one moment hesitate to contact "5 Star Home Services, Inc". Job Well Done ART!!

Greatly appreciate the kind words, thank you for taking time for the feedback.

Very unprofessional Company, technicians are uneducated and made more damage when left. This company did a repair on my AC in October as a vendor for my home warranty. The technician Jerry ((I was told that was his name) had no idea of what he is doing and replaced a part that didn't have to be replaced. Quote "I can't find anything wrong, so the only thing I can do is replace this" and showed me some small part.'" Of course, the air never came on, I recalled the job, he had to come back and when he arrived, he had poor attitude and was very rude... Needless to say AC was not fixed. Fast forward to couple weeks ago. New order, new company was dispatched per my request. Unfortunately, the new company didn't want to complete the job as they didn't want to accept the responsibility for the damage done by the previous technician. They called the home warranty them self's and recalled 5 Starr back to my home. They had to reschedule, the receptionist/dispatcher was so unprofessional and rude to the point that she hung up the phone when I asked of her name. Showed up to do evaluation AGAIN and NEVER CAME BACK. They had conveniently closed the job without doing the job. Stay away from this company!!!!

Dear Daniella,

Jerry, our technician didn't replace an unnecessary part, your unit was loosing refrigerant, we did a leak test, but weren't able to pinpoint the exact location, hence the tech added dye into system and charged with refrigerant, which is standard procedure for microscopic leaks. We never got call back from you after.

Technician came to look at our ceiling which had water leakage from pipe. No walls or ceiling was opened to look at the source of leak. All that was visible was water dripping from the ceiling. Nothing was visible except for water dripping from the ceiling, that's it. We find out the next day that 5 Star Home Services technician, Enrique, had reported that there was visible mold when in fact there was no visible mold at all. Because of his report, our home warranty denied our coverage. It is completely wrong to report something that they did not see. They basically lied about the condition of the damage and/or assumed there was further damage. Now it is revealed that they are a shady business hiding behind a smiling face. The other complaints on BBB are validation that I am one of many victims of 5 Star Home Services operations.

Below you'll find the technician's actual report to customer's home warranty company:

4/10/23 11:33: EM there 4/10 MON, 11:29 to 11:30, Water leaking, causing secondary damage in the ceiling. Will need mitigation and mold team to address to prevent exposure of possible mold  and creating access ; snapped 1 QuickPic

Per customers request, a mitigation company was present on site too, and advised the customer the same (no visible mold on the surface, but possible inside the ceiling).

We have since contacted AHS, trying to reopen the claim.

Access still should be provided by customer, on the same grounds (possible mold).